COPC Inc. and Execs In The Know Publish Customer Experience Research for Financial Services
Nearly 57% of surveyed customers reported moving some or all of their business as a result of a poor customer care experience. - May 28, 2018
Execs In The Know & COPC Inc. Publish 2017 Corporate Edition in Customer Experience Management Benchmark Series
Findings Show That Only About One-Third of Respondents Felt Their Company Offered Support in All the Channels Their Customers Want to Use - A Slight Increase Over 2016 Results. - April 13, 2018
Execs In The Know & COPC Inc. Release 2017 Consumer Edition in Customer Experience Management Benchmark Series
Findings Show That After Two Consecutive Years of Solid Improvements, Consumer Opinion Toward Customer Care’s Ability to Meet Needs and Expectations has Flattened. - November 18, 2017
Leaders to Connect at Customer Response Summit Chicago, to Create Next Level Customer Experiences for Their Brands
Industry Thought Leaders From Microsoft, Square, and Lyft to Keynote Execs In The Know - Customer Response Summit Chicago - August 04, 2017
Execs In The Know Announces the Formation of CX Partner Advisory Board
Leaders from seven trusted organizations that provide a product or service to customer care organizations form new CX Partner Advisory Board for 2017. - July 28, 2017
Execs In The Know Hires Errol Greene as Vice President
Execs In The Know, a global network of customer experience professionals, is pleased to announce the recent hire of Errol Greene, who joins the EITK team as Vice President. Within this role, Greene will be responsible for a variety of initiatives including supporting the Customer Response Summit... - June 02, 2017
Execs In The Know and COPC Inc. Hold 2017 CXMB Series Workshop in California at LinkedIn
Leaders Learning from Leaders at Insights-Driven, One-Day Event Focused on Customer Success - April 12, 2017
Customer Management Executives from Square and Petco Join Execs In The Know 2017 Corporate Advisory Board
Execs In The Know, advocates for the Customer Experience Executive, have announced two new additions to their 2017 Corporate Advisory Board. Nate Rosenthal, Head of Customer Support at Square and Jodi Watson, SVP Petco Direct and acting Chief Marketing Officer at Petco will join the 10 Customer... - March 22, 2017
COPC Inc. and Execs In The Know Publish Travel and Hospitality Findings as Part of New Industry-Specific Customer Experience Research
Execs In The Know, a global network of customer experience professionals, together with COPC Inc., announce the results from their first travel industry survey, CXMB Industry Insights: Travel & Hospitality. The survey focused on the customer care experience, the purchase experience, and... - November 23, 2016
Execs In The Know and COPC Inc. to Host 2016 CXMB Series Workshop in Toronto
Leaders Learning From Leaders in Exclusive, One-Day Event Focused on Customer Journey Insights - November 03, 2016
Customer Journey Maps: A Tool When You Want Real Change – Webinar
Chad McDaniel, President of Execs In The Know, and Andrew Swartz, Director of Design Research at Sutherland Labs, will be hosting the webinar Customer Journey Maps: A Tool When You Want Real Change. The lively and interactive session will take place on Wednesday, November 2nd, 2016 from 12:00-1:00... - October 22, 2016
How Data & Analytics Can Turbocharge Your Chat Program Webinar
Chad McDaniel, President of Execs In The Know, and Leslie Joseph, Senior Director, Product Marketing at [24]7, will be hosting the webinar “How Data and Analytics can Turbocharge Your Chat Program.” The action packed training session will take place on Tuesday, July 19th, 2016 from... - July 10, 2016
The Mobile Shift Webinar
Chad McDaniel, President of Execs In The Know, and Dan Gordon, SVP Strategy and Development at West Interactive Services will be hosting the webinar “The Mobile Shift: How to Proactively Deliver a Better Customer Experience,” on Tuesday, May 17th, 2016 from 1:00-2:00 ET. The speakers... - May 12, 2016
The Future of Enterprise Chat Webinar
Chad McDaniel, President of Execs In The Know, and Leslie Joseph, Senior Director, Product Marketing at [24]7, will be hosting the webinar “The Future of Enterprise Chat,” Wednesday, April 20th, 2016 from 1:00-2:00 P.M. ET. The speakers will explain the importance of having an... - April 17, 2016
Petco & RBC Royal Bank to Host 2016 CXMB Series Spring Workshops
Leaders Learning from Leaders in Exclusive One Day Events Focused on CX Data - March 18, 2016
Shep Hyken, CIBC, Porsche & Microsoft to Keynote Execs In The Know Customer Response Summit Phoenix
The 13th Execs In The Know - Customer Response Summit will take place February 23-25, 2016, at the JW Marriott Desert Ridge Resort and Spa, in Phoenix, AZ. - February 18, 2016
Execs In The Know & COPC Inc. Release 2015 Consumer Edition in Customer Experience Management Benchmark Series
Findings Show That While Alternative Channels are Growing in Usage, Customers Still Rely on the Call Center for Issue Resolution - November 08, 2015
COPC Inc. and Execs In The Know Release Summary of Customer Experience Management Benchmark Series - 2015 Consumer Edition
Survey Reveals Majority of Consumers Utilize a Multi-Channel Approach, but Still Embrace Traditional Contact Channels for Issue Resolution - August 21, 2015
Execs In The Know Updated Advisory Board Announcement
Execs In The Know, advocates for the Customer Service Professional, have announced two new additions to their 2015 Advisory Board. - April 24, 2015
Execs in the Know & Digital Roots Release 2014 Corporate Edition in Customer Experience Management Benchmark Series
Execs in the Know, global network of Customer Management Professionals, and Social CRM innovators, Digital Roots, have announced the release of the newest installment in their Customer Experience Management Benchmark Series (CXMB). The 2014 Corporate Edition is a resource for customer care... - April 17, 2015
Multi-Channel Mayhem: Creating the Ultimate, Connected Customer Experience Webinar
Join Execs In The Know, West Interactive, and ADT for a webinar, Tuesday, April 21 at 1 PM ET. - April 10, 2015
Mending Broken Customer Journeys Through Digital Transformation Webinar
Chad McDaniel, President at Execs In The Know, will be moderating the webinar, “If it’s Broken fix it. Mending Broken Customer Journeys Through Digital Transformation,” Thursday, March 19, 2015 from 1:00-2:00 EDT. - March 05, 2015