Sytel Automates the Contact Center
Sytel, a UK-based vendor of a Contact Center as a Service (CCaaS) cloud platform, has predicted that as automation is introduced to manage service levels in the contact center, the need for supervisor intervention will be reduced by 90%+. - April 14, 2024
Sytel Extends CCaaS Subscription Service Into Europe and APAC
Softdial Cloud™, Sytel's Contact Center as a Service (CCaaS) subscription facility for SMB and enterprise contact centers, was previously only available in North America, and now has points of presence throughout Europe and APAC regions. - November 04, 2022
Sytel Delivers Fully Managed Cloud Solution for Kantar’s Global CATI Centers
Sytel has completed delivery of its Contact Center as a Service (CCaaS) cloud platform for Kantar’s global market research centers. The platform supports the expected load of 3500+ concurrent telephone interviewers across 25+ countries, and allows any of the global Kantar businesses to run... - February 23, 2022
Sytel Announces Softdial Contact Center (SCC) Client on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace
Sytel’s customers can now benefit from access to multi-session, multi-channel contact center functionality embedded within Salesforce. - February 18, 2021
Sytel Releases Multi-Tenant, Multimedia and Fully Blended Contact Center Platform
Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels. Michael McKinlay, CEO of Sytel, commented, “Rather than tell you that this new version takes hosting to new heights... - July 04, 2020
Sytel Launches Global Compliance to Protect Consumers and Contact Centers
Sytel is delighted to launch Global Compliance, available immediately, enabling contact centers to manage consumer opt-outs and other no-contact rules across phone, email, SMS and all other media types. - May 24, 2020
Sytel’s 48 Hour Cloud Contact Center Challenge
Sytel have installed a production-ready 200 seat cloud contact center within 48 hours, in response to a customer needing a fast operational shift. - March 29, 2020
Sytel’s Cloud Contact Center Enables Home Working
Sytel is introducing a plan immediately to help contact centers enable their agents to work from home during the COVID-19 outbreak. - March 21, 2020
Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Center Solution
Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly's growth plans in Russia. Kelly's contact center model has been replaced with a multi-channel and multi-tenant solution, hosted within their private cloud. The new system will allow Kelly to... - December 06, 2019
Sytel Extends Global Interviewing for MRops
Sytel Limited, a leading global vendor of contact center software solutions, has completed phase 1 of the installation of new communication infrastructure for MRops, a global business-to-business market research company. Phase 1 provides connectivity for interview centers in Toledo (US), Hong Kong... - July 11, 2014
Sytel Install 1000th Call Center Agent Seat in Turkey
Sytel Limited, a leading global vendor of contact center solutions, has announced the installation of their 1000th agent seat in Turkey, at T-Bilgi in Istanbul. Sytel supplies a communications platform, Softdial Contact Center™ (SCC) which delivers inbound, outbound and multimedia capability,... - June 15, 2014
Sytel Enhances Salesforce with Best-of-Breed Blended Inbound/ Outbound
Sytel Limited, a leading vendor of contact center software solutions, today announced the integration of its world-leading call center platform, Softdial Contact Center™ (SCC), with Salesforce.com, the customer relationship management (CRM) system of choice for many call centers. The... - November 17, 2013
Sytel Limited and GfK Group Complete Phase 2 Dialler Rollout
Sytel Limited, a global provider of IP contact center solutions, today announced that GfK Group has finished the European phase of its worldwide rollout of the Sytel dialler software, totalling 3700 licenses. - December 15, 2012
Sytel Predictive Dialer Improves Telemarketing Efficiency in SAP Business Communications Management 7
Sytel Limited today announced that its predictive dialing software is now available as part of the SAP Business Communications Management software, version 7. There are no implementation requirements and all outbound campaign settings such as call abandonment rate and dialing mode are now driven... - October 10, 2012
Sytel Appoints Richard Compton in EMEA Expansion
Richard Compton comes to Sytel from Azzurri Communications to take on sales for EMEA and market research. - August 19, 2012
Sytel Urges UK Companies to End Bad Outbound Dialing Practices or Face Backlash
Call follows warnings issued by Ofcom to household names such as TalkTalk. - November 25, 2011
Sytel Dialer Enhances BroadSoft's Call Center Solution
Sytel's Predictive Dialer to Meet Growing Demand for Hosted Outbound Capabilities by Enterprises of All Sizes. - October 16, 2011
Sytel CEO Named UK Contact Center Industry Champion
Michael McKinlay, CEO of Sytel Limited, a global supplier of contact center solutions, has been named UK Industry Champion 2011 by ContactCenterWorld, for his work in promoting responsible automated dialing practices for outbound call centers. McKinlay has played a key industry role over the past... - July 23, 2011
Sytel in the Cloud Breaks 50% Revenue Threshold
Sytel Limited reports that revenue from its hosted call center solutions in the cloud now represents more than 50% of total revenues. - April 15, 2011
Sytel and Teclan Reach Throughout South America with Intelbras
Intelbras releases Intelligence Contact Center™, a complete solution driven by Sytel technology. - March 24, 2011
Sytel Integrates with IBM SPSS® Data Collection Phone Interviews
Predictive dialer for market research provides advanced features for controlling telephone dialing functions. - March 16, 2011
Sytel Extends Through Central Europe with Wind Telecom
Sytel Limited has signed a contract for Wind Telecom S.A. to become an integration partner in Poland and Central Europe. - March 31, 2010
Sytel Limited Appoints McGowan for Major North American Expansion
Mike McGowan Brings Over 20 Years of Call Center Sales Experience to Sytel. - November 28, 2009
Sytel Provides Solution to UK Government Clampdown
Sytel Limited is launching an initiative, with immediate effect, to protect call centre operations from falling foul of the UK government's new proposals to increase fines for non-compliance with its outbound dialling rules to £2million. Sytel Managing Director Michael McKinlay said that... - November 10, 2009
Sytel Bucks the Trend, Posting 30% Growth in Revenue
Sytel Limited, a global supplier of hosted and on-premise IP contact center solutions, today announced substantial year-end growth, bucking the trend of the times. "In the year to March 2009, Sytel's revenues rose by 30%," said Michael McKinlay, Managing Director of Sytel Limited... - July 19, 2009