US Communications Providers Improve Slightly in Subscriber Service Overall, But Channel Silos Get Deeper
Assessment of providers finds improvement in some aspects of service but cross-channel experience goes from bad to worse, according to “mystery shopping” research from eGain. - March 12, 2010
Retail Sector Ranks First in Customer Service in Multi-Industry "Mystery Shopping" Customer Experience Research from eGain
Retail is also the only sector to improve in multichannel customer experience among industries included in 2009 and 2010 research, nearly doubling its score. - March 12, 2010
Cross-Agent and Cross-Channel Customer Experience Declines in Financial Services Sector, Research Study Finds
Industry performance in 2010 improves over 2009 in some individual channels but falls in cross-channel and cross-agent experience, according to new research from eGain. - March 12, 2010
eGain Named to KMWorld Magazine's "100 Companies that Matter in Knowledge Management" Fourth Year in a Row
eGain Communications Corporation, (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, announced today that KMWorld (www.kmworld.com) has named eGain to its 2010 list of “100 Companies that Matter in... - March 03, 2010
Multichannel Experience Most Dysfunctional Aspect of Customer Service, According to New North America Research Study
Industry performance in 2010 improves slightly over 2009 in web self-service, but remains flat and barely “average” in overall service, according to latest research from eGain. - February 25, 2010
eGain Names Carone as Specialist Channel Partner in UK
Relationship will fulfill market need for robust customer service solutions in B2C sectors. - October 15, 2009
eGain Fuels Knowledge-Powered Customer Service at British Gas
Leading energy supplier increases first contact resolution rate with eGain’s pioneering knowledge management solution. - October 03, 2009
eGain Named to Software Magazine’s Annual Software 500 List for Seventh Year in a Row
Software Magazine ranks eGain as one of the world’s largest software companies in its 27th annual list. - September 23, 2009
eGain Placed in Leaders Quadrant in Leading Industry Analyst Firm’s E-Service Suites Magic Quadrant
Evaluation based on completeness of vision and ability to execute. - September 19, 2009
eGain Service™ 8.0 Selected as KMWorld Trend-Setting Product of 2009
eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, today announced that KMWorld magazine has named eGain Service™ 8.0 as a Trend-Setting Product for 2009. Now in its seventh year,... - August 28, 2009
Former Wachovia Head of eCommerce Joins eGain Board of Advisors
Sridhar Chityala, former EVP and Chief eCommerce Officer at Wachovia, becomes member of eGain Board of Advisors - August 27, 2009
eGain Adds Intelligent Voice Self-Service Solution to Its Multichannel Customer Interaction Hub Suite
eGain IVR drives better phone self-service with patented Case-Based Reasoning (CBR) technology and unified multichannel content. - July 24, 2009
eGain Announces Promotion for Easy and Cost-Effective Switch to Its Award-Winning Customer Service Solution
Company launches eGain SafeSwitch™ Program to enable seamless switch to providing best-in-class customer service and avoiding costly and disruptive upgrades - June 27, 2009
eGain Named “One to Watch” in Web Self-Service by CRM Magazine
eGain recognized for innovation in Web Self-Service category of 2009 CRM magazine Service Awards. - April 17, 2009
eGain Named a "Leader" in Web Interaction Management by CRM Magazine
eGain recognized for innovation and customer satisfaction in “web interaction management” category of 2009 Service Awards eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand,... - April 15, 2009
eGain Achieves Knowledge-Centered Support (KCS) Verification from the Consortium for Service Innovation
Verification emphasizes industry’s growing demand for knowledge management solutions that deliver improved service quality and reduced costs. - April 10, 2009
eGain Offers New, Zero-Risk Solution-as-a-Service Delivery Model
SLaaS edition of eGain® SelfService™ available immediately in the US and Canada. - March 12, 2009
eGain Named to KMWorld’s “100 Companies That Matter in Knowledge Management” for Third Consecutive Year
eGain Communications Corporation, (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, announced today that KMWorld (www.kmworld.com) has included eGain in its 2009 list of “100 Companies that Matter in Knowledge... - February 28, 2009
eGain Customer, Replacements, Ltd., Honored as Stevie Awards Sales and Customer Service Finalist
eGain Communications Corporation, (OTC BB: EGAN.OB) the leading provider of multichannel customer service and knowledge management software, on-premise or on-demand, announced today that its customer, Replacements, Ltd. is a finalist for the 2008 Stevie Awards. Replacements received accolades in... - January 29, 2009
Argos Relationship with eGain Knowledge Management Leads to Improved Customer Experience
Renowned high street retailer increases first-contact resolution with the on-demand version of eGain KnowledgeAgent™. - January 28, 2009
NET-A-PORTER.COM Provides Luxury Customer Service with eGain OnDemand™
eGain enables premium online fashion retailer to provide superior customer service experiences, aligned with its luxury brand. - January 16, 2009
North American Communications Companies Fall Short in Customer Service Through Electronic Channels
Inadequate service can mean increased subscriber churn, a major issue in down economy. - December 12, 2008
North American Retailers Underperforming in Customer Service Through Electronic Channels
eGain research identifies the need for retailers to invest in online customer service. - November 22, 2008
Independent Research Firm Rates eGain a Leader in Interaction-Centric Customer Service Software Solutions
eGain receives #1 rating in "current offering," and top scores in "customer service,” "architecture and platform," "product strategy," "cost," and "employees" in report on interaction-centric customer service software. - October 25, 2008
eGain Named to Software Magazine's Annual "Software 500" List for Sixth Year in a Row
Software Magazine ranks eGain as one of the world's largest software companies. - October 23, 2008
eGain Placed in the Leaders Quadrant of the 2008 eService Suites Magic Quadrant
Evaluation Based on Completeness of Vision and Ability to Execute. - October 19, 2008
Playboy.com Improves Customer Service Response Time and First-Contact Resolution Through eGain’s Contact Center Solution
Playboy.com improves customer service response time and first-contact resolution through eGain’s contact center solution. - September 11, 2008
eGain’s Solution for Collaborative Customer Service Resolution Selected as KMWorld Trend-Setting Product of 2008
eGain SME™ enables seamless, internal collaboration with SMEs (Subject Matter Experts) to resolve customer issues, while meeting promised service levels. - August 21, 2008
eGain Ensures Good Health of Customer Service at Allianz Worldwide Care
International health insurer selects eGain’s email management solution for increased contact centre efficiency and superior multilingual customer service. - June 29, 2008
eGain Marks the Tenth Anniversary of Delivering On-Demand Software for Customer Service Management
Leading companies worldwide leverage eGain through on-premise, on-demand, and managed service deployments. - June 26, 2008
Creditsafe Selects eGain OnDemand for Unified Customer Service
eGain to enable next-generation customer service for Creditsafe through unified web self-service, chat and online collaboration - June 18, 2008
eGain Partners with PlanNet21 to Expand Business in Ireland
Relationship Forged to Meet Growing Demand for Multichannel Customer Service in Ireland - June 13, 2008
eGain CEO Ashu Roy Named Ernst & Young Entrepreneur of the Year® 2008 Award Finalist
eGain Communications Corporation (OTC BB: EGAN.OB), the leading* provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, today announced that the company’s chairman and CEO Ashu Roy has been selected as a finalist for the Northern... - June 13, 2008
eGain to Host Online Seminar Featuring Premier Analyst Firm and ICMI on Reinventing Phone Customer Service
Webinar to focus on the state of phone customer service and innovations to enhance customer experience and loyalty through the phone channel, while integrating with other channels. - June 07, 2008
eGain Powers Customer Service at UK Energy Giant
Scottish and Southern Energy Plc enhances customer service infrastructure with eGain’s intuitive web self-service system. - May 01, 2008
eGainand Consilium Software Sign Strategic Partnership to Provide Solutions for Unified Customer Communications to the Asia Pacific Market
eGain adds a leading solution provider in Unified Communications to its EcoNet™ partner network. - April 23, 2008
eGain to Host Online Seminar Featuring Leading Independent Analyst Firm and CRM Publication on the 2008 State of Customer Service in North America
Webinar to focus on the performance of large North American businesses in single-channel, multichannel and multi-agent customer service across phone and online channels. - April 19, 2008
eGain Named "One to Watch” for 2008 by CRM Magazine
eGain recognized for innovation and customer satisfaction in “web interaction management.” - April 11, 2008
Eniro Turns Over a New Page with eGain
Leading Search Company Selects eGain for Increased Efficiency and Superior Levels of Customer Service via Intelligent Email Management Solution. eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, today announced that Eniro, the... - April 05, 2008
First-of-Its-Kind Study by eGain Finds Major Deficiencies in Customer Service Offered by North American Enterprises
68% of North American businesses get “below average” or “poor” scores in assessment of single-channel, cross-channel, and cross-agent customer service, as measured by a new holistic metric, Service Quotient™ (SQ) - April 04, 2008
Cystelcom, Verint & eGain Communications Combine Forces at Cisco Expo 2008 in Madrid
eGain Communications (OTCBB: EGAN.OB), Cystelcom Sistemas and Verint will come together to present their latest Contact Centre and Customer Service offerings at Cisco Expo 2008 in Madrid on 1 – 2 April (Stand 7). This initiative, combines the forces of these three leading providers and is... - March 29, 2008
eGain Hosts Webinar with KM World and JupiterResearch on Multidimensional Knowledge Management (tm)
Webinar will focus on a comprehensive approach to knowledge management to take customer experience and contact center performance to new levels. - March 20, 2008
eGain Expand Their Channel to Poland with CUBE. Corporate Release S.A.
Relationship will strengthen market penetration into Eastern Europe. - March 15, 2008
eGain Named to KMWorld Magazine's "100 Companies That Matter in Knowledge Management"
eGain recognized again by KMWorld for its leadership in knowledge management software, services and innovative best practices. - February 27, 2008
Strategic Partnership Formed Between Cystelcom and eGain
Cystelcom assigned as new partner for eGain in the Spanish market - January 10, 2008
eGain Receives Product of the Year Award from Customer Interaction Solutions Magazine for Sixth Year in a Row
eGain Service™ International Edition recognized for enabling exceptional cross-channel, multilingual customer service from a single deployment. - December 07, 2007
eGain Named to Software Magazine’s Annual "Software 500" List for Fifth Year in a Row
Software Magazine ranks eGain as one of the world's 500 largest software companies - October 12, 2007
eGain Adds Multilingual Capability to Its Customer Service Software and Commits to Pan-European Expansion
eGain Service™ 7.6 released in five new languages with “out of the box” local language user interfaces - October 10, 2007
eGain Announces Free Best Practice Assessment for Enterprise Contact Centers to Recognize Customer Service Week
eGain’s Best Practice Assessment Study™ (eGain BPAS™) provides a 360-degree assessment and an actionable roadmap to customer service excellence and operational efficiencies - October 04, 2007
MTN to Enhance Customer Experience with eGain-Enabled Multichannel Customer Service
Leading cellular network operator in South Africa selects eGain software for email and call centre knowledge management - September 27, 2007