Premier Pharmaceutical Services Provider Selects eGain OnDemand™ to Deliver Proactive Customer Service to Participants
Provider will use eGain software to deliver proactive, cross-channel, cross-lifecycle customer service to millions of participants through secure email, SMS and voice. Company will also consolidate inbound and outbound customer service with eGain - September 20, 2007
eGain OnDemand™ Customer Service and KM Software Selected as a 2007 KMWorld Trend-Setting Product
First-ever hosted enterprise software recognized for innovation, customer focus and business value - September 19, 2007
eGain is the Leading eService Software Provider for Top 500 Web Retailers, According to Magazine Survey
eGain Service™ is #1 in customer service software and the runner-up in CRM systems in Internet Retailer magazine’s survey of top 500 US-based web retailers in 2007 - September 08, 2007
Calence, LLC Bolsters its Unified Communications Solutions with Customer Service Software from eGain
eGain adds a leading reseller and solutions provider in unified communications to its EcoNet™ partner network - July 25, 2007
eGain Receives Designed for EMC Documentum Accreditation for Customer Service Software
Integration enables contact centers to implement seamless customer service processes, while leveraging existing content management infrastructure - July 19, 2007
eGain Updates Partner Program and Expands Ecosystem
Customer service software pioneer expands scope of its partner program and signs new partners to meet increasing demand for multichannel customer service software and best practices - July 12, 2007
Cooking.com Upgrades Its eGain Deployment to Offer Even More Responsive Customer Service
Online retailer expects to further enhance its brand image through superior and reliable customer service, powered by eGain - June 30, 2007
Independent Research Firm Rates eGain a Leader in “Strategy” and “Current Offering” in Interaction-Centric CSM Software
eGain receives #1 rating in “strategy” and top scores in “customer service” product capabilities, “architecture and platform,” “product strategy,” “corporate strategy,” and “customer base” in report on customer service management. - June 01, 2007
44% of Major UK Companies Are Losing Revenue by Completely Ignoring Incoming Emails
Email Customer Service Performance Declines From 2004 Level - May 12, 2007
Design Within Reach Deploys eGain’s Customer Service Software
Leading provider of modern furnishings improves speed, quality, and consistency of response to email customer service inquiries with eGain. - April 20, 2007
eGain Announces OEM Agreement to Support Cisco Unified Contact Center Offerings
Cisco will OEM eGain’s software for its email management and web-based service products on a worldwide basis - April 12, 2007
eGain named "One to Watch for 2007" Award Winner by CRM Magazine
eGain recognized for continued innovation and customer satisfaction in customer interaction management software and services - April 07, 2007
UK Companies Failing in Web-based Customer Self-service
57 percent of UK’s leading companies offer little or no web self-service - March 22, 2007
eGain Named to KMWorld Magazine's “100 Companies that Matter in Knowledge Management”
KMWorld continues to recognize eGain's track record of innovation and business value delivery through knowledge management software and best practices. - February 23, 2007
Executive Survey Reveals Increasing Emphasis on Service-Based Business Differentiation and Opportunities to Improve Multichannel Customer Service
Areas for improvement and innovation include multichannel integration, web self-service, knowledge management and service level management. - February 09, 2007
Yorkshire Building Society Selects eGain for Enterprise-wide Knowledge Management and Knowledge-Enabled Service to 1.25 Million Clients
eGain’s solution to play key role in BASEL II compliance. - January 11, 2007
eGain Named Product of the Year Award Winner for Fifth Year in a Row by Customer Interaction Solutions Magazine
eGain Service 7.6 recognized for delivering quality, excellence, and ROI to customers - January 10, 2007
N-Allo Selects eGain to Improve Customer Service for Call Centre Clients
eGain Communications Corporation (OTCBB: EGAN), a leading provider of customer service and contact centre software, is today announcing it has been selected by N-Allo to implement eGain Knowledge™ software to enhance the customer service N-Allo's contact centre agents deliver on behalf of... - January 05, 2007
eGain Joins the EMC Documentum Application Developer Program
Solution will enable joint customers to optimize customer experience by combining best-in-class eService, knowledge management, and content management capabilities - December 14, 2006
eGain Customer Interaction Hub Deployment Named an InfoWorld 100 Award Winner for 2006
eGain clients continue to win awards for transforming their customer service operations with creative use of technology. - November 21, 2006
eGain Experiences Growing Momentum for Best-of-Breed Products for Cobrowsing and Chat Customer Service
Blue-chip customer service innovators across industry sectors use eGain's web collaboration solutions to orchestrate extraordinary customer service experiences, while generating revenue at the same time. - November 08, 2006
eGain to Host 2006 North America Customer Summit and Best Practices Conference
World-class customers, partners and industry analysts to share contact center and customer service best practices and innovation. - November 03, 2006
New eGain Software Includes Nine New Applications, and Enables Customer Service Innovation through Customer Interaction Hubs
eGain® Service™ 7.6 brings together traditional and new communication channels, enhances customer experience, boosts process efficiencies, and ensures compliance through comprehensive and integrated customer interaction hub platform. - October 31, 2006
eGain Named to Software Magazine’s 24th Annual “Software 500” List for Fourth Year in a Row
Software Magazine ranks eGain as one of the world’s 500 largest software companies. - October 26, 2006
Alliance & Leicester Commercial Bank selects eGain Service™ to Enhance Customer Experience
Customers embrace web self-service pilot resulting in full roll out. - October 13, 2006
eGain Solution for Customer Service Receives KM World® Magazine's "Trend-Setting Product of the Year" Award for Second Year in a Row
Industry's first-ever hosted customer interaction management solution enables enterprises to quickly and easily deploy multichannel customer service systems. - September 07, 2006
eGain to Speak at European Conference on Case-Based Reasoning
Contact center knowledge management pioneer to showcase case study on GE’s use of its knowledge management solution for efficient problem resolution and field visit avoidance. - August 24, 2006
eGain and Leading Industry Analyst Firm Host Online Seminar on Web Self-Service Innovation – Self-Service 3.0
Webinar to focus on web self-service evolution, innovation and best practices that maximize customer adoption - August 17, 2006
eGain Announces Expansion into Continental Europe
Responding to the increasing demand for Customer Interaction Hub solutions in Continental Europe, eGain sets up office in Amsterdam, Netherlands. - June 30, 2006
Quixtar Improves Customer Support Email Response Time and Efficiency with eGain Service™
Leading online retailer improves service to network of Independent Business Owners and their customers with eGain Mail™ - April 07, 2006
eGain Appoints beeone GmbH as Premier Partner for German Region
eGain Communications Corp. (OTC: EGAN.OB) provider of the industry's top-rated* customer service and contact centre software for in-house or on-demand deployment, recently appointed beeone GmbH as an eGain Premier Partner for the German region. With eGain, beeone GmbH, an independent solution... - April 05, 2006
The LoanLink Center Selects eGain OnDemand™ to Provide Knowledge-powered Service to Customers of 400 Credit Unions
Credit union system owned contact center outsourcer to deliver consistent, high-quality customer service for multiple credit unions through innovative, multichannel, multiclient customer interaction hub enabled by eGain - March 22, 2006
Eastland Shoe Corp. Deploys eGain OnDemand to Provide Superior Email Customer Service and Enhance its Brand
Long-time producer of classic American styled footwear deploys hosted version of eGain's software for email management as initial phase of a customer interaction hub implementation - March 10, 2006