ISPreview Poll Finds Support for GBP5bn of Public Money to be Spent on FTTP
Some 66% of respondents to an online ISPreview.co.uk survey of 2,110 people in the United Kingdom have said they'd support the Government investing GBP5bn to bring "full fibre" (FTTP) broadband nationwide by 2033, while 17.5% would rather the money be spent on public services. Meanwhile 17% don't expect the service to ever reach their homes. - February 20, 2019
ISPreview Survey Finds a Third of the UK Plans to Switch Broadband ISP in 2019
Nearly a quarter of internet connected consumers in the United Kingdom (23%) have told ISPreview that they expect to switch broadband ISP in 2019 (32% said they switched in 2018), while the main reasons given for changing provider were to save money (30%), seek out faster speeds (25%) or get a better quality of service (18%). - January 05, 2019
ISPreview Survey Finds People Doubt UK Can Achieve 100% Full Fibre Cover by 2033
A significant proportion of internet connected consumers in the United Kingdom (43.5%) have told ISPreview that they don't think the Government's aspiration for extending Fibre-to-the-Premises broadband to every property by 2033 is achievable, but they do support it. - November 21, 2018
ISPreview Survey Finds Most UK Consumers Happy with Their Broadband ISP Router
A new online survey of 1,977 UK internet users, which was conducted by telecoms information site ISPreview, has found that 63% got their broadband router bundled from an ISP and 65% rated its quality as being "Very Good" to "Good." - September 26, 2018
ISPreview Study Claims a Third of UK House Buyers Would Pay Extra for Superfast Broadband
More than half (55%) of the respondents to a new online survey of UK internet users, which was conducted by ISPreview, have said that they would reject a house purchase if the new property couldn't deliver their desired broadband speed and over a third would pay extra for a house that could deliver a minimum of 100 Megabits per second. - August 01, 2018
ISPreview Study Finds BT and TalkTalk Lose Out in UK Survey of ISP Reputation
The majority (80%) of respondents to a new online survey of UK internet users, which was conducted by ISPreview, has found that the reputation of a home broadband ISP could make a huge difference to consumer choice and BT was the lowest rated provider. - June 13, 2018
ISPreview Study Finds People in the UK Only Keep a Phone Line for Home Broadband
The majority of respondents to a new online survey of UK internet users, which was conducted by ISPreview, have said that they would scrap their landline phone service if it wasn't still needed by most providers for home broadband. - April 25, 2018
ISPreview Study Finds UK Consumers Seek Contract Flexibility from Broadband ISPs
A significant proportion of internet connected consumers in the United Kingdom (75%) have told ISPreview that they would rather have a standalone broadband service than a bundle. However a telephone service remains the most popular add-on for those who do consider a bundle. - March 06, 2018
ISPreview Study Finds One Third of UK People Unhappy with ISP Customer Support
A new survey has revealed that the humble telephone remains the most popular way for broadband ISP customers to contact their provider (49% of respondents), yet nearly a third (32%) were unhappy with their provider's customer service. - January 24, 2018
ISPreview Study Finds UK Consumers Enticed by G.fast Ultrafast Broadband
The majority (75%) of respondents to a new online ISPreview survey have said that they are interested in upgrading to one of the new 'up to' 160Mbps or 330Mbps G.fast based broadband products that are due to enter the United Kingdom's ISP market over the next few months. - November 29, 2017
ISPreview Study - Fear of Phone Number Loss Hampers UK Provider Switching
The latest ISPreview survey of over 1,100 internet users in the United Kingdom has found that 49% are discouraged from switching broadband ISP because they're afraid of losing their phone number in the process, which is something that 32% have already experienced. - October 25, 2017
ISPreview UK Study Finds Strong Support for a 30Mbps Broadband Obligation
The latest ISPreview survey of over 1,700 internet users in the United Kingdom has revealed that over three quarters of people want the Government to aim for a 30Mbps (Megabits per second) broadband Universal Service Obligation rather than the planned 10Mbps USO, just so long as it doesn't include Satellite connectivity. - September 13, 2017
ISPreview Poll Finds Most UK People Are Unhappy with Adverts for Broadband Speed
A survey of nearly 820 internet users in the United Kingdom has revealed that 68% of people are unhappy with how broadband ISPs advertise line speed. - July 19, 2017
ISPreview Survey Finds Most UK People are Mindful of Broadband Router Security
The latest survey of nearly 1,400 broadband users in the United Kingdom by ISPreview.co.uk has revealed that 26% of respondents have never changed the default Wi-Fi password for their broadband router and 24% haven't changed their router's admin password. - June 07, 2017
ISPreview Survey Finds Many Broadband ISP Consumers Ignore Savings from Negotiation
The latest web-based survey of 1,134 ISPreview.co.uk readers, a consumer focused broadband ISP information site, has revealed that 43% of respondents in the United Kingdom have never saved money by negotiating a lower price with their Internet provider and the figure rises to 47% for Mobile operators. - April 26, 2017
ISPreview Study Suggests UK Take-up of Superfast Broadband Slowed by Availability and Price Concerns
The latest ISPreview.co.uk survey of nearly 2,000 Internet users in the United Kingdom has revealed that concerns with availability and price are holding back their decision to adopt a superfast broadband connection. - March 01, 2017
ISPreview Study Finds UK People Support State Aid for Gigabit Broadband
The latest web-based survey of 2,390 ISPreview.co.uk readers, a consumer orientated broadband ISP information site, has revealed that 78% of respondents want the Government to put public money towards deploying "ultrafast" broadband into rural areas and a quarter would support a state aid commitment of more than GBP15 billion. - December 07, 2016
ISPreview Study - Most UK People Prefer Mobile Broadband to Public WiFi
The latest ISPreview.co.uk consumer survey of over 1,516 Internet connected people in the United Kingdom has claimed that the vast majority (72%) prefer to use Mobile Broadband (4G) for going online around town, with many pointing to fears over security, irritating sign-up forms and poor performance as hampering their desire to use WiFi. - October 26, 2016
ISPreview Study - UK Broadband Users Seeks Faster Upload Speeds
The latest ISPreview.co.uk consumer survey of over 2,209 Internet connected people in the United Kingdom has reported that the vast majority are familiar with broadband upload speeds, which is despite many ISPs failing to advertise them, and around two thirds claim to need an upload rate of 10-20Mbps (Megabits per second). - September 14, 2016
ISPreview Study Finds UK People Want to End Misleading Ads for Broadband Speed
The latest online survey of 1,267 ISPreview.co.uk readers, which is a consumer information site focused on all things broadband and telecoms related in the United Kingdom, has claimed that 89% support MP Ed Vaizey's (former Government Digital Economy Minister) call for tougher rules to clamp down on misleading ISP adverts of broadband speed. - August 03, 2016
ISPreview UK Study - Broadband ISP Subscribers Wary of Overseas Call Centres
The latest ISPreview survey of 1,155 Internet connected consumers in the United Kingdom has found that just 32% would rate the quality of their broadband ISP's call centre as "Good" and 83% would be discouraged from choosing a provider if they knew that its call centre was based overseas. - June 22, 2016
ISPreview Study Finds UK Consumers Expect Gigabit Broadband Speeds
The latest ISPreview.co.uk survey of over 2,300 Internet connected consumers in the United Kingdom has found that 29% of respondents expect to "need" Gigabit (c.1000 Megabits per second) broadband speeds in 5 years' time and 20% will be happy with 300-500Mbps. - May 11, 2016
ISPreview Study Finds Support for a 10Mbps UK Broadband Universal Service Obligation
The latest ISPreview.co.uk survey of over 1,800 Internet connected consumers in the United Kingdom has claimed that the vast majority of respondents support the Government's plan for a 10Mbps broadband Universal Service Obligation (USO), although most also voted for a faster speed than 10 Megabits. - February 24, 2016
ISPreview Study Finds Many UK Broadband Users Planning to Swap ISP
The latest ISPreview.co.uk survey of over 1,200 Internet connected consumers in the United Kingdom has revealed that concerns over service price and connection speeds are driving 39% of people to consider switching broadband ISP in 2016. But only a much smaller portion will ever actually take that path. - January 13, 2016
ISPreview Study Finds Many UK Broadband Users Don't Get Their ISP's Promised Speed
The latest ISPreview.co.uk study of over 1,200 Internet connected consumers in the United Kingdom has discovered that 91% know the broadband speed that they should be able to receive, although 34% say their Internet Service Provider (ISP) isn't able to actually deliver it. - November 25, 2015
Poor Quality ISP Routers Discourage New Broadband Subscribers
The latest ISPreview.co.uk poll of over 900 Internet connected consumers in the United Kingdom has discovered that many people may be discouraged from picking a new broadband ISP if the provider fails to bundle in a good quality router. - September 03, 2015
ISPreview Study - Easier Broadband ISP Migration Process Unlikely to Fuel UK ISP Exodus
The latest ISPreview.co.uk study of nearly 750 Internet connected consumers in the United Kingdom has found that most respondents have at some point switched their broadband or phone provider, yet only 15% felt as if they'd now be more likely to swap in the future because of Ofcom's new and simplified switching process. - July 29, 2015
ISPreview Poll - Consumers Tell UK ISPs to Offer Useful Service Status Pages
The latest ISPreview study of 625 Internet connected consumers in the United Kingdom has revealed that many consumers are still unsure about whether or not their ISP offers a constructive Service Status page for monitoring network faults and 86% would like the national telecoms regulator, Ofcom, to make offering such content a mandatory requirement. - June 24, 2015
ISPreview UK Study Finds Houses with Slow Broadband Attract Lower Prices
The latest ISPreview.co.uk study of 2,119 Internet connected consumers in the United Kingdom has found that most people (85%) demand a minimum broadband speed of 25-50Mbps when buying a new house and 72% would reject an otherwise perfect house if its broadband wasn't up to scratch, with 23% saying they'd negotiate a lower price. - May 19, 2015
ISPreview UK Poll - the Quality of an ISP's Broadband Router Does Matter
The latest ISPreview.co.uk study of 2,725 Internet connected consumers in the United Kingdom has claimed that 70% would support broadband ISPs giving them more choice by allowing subscribers an option to save money through not forcing them to take a bundled router. In addition, 37% said that the quality of the router being bundled by an ISP does impact their choice of provider. - April 15, 2015
ISPreview UK Study - UK People Call for a Universal Service Obligation on Broadband
The latest ISPreview.co.uk study of 1,445 Internet connected consumers in the United Kingdom has reported that 71.5% would support broadband connectivity being added to the legally binding Universal Service Obligation (USO) for incumbent telecoms operators. - March 11, 2015
ISPreview UK Study - Online Remote Working from Home Boosted by Good Broadband
The latest ISPreview.co.uk study of 1,095 broadband Internet connected consumers in the United Kingdom has claimed that 68% remote work (online) from home or while commuting to their job and half have even done it while on holiday. - February 04, 2015
ISPreview Poll - UK Consumers Unhappy with Broadband Speed and Reliability
The latest ISPreview.co.uk study of 1,363 Internet connected consumers in the United Kingdom has claimed that 46% could switch broadband provider in 2015, which appears to be largely because frustrations with broadband speed and service reliability have resulted in 56% feeling as if their connection quality has gone downhill over the past 12 months. - December 31, 2014
ISPreview UK Study Finds Consumers Not Told of Their Internet Upload Speeds
The latest ISPreview.co.uk study of 1,483 Internet connected consumers in the United Kingdom has claimed that the vast majority (41%) understand the importance of upload speeds to their broadband service, but many Internet Service Providers (ISP) still don't promote upload performance with their products. - November 19, 2014
ISPreview Study Finds UK Mobile and Home Broadband Bundles Show Modest Promise
Enticing existing home broadband customers to take a mobile tariff from the same operator might prove challenging. A new survey of 699 ISPreview.co.uk readers in the United Kingdom reports that just 16.5% of respondents were interested in the possibility of Sky (BSkyB) or BT adding a consumer mobile product to complement their existing home broadband, phone and TV services. - October 15, 2014
ISPreview UK Study Finds Pay TV Not a Savior for Big Broadband ISPs
The latest study of 821 Internet access customers in the United Kingdom has claimed that 72% of respondents can already get a Pay TV service from their current broadband ISP. But, when asked how many would stay with their ISP if it offered an attractive and affordable TV service, just 17% said they'd be more likely to stay than switch. - September 10, 2014
ISPreview UK Study Highlights Unreliable Broadband ISP Speed Predictions
The latest ISPreview.co.uk study of 1377 Internet access customers in the United Kingdom has claimed that 67.5% of respondents found that their broadband ISPs were not delivering the Internet download speed first estimated for their line and many reported having to suffer significantly slower speeds, with only a minority gaining more than their original estimate. - August 06, 2014
ISPreview Study Finds Frustration with Broadband ISP Terms and Conditions
A new survey of 574 Internet users in the United Kingdom, which was conducted by ISPreview.co.uk, has revealed that a third of people (33%) don't read the Terms and Conditions (T&Cs) when signing-up for a new broadband ISP and 85% complained that their main gripe was the length and confusing language of related documents. - July 09, 2014
ISPreview Study Finds People Prefer Mobile Broadband to Fiddly Public WiFi
The latest monthly ISPreview.co.uk survey of Internet access customers in the United Kingdom has claimed that 53% of respondents would only use a WiFi hotspot instead of Mobile Broadband to go online if there was no mobile signal. A number of the key reasons for this are the tedious sign-up forms and security concerns that so often blight public wifi. - June 04, 2014
ISPreview Study Finds Rising Support and Reliability Concerns at UK ISPs
The latest monthly ISPreview.co.uk survey of Internet access customers in the United Kingdom has discovered that 38% of respondents expect to switch ISP in 2014 (up from 32% last year), which they claim stems from dissatisfaction with the customer support, reliability and service speeds of their existing broadband provider. - January 01, 2014
ISPreview Survey Discovers Unhappiness with UK Telecoms Engineers
The latest monthly ISPreview.co.uk survey has claimed that 89% of respondents in the United Kingdom have at some point needed the services of a telecoms engineer to resolve one of their broadband or phone problems, although more than two thirds said the issue had not been not fixed to their satisfaction. - November 06, 2013
ISPreview Study Finds UK People Want More Public Funding for Broadband
The latest study of almost 2,200 readers of the ISPreview.co.uk consumer information website has revealed that 54% of people in the United Kingdom don't expect to "Need" Internet service speeds of 100 "Megabits per second" for several more years, although 67% still want the government to invest more public money into improving the national telecoms network. - October 16, 2013
ISPreview Survey Finds UK People Spend Longer Online and Download More
The latest monthly ISPreview.co.uk survey has found that 52% of respondents in the United Kingdom download 60 GigaBytes (GB) or more of internet data every single month over their home broadband ISP connections, which is up from 37.6% in 2011. Meanwhile 68% of people said they were spending 4 hours or more online every day. - September 11, 2013
ISPreview Study Finds UK People Want to Ditch Costly Fixed Phone Lines
The latest monthly ISPreview.co.uk survey has claimed that 64% of respondents in the United Kingdom would stop using their fixed phone line if it wasn't still needed for home broadband. The high price of line rental and the fact that 62% prefer to use a mobile phone for voice calls are two of the key reasons for this attitude. - August 14, 2013
ISPreview Study Finds UK People Don't Want Costly Phone and Internet Switching
The latest monthly ISPreview.co.uk survey has revealed that 62% of respondents in the United Kingdom find the current methods of swapping broadband ISP to be confusing. - July 17, 2013
ISPreview Study Finds UK People Do Not Expect 5G to Replace Fixed Lines
The latest monthly ISPreview.co.uk poll has claimed that 72% of respondents in the United Kingdom view Mobile Broadband (3G/4G) services as "important" but most believe that their ability to replace fixed line ISPs could be stifled by low usage allowances, high prices and poor speeds. - June 12, 2013
ISPreview Study Finds UK People Reluctant to Recommend Their ISP
The latest poll of more than 770 online readers of the ISPreview.co.uk consumer information website has claimed that half would definitely recommend their broadband ISP to friends or family, yet more than a quarter felt that their providers service was expensive but most still remain broadly satisfied. - May 15, 2013
ISPreview Study Finds UK People Demand More Public Broadband Investment
An online study of over 1000 internet based ISPreview.co.uk readers in the United Kingdom has found that 81% want the government to boost funding for superfast broadband deployments and two thirds would like the effort to focus on rural areas. - April 10, 2013
ISPreview Study Criticizes UK Government's Poor Broadband Progress
A new ISPreview.co.uk survey of 782 internet users in the United Kingdom has claimed that just 7.5% think the country's government is making good progress with its national roll-out of superfast broadband services and 71% said their efforts so far had been "poor." - March 13, 2013
ISPreview Study Finds UK People Want Misleading Broadband Ads Tackled
The latest survey of more than 840 web-based ISPreview.co.uk readers has claimed that 97% of UK respondents want the country's advertising watchdog to crackdown on misleading adverts by broadband ISPs. In particular more than half called for fines to be imposed against repeat offenders. - February 06, 2013