LRA Worldwide Strategic Partner Shane Green to Chair the North American Conference on Customer Management in Orlando
Noted motivational speaker and training expert Shane Green, a strategic partner of LRA Worldwide, Inc., will serve as the chairman of the 5th Annual North American Conference on Customer Management (NACCM) in Orlando, FL. The conference, which combines presentations from world-class speakers and... - September 26, 2007
LRA Worldwide Profiled in Service Innovation Study Commissioned by the Government of Finland
LRA Worldwide, Inc., one of the leaders in the rapidly-growing field of Customer Experience Management, was recently included in a study on service innovation commissioned by Tekes, Finland’s National Agency for Technology and Innovation. LRA was one of 12 US companies profiled in the report,... - July 26, 2007
Hyatt Hotels Corporation Expands Partnership with LRA Worldwide
Hyatt Hotels & Resorts has announced an expansion of its partnership with LRA Worldwide, Inc.; LRA will create customized quality assurance programs for the latest branch of the Hyatt family tree - the Hyatt Select Group. - July 12, 2007
LRA Worldwide Launches Spanish Language Website
LRA Worldwide, Inc., one of the leaders in the rapidly-growing consulting discipline of Customer Experience Management, has launched its website in Spanish in order to capitalize on growing interest in its services throughout Spanish-speaking Europe and Latin America. - July 09, 2007
Daniela Piacenza Joins LRA Worldwide as a Senior Research Consultant: Native Venezuelan Will Work with LRA’s International Research Clients
LRA Worldwide, Inc., a leading consulting and research firm in the rapidly-growing field of Customer Experience Management (CEM), announced that Daniela Piacenza has joined the firm as a Senior Research Consultant. Piacenza, who is fluent in English, Spanish, French and Italian, will work primarily... - June 25, 2007
LRA Worldwide CEO Rob Rush Named Keynote Speaker at National Golf Course Owners Association Meeting
Rob Rush, a leader in the rapidly-growing consulting discipline of Customer Experience Management (CEM) and CEO of LRA Worldwide, Inc., will deliver the keynote address at the National Golf Course Owners Association (NGCOA) event scheduled for later this month. The 12th Annual Multi-Course Owners... - June 04, 2007
LRA Worldwide Hires Paul Bauman as a Project Director for its Quality Assurance Practice
LRA Worldwide, Inc., a leading consulting and research firm in the growing sector of Customer Experience Management (CEM), announced Paul Bauman has joined the firm as a Project Director in the Quality Assurance practice. Bauman brings nearly ten years of project management experience to LRA, with... - May 04, 2007
LRA Worldwide Vice President of Marketing Zach Conen Appointed Adjunct Instructor at Northeastern University
Zach Conen, Vice President of Marketing for LRA Worldwide, Inc., was recently appointed as an adjunct instructor in the Sports Leadership program at Northeastern University. Conen will teach a graduate level course in Corporate Sponsorships in an online setting beginning in April of 2007; many of... - March 29, 2007
First Niagara Financial Group and LRA Worldwide Partner on Customer Experience Initiative
First Niagara Financial Group (NASDAQ: FNFG), a leading financial services company in New York State, has partnered with LRA Worldwide, Inc. on a “customer experience” initiative designed to maintain and enhance First Niagara’s stellar reputation for service within its target... - March 20, 2007
LRA Worldwide CEO Rob Rush to Embark on Conference Speaking Tour
Rob Rush, a leader in the rapidly-growing consulting discipline of Customer Experience Management (CEM) and CEO of LRA Worldwide, Inc., will spend the latter half of March on the speaking circuit presenting LRA’s point of view on internal branding, experience design and innovation, among... - March 07, 2007
Toll Brothers’ Country Club Division and LRA Worldwide Develop Program to Measure & Improve the Club Member Experience
Toll Brothers, Inc. (NYSE: TOL; www.tollbrothers.com), the nation’s leading builder of luxury homes, has partnered with LRA Worldwide, Inc. to develop a program to comprehensively measure and improve the member and guest experience at the private clubs within its Country Club Division. - March 02, 2007
LRA Worldwide Senior Consultant Shannon Pruce Speaks at Duke University
Shannon Pruce, a Senior Consultant for LRA Worldwide, Inc., addressed a group of undergraduates and alumni at Duke University last week. Pruce, a Duke alumnus, works primarily with hotel and lodging accounts in LRA’s Quality Assurance practice. Her speaking engagement at Duke took place on... - February 06, 2007
LRA Worldwide Hires Alan MacFarland as Vice President of Human Resources
LRA Worldwide, Inc., a leading consulting firm in the growing sector of Customer Experience Management (CEM), has hired Alan MacFarland as Vice President of Human Resources. MacFarland brings 25 years of experience in Human Resource management to LRA, boasting a proven track record of maximizing... - January 31, 2007
Rob Rush, CEO of LRA Worldwide, to Participate in Thought Leader Panel at Frost & Sullivan Executive MindXchange Event
Rob Rush, a leader in the rapidly-growing consulting discipline of Customer Experience Management (CEM) and CEO of LRA Worldwide, Inc., has been invited to participate in the 8th Annual Sales & Marketing 2007, West; a Frost and Sullivan Executive MindXchange. He will be speaking as part of a... - January 12, 2007
LRA Worldwide’s John Roberto Speaks at the 2006 Quality Leaders Meeting in Toronto
John Roberto, Senior Vice President of LRA Worldwide, Inc. was an invited speaker at the exclusive Quality Leaders meeting held earlier this month in Toronto, Ontario. The event was by invitation only and was held at the Delta Chelsea Hotel, December 4-6. Roberto, who runs LRA’s Quality... - December 18, 2006
Meyer Jabara Hotels and LRA Worldwide Create Themed “Destination Experience” for Guests
LRA Worldwide has partnered with Meyer Jabara Hotels to create a unique guest experience program at its properties. Meyer Jabara Hotels challenged each location to develop an appropriately “themed” hotel guest experience, reflective of the unique destination, attractions and local culture and began heavily marketing those themed experiences in July of 2004. LRA provides the accompanying Quality Assurance Audits to Ensure Delivery of “Extraordinary Guest Experiences.” - December 12, 2006
LRA Worldwide to Exhibit at the American Marketing Association Mplanet Conference in Orlando
LRA Worldwide, Inc., a leading consulting and research firm specializing in Customer Experience Management (CEM), will be exhibiting at the inaugural Mplanet conference next week in Orlando, FL. Produced by the American Marketing Association, Mplanet is designed to bring together marketing leaders... - November 20, 2006
LRA Worldwide Senior Consultant Jeff Gurtman Featured in “Travelzoo Unleashed” Video Series
Jeff Gurtman, a Senior Consultant in LRA Worldwide’s Quality Assurance and Mystery Shopping practice, is a featured contributor for the online video series “Travelzoo Unleashed.” In the first installment in the series, titled “Jeff Takes Manhattan,” Gurtman provides... - November 07, 2006
LRA Worldwide to Exhibit at the North American Conference on Customer Management in Orlando
LRA Worldwide, Inc., a leading consulting and research firm specializing in Customer Experience Management (CEM), will be exhibiting at the 4th Annual North American Conference on Customer Management (NACCM) in Orlando, FL. The conference, which combines presentations from world-class speakers and... - November 01, 2006
LRA Worldwide CEO Rob Rush Invited to Address the Historic Hotels of America Annual Meeting
Rob Rush, CEO of LRA Worldwide, Inc., has been invited to address the attendees at the Historic Hotels of American Annual Meeting, October 24-26 at the Grand Hotel on Mackinac Island, Michigan. Rush will address the gathering Wednesday, October 25th at 11:30 AM on Customer Experience Management or... - October 11, 2006
LRA Worldwide to Exhibit at The American Marketing Association Marketing Research Conference in Chicago
LRA Worldwide, Inc., a leading consulting and research firm specializing in Customer Experience Management (CEM), will be exhibiting at the 2006 American Marketing Association (AMA) Marketing Research Conference, September 10-13 in Chicago. - September 05, 2006
Jeffrey Gurtman Joins LRA Worldwide as a Senior Consultant
LRA Worldwide, Inc., a leading Customer Experience Management consulting firm, hires host of popular television show “Travel Spies” for its quality assurance practice. - September 02, 2006
LRA Worldwide to Assist Washington Nationals with Customer Service Training
LRA Worldwide, Inc., and The Washington Nationals of Major League Baseball are partnering to enhance the Nationals’ fan experience with an intense customer service training program. The focus for the training will be all game day staff that interact with the fans at RFK Stadium. The training... - July 10, 2006
LRA Worldwide Appoints John Roberto to Lead Quality Assurance Group
LRA Worldwide, Inc., a leading consulting, organizational development and research firm in the growing sector of Customer Experience Management (CEM), announced that Executive Vice President John Roberto has been named to head its Quality Assurance Group. - June 21, 2006
Live Nation and LRA Worldwide Partner to Create an Exceptional Concert Experience
Live Nation, the live event and venue management company, has retained LRA Worldwide, Inc., a leading consulting and research firm specializing in Customer Experience Management (CEM), to help create an exceptional guest experience at its 40-plus outdoor amphitheaters. LRA is working on an integrated program of standards writing, service culture development, training and performance measurement to help improve the concert experience. - May 09, 2006