Severn Trent Water Chooses Syntellect for Its New Customer Self-Service Solution
Basingstoke, United Kingdom, September 28, 2008 --(PR.com)-- Syntellect Inc., a wholly owned subsidiary of Enghouse Systems Limited (TSX: ESL) and a global leader in telephone self-service software solutions, today announced that Severn Trent Water, the world’s fourth largest privately owned water utility, has selected Syntellect to provide automated telephone services for its customers’ enquiries.
Each day, Severn Trent Water receives thousands of calls ranging from address changes, enquiries on water efficiency, brochure requests, bill payments, water meter readings and much more. As part of a strategic drive to exceed customer service expectations and responsiveness, Severn Trent Water is introducing the new automated service to provide its customers with real-time access to accurate account and services information.
“This service is part of Severn Trent Water’s journey to delivering the best in class service that our customers deserve,” said Andrew Gardner, Severn Trent Water’s general manager customer service strategy and support. “The provision of this channel, together with enhanced online services represents major steps forward in how we offer real choice in communication to our substantial customer base.”
Severn Trent Water’s decision was based on Syntellect’s standards-based technology and customer relationship strategy which is to gain a deep understanding of client goals in order deliver solutions where referenceability is the norm.
“Syntellect provided a targeted approach to help resolve Severn Trent Water’s business issues and enjoys a reputation for offering real world advice before implementing solutions that deliver an excellent caller experience,” said Andy Clune, Syntellect’s UK managing director. “Offering a cost effective and resilient system that is flexible enough to cope with significant change over a three year agreement, together with the ability to respond quickly during a comprehensive procurement process, allowed Syntellect to rise above the other competitive bids.”
On signing the agreement, Martin Kane, customer relations director at Severn Trent Water said, “We are delighted to work with Syntellect to introduce this solution. As well as providing robust and consistent service to our customers, Severn Trent Water is now in a better position to achieve its ambitious key performance indicators.”
About Severn Trent Water
Severn Trent Water is a member of the Severn Trent Group of companies. Severn Trent Plc is an international utility services and environmental solutions company. Severn Trent Water is the world's fourth largest privately-owned water company - serving over 8 million customers across the heart of the UK, stretching from the Bristol Channel to the Humber, and from mid-Wales to the East Midlands.
About Syntellect
At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. We measure our success by our ability to implement and continuously support solutions for our customers. With two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries.
Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and the United Kingdom. For more information about Syntellect, Inc. visit www.syntellect.com
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Each day, Severn Trent Water receives thousands of calls ranging from address changes, enquiries on water efficiency, brochure requests, bill payments, water meter readings and much more. As part of a strategic drive to exceed customer service expectations and responsiveness, Severn Trent Water is introducing the new automated service to provide its customers with real-time access to accurate account and services information.
“This service is part of Severn Trent Water’s journey to delivering the best in class service that our customers deserve,” said Andrew Gardner, Severn Trent Water’s general manager customer service strategy and support. “The provision of this channel, together with enhanced online services represents major steps forward in how we offer real choice in communication to our substantial customer base.”
Severn Trent Water’s decision was based on Syntellect’s standards-based technology and customer relationship strategy which is to gain a deep understanding of client goals in order deliver solutions where referenceability is the norm.
“Syntellect provided a targeted approach to help resolve Severn Trent Water’s business issues and enjoys a reputation for offering real world advice before implementing solutions that deliver an excellent caller experience,” said Andy Clune, Syntellect’s UK managing director. “Offering a cost effective and resilient system that is flexible enough to cope with significant change over a three year agreement, together with the ability to respond quickly during a comprehensive procurement process, allowed Syntellect to rise above the other competitive bids.”
On signing the agreement, Martin Kane, customer relations director at Severn Trent Water said, “We are delighted to work with Syntellect to introduce this solution. As well as providing robust and consistent service to our customers, Severn Trent Water is now in a better position to achieve its ambitious key performance indicators.”
About Severn Trent Water
Severn Trent Water is a member of the Severn Trent Group of companies. Severn Trent Plc is an international utility services and environmental solutions company. Severn Trent Water is the world's fourth largest privately-owned water company - serving over 8 million customers across the heart of the UK, stretching from the Bristol Channel to the Humber, and from mid-Wales to the East Midlands.
About Syntellect
At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. We measure our success by our ability to implement and continuously support solutions for our customers. With two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries.
Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and the United Kingdom. For more information about Syntellect, Inc. visit www.syntellect.com
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Syntellect Inc.
Bruce Petillo
602-789-2755
www.syntellect.com
Bruce Petillo
602-789-2755
www.syntellect.com
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