Syntellect Introduces Free Trial Version of Voiyager: Free Trial Version of Voiyager Makes It Easy for Companies to Evaluate Cost Saving VoiceXML Testing Technology
Syntellect announces the availability of a free 30-day trial version of the latest 2009.3 release of VoiyagerTM Dynamic Application Discovery TM - a breakthrough application testing solution that addresses comprehensive testing and quality assurance demands while dramatically reducing the time and effort required to design, deploy, and maintain VoiceXML applications. - August 16, 2009
Syntellect Begins Development of CT ADE 11 and Reduces Pricing: Reaffirms Long-Standing Relationship with Dialogic to Help Ensure Coupling of CT ADE and HMP
Syntellect, an industry leader in customer interaction management solutions, today announced the start of development of CT Application Development Environment (CT ADE™) version 11. CT ADE is recognized as one of the most widely used IVR development tools in the world and is designed to accelerate the development of voice and video communication solutions. - August 16, 2009
Syntellect Ltd. Attains ISO 9001:2008 Certification
Syntellect, Inc., an industry leader in contact centre and self-service technology, is pleased to announce that its EMEA headquarters has been awarded the Certificate of Recognition by BSI, for operating a Quality Management System which complies with the requirements of ISO 9001:2008. The certificate is in scope for contact centre interactions solutions and services encompassing design, sales, specification, delivery, implementation and support. - July 17, 2009
Syntellect Releases VoiceXML Studio 7.2 for Communications Portal
Enhancements deliver significant productivity benefits to developers creating VoiceXML-based voice solutions - July 11, 2009
Syntellect Announces Outbound Communicator for CIM
Syntellect, Inc., a leading provider of contact center management solutions, announced today the upcoming release of Syntellect Outbound Communicator. Fully integrated with Syntellect’s award-winning Customer Interaction Management (CIM) 7.0, Outbound Communicator helps reach customers more... - June 07, 2009
Syntellect to Release Version 7.0 of Award Winning CIM Solution
Syntellect, Inc., an industry leader in contact center and self-service technology, today announced the upcoming release of Syntellect Customer Interaction Management (CIM) version 7.0 from its award winning line of customer interaction solutions. Syntellect CIM version 7.0 includes more than two... - May 23, 2009
Syntellect CT Connect 7.5 Released
Syntellect, Inc., a leading provider of contact center interaction management solutions, announced today the release of Syntellect CT Connect Version 7.5. This release includes a number of new and updated switch supports. To better serve the CTI needs and requirements of the end user, many of the... - April 04, 2009
Syntellect PhoneLink for Salesforce 2.2 Released
Syntellect, Inc., a leading provider of contact center management solutions, announced today the release of Syntellect PhoneLink for Salesforce Version 2.2. This release includes a large number of new features and enhancements that have been requested by our partners and customers and been... - March 20, 2009
Syntellect Launches Communications Portal 7.2
Syntellect, Inc., a leading provider of contact center management solutions, announced today the release of Syntellect Communications Portal Version 7.2. The Communications Portal is the first of the combined technology efforts resulting from the acquisition of Envox Worldwide in October of last... - March 07, 2009
Syntellect PhoneLink for Siebel Released
Syntellect, Inc., a leading provider of contact center management solutions, announced today the release of Syntellect PhoneLink for Siebel. This release is a CTI application that increases the efficiency of Customer Service Representatives (CSRs, Agents) by enabling features like Screen Pop and... - March 04, 2009
Call Recorder Released for Syntellect CIM
Syntellect, Inc., a leading provider of contact center management solutions, announced today the release of Syntellect Call Recorder, which is fully integrated with their award-winning Syntellect Customer Interaction Management (CIM) solution. Call Recorder is scalable to meet the needs of the... - February 14, 2009
Syntellect Support Center Released for Syntellect CIM, Free Automated Support Features Now Available for the Award-Winning Contact Center Management Solution
Syntellect, Inc., a leading provider of contact center management solutions, announced today the release of Syntellect Support Center for integration with their award-winning Syntellect Customer Interaction Management (CIM) solution (formerly Apropos). Syntellect Support Center automates the... - February 12, 2009
Syntellect Releases Voiyager 2009
Syntellect announced its upgraded release of Voiyagertm Dynamic Application Discovery tm - a breakthrough application testing solution that addresses comprehensive testing and quality assurance demands while dramatically reducing the time and effort required to design, deploy, and maintain VoiceXML... - January 16, 2009
Enghouse and Subsidiary Syntellect Acquire Envox Worldwide
Enghouse Systems Limited (TSX: ESL) and subsidiary Syntellect are pleased to announce the acquisition of the business and assets of Envox Worldwide. With more than 40 years combined experience, Syntellect and Envox have a strong tradition of expertise and experience serving the Interactive Voice Response and Contact Center industries. The complementary product portfolios enable the delivery of truly open contact center solutions. - October 22, 2008
Severn Trent Water Chooses Syntellect for Its New Customer Self-Service Solution
Syntellect Inc., a wholly owned subsidiary of Enghouse Systems Limited (TSX: ESL) and a global leader in telephone self-service software solutions, today announced that Severn Trent Water, the world’s fourth largest privately owned water utility, has selected Syntellect to provide automated... - September 28, 2008
Syntellect Provides Integrated Survey Capabilities to Syntellect CIM-Powered Contact Centers
Syntellect, Inc., a leading provider of contact center management solutions, announced today the launch of Survey Manager, a new integrated survey module for their award-winning Syntellect Customer Interaction Management (CIM) solution (formerly Apropos). Survey Manager tightly integrates with... - August 13, 2008
Syntellect Receives Customer Interaction Solutions® Magazine's 2008 CRM Excellence Award
Syntellect CIM honored for innovation in customer relationship management technology. - July 18, 2008