VPI Call Recording and Analytics-Driven Quality Monitoring Solution Now Compliant on Avaya AuraTM Communications Manager
VPI CAPTURE and VPI QUALITY PRO application undergoes successful compliance testing on Avaya’s AuraTM Communication Manager. Enables organizations to cost-effectively capture, evaluate, analyze and optimize interactions to increase operational performance, customer satisfaction and compliance.
Camarillo, CA, February 24, 2010 --(PR.com)-- VPI (Voice Print International, http://www.VPI-corp.com), a premier provider of call recording, interaction analytics and contact center workforce optimization solutions and member of the Avaya DevConnect program since 2002, has announced two new additions to its long list of solutions rated compliant with key communications platform solutions from Avaya, a leading global provider of business communications applications, systems and services.
As cornerstones of the modular, award-winning VPI EMPOWER™ suite, the VPI CAPTURE™ interaction recording and VPI QUALITY PRO™ contact center quality management solutions help organizations of all types and sizes to easily record, store, analyze and access important interactions for liability protection, compliance, and quality assurance. The applications are now compliance-tested by Avaya for compatibility with Avaya Aura™ Application Enablement Services 4.2.3, and Avaya Aura™ Communication Manager 5.2, which provides an open, extensible IP Telephony platform. It offers more than 700 PBX features, high reliability and scalability, and advanced features for workforce productivity and mobility.
“Having worked collaboratively with Avaya for more than a decade, we share a commitment to providing open, standards-based communications and contact center solutions that help customers to cost-effectively drive rapid improvements in their business,” said Andrew Marsh, president and CEO of VPI. “Our successful, ongoing integration efforts with Avaya have once again resulted in the availability of world-class call recording and workforce optimization solutions that leverage powerful, built-in analytics capabilities to enable organizations to rapidly identify and solve operational and customer experience management issues, while providing unprecedented capabilities for compliance and risk management.”
VPI is a long-standing member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a Gold member of the program, VPI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab, where a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure — speeding the deployment of new applications and reducing both network complexity and implementation costs.
“By offering compliance testing to the many innovative companies like VPI who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya.
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About VPI
VPI (Voice Print International, Inc.) is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,300 customers in 50 countries. For more information, visit http://www.VPI-corp.com.
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As cornerstones of the modular, award-winning VPI EMPOWER™ suite, the VPI CAPTURE™ interaction recording and VPI QUALITY PRO™ contact center quality management solutions help organizations of all types and sizes to easily record, store, analyze and access important interactions for liability protection, compliance, and quality assurance. The applications are now compliance-tested by Avaya for compatibility with Avaya Aura™ Application Enablement Services 4.2.3, and Avaya Aura™ Communication Manager 5.2, which provides an open, extensible IP Telephony platform. It offers more than 700 PBX features, high reliability and scalability, and advanced features for workforce productivity and mobility.
“Having worked collaboratively with Avaya for more than a decade, we share a commitment to providing open, standards-based communications and contact center solutions that help customers to cost-effectively drive rapid improvements in their business,” said Andrew Marsh, president and CEO of VPI. “Our successful, ongoing integration efforts with Avaya have once again resulted in the availability of world-class call recording and workforce optimization solutions that leverage powerful, built-in analytics capabilities to enable organizations to rapidly identify and solve operational and customer experience management issues, while providing unprecedented capabilities for compliance and risk management.”
VPI is a long-standing member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a Gold member of the program, VPI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab, where a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure — speeding the deployment of new applications and reducing both network complexity and implementation costs.
“By offering compliance testing to the many innovative companies like VPI who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya.
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About VPI
VPI (Voice Print International, Inc.) is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,300 customers in 50 countries. For more information, visit http://www.VPI-corp.com.
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Contact
Voice Print International, Inc.
Lynn Grogan
1-800-200-5430
www.vpi-corp.com/
Lynn Grogan
1-800-200-5430
www.vpi-corp.com/
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