Jim Iyoob Speaking at American Teleservices Association National Convention
Etech, Inc.’s Vice President of Global Development to speak at American Teleservices Association (ATA) Convention and Expo, March 13-16 at the JW Marriott Desert Ridge in Phoenix, AZ.
Phoenix, AZ, February 02, 2011 --(PR.com)-- Etech, Inc., a global business process outsourcer, has been invited to speak at the ATA’s national convention and expo this March. Jim Iyoob, Etech’s Vice President of Global Development will discuss the latest ecommerce trends and the concern with abandonment rates. He will share a case study from one of the nation’s leading telecommunications companies about how they utilize web chat services to combat shopping cart abandonment and increase online orders. You can hear him speak at the ATA Convention and Expo 2011 at the JW Marriott Desert Ridge, on 14th March, 2011.
“Although an Internet presence has the power to revolutionize an industry, many companies are finding that customers are abandoning their web sites without purchasing,” said Matt Rocco, Etech’s chief operating officer. “Complicated service orders, unanswered questions and unexplained charges all contribute to 60% of online visitors abandoning the shopping cart.”
Etech provides web chat services that answer questions, give additional information, and resolve customer issues thereby resulting in improving their client’s online performance. Providing effective web chat services ensure higher conversion rates and reduction in inbound call volumes leading to a nice cost savings.
“Over the past 10 years, Etech has administered over 10 million web chat sessions, closing more than 1 million online sales,” said Jim Iyoob, Etech’s Vice President of global development. “We have perfected the web chat process and I’m happy to share our experience and results with others at the ATA convention in March.”
Mr. Iyoob will discuss the top five causes for shopping cart abandonment, why customers chat before and after purchase, and how chat transcripts are full of valuable business intelligence. During the presentation, Mr. Iyoob will share a case study on one of the world’s leading telecommunications companies and how they have transformed their online sales program by reducing costs, increasing online conversions and average order value. He will end the presentation by discussing best-in-class processes for developing and implementing a web chat strategy.
Including a web chat service to your business website can significantly improve your online sales results. For additional information about Etech and their web chat services, please contact info@etechinc.com.
For more information on the upcoming ATA convention, please visit www.ataconnect.org.
About Etech
Etech is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers. For more information: www.etechinc.com
About the American Teleservices Association
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.
Founded in 1983, the American Teleservices Association (ATA) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. Contact centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $900 billion. For more information: www.ataconnect.org
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“Although an Internet presence has the power to revolutionize an industry, many companies are finding that customers are abandoning their web sites without purchasing,” said Matt Rocco, Etech’s chief operating officer. “Complicated service orders, unanswered questions and unexplained charges all contribute to 60% of online visitors abandoning the shopping cart.”
Etech provides web chat services that answer questions, give additional information, and resolve customer issues thereby resulting in improving their client’s online performance. Providing effective web chat services ensure higher conversion rates and reduction in inbound call volumes leading to a nice cost savings.
“Over the past 10 years, Etech has administered over 10 million web chat sessions, closing more than 1 million online sales,” said Jim Iyoob, Etech’s Vice President of global development. “We have perfected the web chat process and I’m happy to share our experience and results with others at the ATA convention in March.”
Mr. Iyoob will discuss the top five causes for shopping cart abandonment, why customers chat before and after purchase, and how chat transcripts are full of valuable business intelligence. During the presentation, Mr. Iyoob will share a case study on one of the world’s leading telecommunications companies and how they have transformed their online sales program by reducing costs, increasing online conversions and average order value. He will end the presentation by discussing best-in-class processes for developing and implementing a web chat strategy.
Including a web chat service to your business website can significantly improve your online sales results. For additional information about Etech and their web chat services, please contact info@etechinc.com.
For more information on the upcoming ATA convention, please visit www.ataconnect.org.
About Etech
Etech is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers. For more information: www.etechinc.com
About the American Teleservices Association
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.
Founded in 1983, the American Teleservices Association (ATA) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. Contact centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $900 billion. For more information: www.ataconnect.org
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Contact
Etech, Inc.
Robert Brown
936-559-2200
http://www.etechinc.com
Robert Brown
936-559-2200
http://www.etechinc.com
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