Etech, Inc. Press Releases & News

AI’s Integration with Quality Monitoring Effectively Enhances CX

Etech is committed to innovation and to sharing practical experiences with the call center community. With its continued endeavors in providing effortless customer experience, Etech endorses cutting edge technology, including Artificial Intelligence (AI). AI has helped to revolutionize call center... - October 06, 2017

Etech is Working "Hand in Hand" with Hurricane Relief

Serving as a call center for the upcoming Hurricane Relief Benefit Etech is honored to be able to participate in the upcoming Hand in Hand telethon. This event will raise funds to help those affected by the devastation caused by Hurricane Harvey. Etech’s centers in Nacogdoches and Lufkin will be answering calls and taking pledges from the televised live event. - September 14, 2017

Taking CX Forward, Etech to Host Workshop and Provide Insights at CCW Fall 2017

Etech Global Services is gearing up to host another interactive workshop on Machine Learning and Artificial Intelligence at Call Center Week *Fall* 2017 in Horseshoe Bay, Texas. Etech’s workshop will begin at 11:15 am CST on Monday, October 16, 2017. Etech will share insights on how... - August 11, 2017

Etech Global Services Facilitates Artificial Intelligence Workshop at Call Center Week 2017

Etech Global Services, a leading business provider of customer engagement solutions, presented an interactive workshop entitled “Artificial Intelligence and Predictive Analytics for Personalized Customer Experience.” The workshop was held at the start of Call Center Week (CCW) 2017 on... - July 13, 2017

Etech to Host Workshop and Exhibit at 18th Annual CCW 2017

Etech Global Services is hosting an interactive workshop that will scrutinize the importance of Artificial Intelligence and Predictive Analytics for Personalized Customer Experience at Call Center Week, The Mirage, Las Vegas. The workshop will begin at 8:00 am CST on June 27, 2017. Etech’s... - June 16, 2017

Etech Promotes Executive Team

Etech Global Services is pleased to announce the promotion of Jim Iyoob to Chief Customer Officer and Ronnie Mize to Chief Security Officer. Jim has 25+ years of contact center outsourcing experience in inbound, outbound, chat operations, and social media management spanning across the globe;... - June 14, 2017

Etech Receives ISO/IEC 27001:2013 Certification

Etech Global Services is very proud to announce that it has recently received the ISO/IEC 27001:2013 certification from the International Organization for Standardization (ISO), an international standard-setting body composed of representatives from various national standards organizations. ISO... - June 10, 2017

Etech Signs New Contracts

Etech has been awarded a contract by a leading auto insurance company to provide Inbound and Outbound voice services to its national client base. - May 31, 2017

ICE Zooming Ahead with Enhanced Customer Convenience Features

Customer experience matters at every point in the interaction so it is always exciting to see the newest software features that can minimize effort and maximize convenience. Integrated Customer Engagement (ICE) has evolved to revolutionize the user experience. Based on feedback received from... - May 20, 2017

Etech Global Services is a 2017 CCW Excellence Award Finalist

For the second consecutive year, Etech Global Services has been nominated as a finalist for a prestigious CCW Excellence Award. Each year, the Call Center Week (CCW) Conference and Expo brings together the call center community to exchange information, technology, upcoming trends and more. The CCW... - May 08, 2017

Etech to Discuss Role of AI with QA in Enhancing CX at CCW 2017

Etech Global Services is facilitating a workshop, Artificial intelligence and Predictive Analytics for Personalized CX, at the 18th Annual Call Center Week, 2017. Trade show visitors from the different business verticals will enjoy a great opportunity to understand the importance of AI in the call... - May 01, 2017

ICE Click to Chat Enhances Security Feature with AES Implementation

Etech has implemented AES symmetric-key algorithm and is the same key used for both encrypting and decrypting the data. - April 30, 2017

Etech Launches New Internal Integrated Systems

Employees are an integral part of any organization and, as such, they must be treated as importantly as external customers. Organizations which hold their employees in the same high regard as they do their customers are envied for their rich corporate culture. The Call Center industry has become... - April 15, 2017

Etech to Exhibit and Present Workshop on Transforming CX with AI at CCW 2017

Etech Global Services will exhibit at the 18th Annual Call Center Week (CCW) Conference and Expo, June 26 – June 30 in Las Vegas. Etech’s Executive Vice President, Jim Iyoob, and Chief Operating Officer, Kaylene Eckels will also be facilitating a workshop on transforming the customer... - March 29, 2017

Etech’s Interactive Workshop at Call Center Week Winter 2017 to Talk About Enhancing Cx Using #AI

Etech Global Services is hosting an interactive workshop which will investigate the importance of Artificial Intelligence (AI) and Quality Analytics in a contact center on January 17, 2017 at Call Center Week Winter Conference & Expo in New Orleans, Louisiana. Etech’s Executive Vice... - January 13, 2017

Etech Announces Partnership with Tethr ®

With a vision to provide much faster and deeper insights to what customers are saying about your products and services, Etech Global Service has recently partnered with Tethr®. - December 04, 2016

Etech to Host an Interactive Workshop on the Importance of Artificial Intelligence at CCW 2017

Etech Global Services is hosting an interactive workshop which will explore the importance of Artificial Intelligence (AI) and Quality Analytics in the contact center this January 17, 2017 at Call Center Week Winter Conference & Expo in New Orleans, Louisiana. Etech’s President, Matt... - December 02, 2016

Etech Announces Release of New ICE Chat Features

Etech Global Services Announces Release of new ICE Chat Features (Integrated Customer Engagement). - June 02, 2016

Etech to Discuss Generating Wow Customer Experience with Quality Monitoring Solution

Etech Global Services to discuss generating wow customer experience with quality monitoring solution at call center week 2016 - May 29, 2016

Etech to Unveil Integrated Solution for Great Customer Experience at IRCE 2016

Etech Global Services will introduce several exciting new tools at the Internet Retailer Conference and Exhibition (IRCE) on June 7-10 in Chicago, Illinois. During the show, trendsetting tech company Etech will show clients how its Integrated Customer Engagement (ICE) product is a key... - May 26, 2016

Etech to Exhibit and Present Quality Metrics Workshop at CCW 2016

Etech Global Services will be an exhibitor and workshop leader at the 17th Annual Call Center Week (CCW) Conference and Expo on June 27-July 1 in Las Vegas. - April 29, 2016

Etech to Present Integrated Customer Engagement Software at IRCE

Etech Global Services will present its newly designed Integrated Customer Engagement product line at the Internet Retailer Conference and Exhibition (IRCE) on June 7-10 in Chicago. - April 23, 2016

Etech Global Services Awarded Saks Fifth Avenue and Lord & Taylor Contract; to Hire 100+ East Texas Employees for New Inbound Program

Etech Global Services, a leading business process outsourcer have been Awarded Saks Fith Avenue and Lord & Taylor Contracts; to Hire 100+ East Texas Employee for new inbound program. - September 19, 2015

Etech Global Services to Sponsor IARE Conference & Exhibition

Etech Global Services will sponsor and speak at 30th Annual IARE Conference Sept. 20-22, 2015 at the Hyatt Regency La Jolla at Aventine, San Diego, CA. - September 10, 2015

Etech Global Services Exhibiting and Speaking at Internet Retail Expo 2014

Etech Global Services, a leading business outsourcer, will be exhibiting and speaking at the Internet Retail Expo 2014 February 5-7 in Epicenter, Gurgaon. The business centric trade show will attract enthusiastic digital professionals and offer an opportunity to talk with experts about business... - January 23, 2014