Errol Allen Consulting in Conjunction with the International Contact Center Academy Presents "so Now You're in Mangement," a Webinar for the First Time Supervisor

Houston, TX, June 25, 2012 --(PR.com)-- The role of a supervisor is a critical position within the contact center as it requires the wearing of multiple hats – coach, mediator, teacher and manager.

This can be a daunting task for the first time supervisor.

In this session, Errol Allen will teach you:

• A six-step comprehensive program for the development of the first time supervisor.

• Why your relationship with your human resource department is crucial to your success.

• How to gain the respect of your direct report personnel as well as your manager.

• The importance of getting the story behind the operational numbers before making both people and operational decisions.