Errol Allen Consulting

Errol Allen Consulting in Conjunction with the International Contact Center Academy Presents "so Now You're in Mangement," a Webinar for the First Time Supervisor

The role of a supervisor is a critical position within the contact center as it requires the wearing of multiple hats – coach, mediator, teacher and manager. This can be a daunting task for the first time supervisor. In this session, Errol Allen will teach you: • A six-step... - June 25, 2012