Texas A&M University and Parlance Present Webinar: “Eliminating the Call Center – A Higher Ed Case Study”

Woburn, MA, February 15, 2015 --(PR.com)-- Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, “Eliminating the Call Center – A Higher Ed Case Study.”

Texas A&M University will partner with Parlance Corporation to present the webinar on February 26th at 2pm EST.

The webinar will explore how an automated/live operator partnership between Parlance and Texas A&M helped the university eliminate the need for a campus call center, keep pace with changing call volume trends, and reduce costs.

“Colleges and universities have faced dramatic changes in caller behavior over the last few decades,” states Joseph Maxwell, Chief Operating Officer at Parlance. “More and more schools are looking at new solutions that can consistently deliver a positive caller experience while reducing operational costs. The Texas A&M story is a great example of how this can be done quickly and efficiently, and we’re happy to have them join us for this presentation.”

Webinar Details:

Eliminating the Call Center – A Higher Ed Case Study

How Texas A&M Keeps Pace with Changing Caller Dynamics

In this 45 minute webinar you will learn how Texas A&M University was able to:

· Eliminate the need for a campus call center
· Keep pace with changing call volume trends
· Reduce costs

Thursday February 26th, 2015 at 2pm EST

Texas A&M University
Texas A&M University is the oldest higher education institution in the state
of Texas. It ranks as the fourth largest university in the United States with
enrollment of nearly 50,000 students occupying a 5,200 acre campus.

Parlance Operator Assistant™
Parlance Operator Assistant™ is specifically designed to deliver a positive caller experience that yields greater levels of self-service for callers to and within your organization. A fast, simple, and intuitive call connection means happier callers, more available (and less stressed) operators, and time and cost savings for the enterprise. Operator call load is reduced, operational costs go down, and callers get to where they need to go quickly while never feeling trapped or isolated.

Parlance Corporation
Parlance helps a growing number of healthcare facilities, colleges & universities, and large enterprises deliver a positive caller experience with auto attendant solutions that callers actually like. Elevate each caller experience, drive efficient operations, and move beyond the typical auto attendant.