Parlance Announces First Major Study of Call Handling at Large Businesses That Uncovers a Major Blind Spot and a Powerful New Opportunity to Raise Customer Satisfaction
Based on original research conducted by Walt Tetschner, President of Tern Systems Consulting and Publisher of Automatic Speech Recognition News, the new study summarizes Tetschner’s analysis of more than 2,600 large businesses in the U.S., representing more than 10 major industries. - October 11, 2015
Parlance Corporation Links Customer Satisfaction to the Caller Experience in New Article
Parlance Corporation, a leader in enterprise call handling solutions, today announces a new article “The Caller Experience: Gateway to Customer Satisfaction” by Mark Bedard, Director of Marketing at Parlance. The new article examines the impact of service to customers via the most... - September 19, 2015
Parlance Announces Webinar: “Never Change!”
Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, “Never Change! Unless you want to improve service to callers, reduce operator stress, and save money that is... ” This webinar will explore common roadblocks to... - August 21, 2015
Parlance Corporation Announces New Article: “Never Change”
The article explores 6 reasons hospitals should keep handling calls the way it does today, and offers 6 reasons why now is the perfect time to make a change. - August 13, 2015
Parlance Corporation Announces New Article “A Higher Calling: What is Call Center Automation Really About?”
Parlance Corporation, a leader in enterprise call handling solutions, today releases a new article, “A Higher Calling: What is Call Center Automation Really About?” by Mark Bedard, Director of Marketing at Parlance. - July 11, 2015
Parlance Corporation Announces New Article “What's in a Voice? Four Tips for a Great Business Phone System Voice”
Parlance Corporation, a leader in enterprise call handling solutions, today announces a new article, “What’s in a Voice? Four Tips for a Great Business Phone System Voice” by Mark Bedard, Director of Marketing at Parlance. - July 03, 2015
Parlance Corporation Announces New Article “The Caller Experience: Time is Everything”
Parlance Corporation, a leader in enterprise call handling solutions, today announces a new article, “The Caller Experience: Time is Everything” by Mark Bedard, Director of Marketing at Parlance. The new article discusses how many companies – even large Fortune 500 companies... - June 11, 2015
Parlance Announces Webinar: "Is Your Auto Attendant Helping or Hurting"
Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, “Is Your Auto Attendant Helping or Hurting?” - May 23, 2015
Parlance Corporation Announces New Article: “A Great Caller Experience Still Hit or Miss”
Parlance Corporation, a leader in enterprise call handling solutions today announces a new article “A Great caller Experience Still Hit or Miss” by Mark Bedard, Director of Marketing at Parlance. The new article discusses the importance of the customer experience as a differentiator in... - May 22, 2015
Parlance Corporation Announces New Article: “The Directory Challenge: What’s in a Name?”
Parlance Corporation, a leader provider of enterprise call handling solutions, today announces a new article “The Directory Challenge: What’s in a Name?” by Keith Greenwood, Field Service Engineer at Parlance. The new article explores the challenges most businesses face in... - May 13, 2015
Parlance Corporation Announces New Article: “Common Shortcomings on Typical Automated Attendants”
Parlance Corporation, a leader in enterprise auto attendant solutions today announces a new article “Common Shortcomings of Typical Automated Attendants” by Michele Gosselin, Service Engineer at Parlance Corporation. “This article discusses how typical automated attendants... - March 21, 2015
Parlance Presents Webinar: Creating an Auto Attendant Callers Like
Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, “Auto Attendants: Creating One Callers Actually Like.” The webinar will explore key considerations in developing an auto attendant that callers embrace. - March 18, 2015
Parlance Corporation Announces New Article: Business Phone Systems: When and Where to Use Automation
Parlance Corporation, a leader in enterprise auto attendant solutions, today announces a new article “Business Phone Systems: Understanding When and Where to Use Automation” by Joseph Maxwell, Chief Operating Officer at Parlance Corporation. “Many organizations implement... - February 25, 2015
Parlance Corporation Announces New Article “The Auto Attendant Script: Make or Break the Caller Experience”
Parlance Corporation, a leader in enterprise auto attendant solutions, today announces a new article “The Challenges Associated with Developing an Auto Attendant Script” by Michele Gosselin, Service Engineer at Parlance Corporation. Mark Bedard, Director of Marketing at Parlance... - February 18, 2015
Texas A&M University and Parlance Present Webinar: “Eliminating the Call Center – A Higher Ed Case Study”
Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, “Eliminating the Call Center – A Higher Ed Case Study.” Texas A&M University will partner with Parlance Corporation to present the webinar on February... - February 15, 2015
Parlance Corporation Webinar "How to Please Callers and Wow Management" Explores How Doctors Community Hospital Improved the Caller Experience
Parlance Corporation, a leader in enterprise auto attendant solutions today released a synopsis of its upcoming webinar “How to Please Callers and Wow Management.” - January 29, 2015
Doctors Community Hospital and Parlance Present Webinar: How to Please Callers and Wow Management
Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, “How to Please Callers and Wow Management.” - January 17, 2015