Parlance Corporation Announces New Article: “Common Shortcomings on Typical Automated Attendants”

Woburn, MA, March 21, 2015 --(PR.com)-- Parlance Corporation, a leader in enterprise auto attendant solutions today announces a new article “Common Shortcomings of Typical Automated Attendants” by Michele Gosselin, Service Engineer at Parlance Corporation.

“This article discusses how typical automated attendants function, and why callers tend to dislike, and even hate them,” states Mark Bedard, Director of Marketing at Parlance Corporation. “It also discusses how Parlance’s Operator Assistant™ solution was designed from the ground up specifically to challenge traditional automation principles and create an automated attendant that callers actually like.”

The article is located in the Parlance Corporation Newsroom at http://www.parlancecorp.com/media.

Parlance Corporation
Parlance helps a growing number of healthcare facilities, colleges & universities, and large enterprises deliver a positive caller experience with auto attendant solutions that callers actually like. Elevate each caller experience, drive efficient operations, and move beyond the typical auto attendant.

For more information, contact:
Mark Bedard, Director of Marketing
Parlance Corporation
400 W. Cummings Park
Woburn, MA 01801
Tel: 888-700-6263
Email: mbedard@parlancecorp.com