ITIL Benchmarks and ROI Research Study

Dublin, OH, March 07, 2008 --(PR.com)-- A research study released today by Glomark-Governan research analysts identified several key benchmarks from companies that have implemented ITIL version 2 processes. These benchmarks include: a reduction in overall IT department operational costs of 6%-13%; a reduction in help desk calls of 8%-14%; and a reduction in overall IT support costs of 16%-32%.

“As companies assess the possible implementation of ITIL version 3, it is important to first understand the benefits that other companies have achieved with the implementation of ITIL version 2. Therefore, the preliminary findings presented in the Glomark-Governan report are documented from companies that have implemented ITIL version 2,” says Todd Whittier, U.S. Regional Director of Glomark-Governan.

The findings include a range of results achieved by 55 companies and government organizations in Europe, North and South America that have implemented ITIL version 2.

“In an effort to expand the breadth of our findings, our research analysts are extending their ITIL research efforts into the first quarter of 2008. A second research report, including new and existing findings, will be released in April of 2008,” says Whittier.

To view the complete results of the study, including additional benchmarking data, please contact the Glomark-Governan Regional Director near you.

Glomark-Governan helps enterprises around the world by providing them with the methodology, training, consulting and software tools necessary to assess, communicate and measure the economic value of investments in technology and services initiatives. Glomark-Governan has enhanced and refined its Economic Value Creation (EVC™) methodology for more than a decade, bringing to market a proven, complete solution that allows companies to justify their solutions’ value, define operational and performance metrics, assess economic risk, and quickly create project-specific business cases. For more information, please visit www.glomark.com or contact the Glomark-Governan headquarters in Dublin, Ohio, USA, at 614-761-2400.

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