California State University Implements BlackBeltHelp’s Help Desk Services to Achieve Student Success
BlackBeltHelp, a leading provider of premium quality help desk products and services in the US higher education industry, is pleased to announce that California State University has chosen BlackBeltHelp for after-hours IT Help Desk support. As a part of this collaboration, BlackBeltHelp will provide IT Help Desk services to California State University (CSU) after business hours, and on weekends and holidays.
Chicago, IL, September 21, 2018 --(PR.com)-- BlackBeltHelp’s after-hours support to California State University (CSU) will help them achieve their goal of providing round-the-clock assistance to their students. BlackBeltHelp’s proficient customer service agents will tend to college’s end-users’ issues and ensure their timely resolution. BlackBeltHelp, working as an extension of CSU’s team, will ensure that someone is always there to address the problems CSU’s end-users encounter.
BlackBeltHelp will perform the following functions for California State University to provide its users a seamless experience:
- Resolve end users’ queries related to IT, instantly
- Provide after-hours support including weekends and holidays
- Escalate issues to on-site technicians in case they remain unresolved
- Deliver best services at unbeaten prices
Service Level Agreements include:
Network Connectivity
Productivity applications
Antivirus / Security utilities
Browsers
Basic Operating System Support
Email
Password Reset
About California State University:
The California State University (Cal State or CSU) is a public university system in California. With 23 campuses and eight off-campus centers enrolling 478,638 students with 24,405 faculty and 23,012 staff, CSU describes itself the largest four-year public university system in the United States. It is one of three public higher education systems in the state.
About BlackBeltHelp:
BlackBeltHelp has been a leading provider of help desk products and services ranging from IT, LMS, admissions & enrollments, financial aid, advising to Facilities and Switchboard, in the US higher education landscape for past 6 years. We aim to increase student and institutional success by providing excellent help desk products and services, leveraging innovative technologies.
BlackBeltHelp will perform the following functions for California State University to provide its users a seamless experience:
- Resolve end users’ queries related to IT, instantly
- Provide after-hours support including weekends and holidays
- Escalate issues to on-site technicians in case they remain unresolved
- Deliver best services at unbeaten prices
Service Level Agreements include:
Network Connectivity
Productivity applications
Antivirus / Security utilities
Browsers
Basic Operating System Support
Password Reset
About California State University:
The California State University (Cal State or CSU) is a public university system in California. With 23 campuses and eight off-campus centers enrolling 478,638 students with 24,405 faculty and 23,012 staff, CSU describes itself the largest four-year public university system in the United States. It is one of three public higher education systems in the state.
About BlackBeltHelp:
BlackBeltHelp has been a leading provider of help desk products and services ranging from IT, LMS, admissions & enrollments, financial aid, advising to Facilities and Switchboard, in the US higher education landscape for past 6 years. We aim to increase student and institutional success by providing excellent help desk products and services, leveraging innovative technologies.
Contact
BlackBeltHelp
Dexter Trey
+1 844-255-2358
https://www.blackbelthelp.com
55 East Monroe Street
Chicago, IL 60603
Contact
Dexter Trey
+1 844-255-2358
https://www.blackbelthelp.com
55 East Monroe Street
Chicago, IL 60603
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