Healing Healthcare with Civility Training
The healthcare industry is hiding a dirty little secret and it’s making everyone sick. A shameful, but often hidden culture of incivility causes dangerous medical errors, poor patient satisfaction, higher employee turnover and higher healthcare costs for everyone. - September 13, 2012
Burned Out, Beaten Down, Belittled and Bullied: Why Some Healthcare Workers Hate Their Jobs
Each year the public rates healthcare workers as the most honest and ethical group of professionals. It’s no wonder this group would work so hard to hide their dirty little secret—the shameful culture of incivility that has infected most healthcare workplaces. - May 11, 2012
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