Recent Headlines
Within Customer Service
City Beat News Honors First-Time and Repeat Winners of Its Spectrum Award for Customer Satisfaction
City Beat News announces the most recent winners of its Spectrum Award, and among those businesses being recognized are first-time and consecutive-year honorees. - May 09, 2017 - City Beat News
Vet Marketing Pro Releases "Veterinary Lead Funnel" to Connect Clients with Vet Clinics
The Veterinary Lead Funnel from Vet Marketing Pro captures pet owner information online and connects potential clients with veterinary clinics via email. - May 03, 2017 - Vet Marketing Pro
City Beat News Awards 5-Star Spectrum Award Winners in the Dental Industry
City Beat News announces the most recent recipients of its Spectrum Award, and among those businesses being recognized are several organizations in the dental field. - May 03, 2017 - City Beat News
University of Essex Selects CloudCherry to Manage and Enhance Student Experience
CloudCherry helps University of Essex to understand and improve student experience at on-campus food outlets and sports centres. - April 29, 2017 - CloudCherry
DTR Inc’s CEO Jay Goldberg Holding Free Lecture/Concert at Mandel Public Library in West Palm Beach, Florida
The free lecture/live concert is The Year in Rock Music – 1973 and will be on Saturday, April 29th at 1:00 PM. - April 28, 2017 - DTR Inc.
B2B Customer Success Platforms Becomes "Actionable"; Doubles CSM Productivity
CustomerSuccessBox enables Customer Success Managers to take action and communicate from right within the system. It adds the functionality of making calls, sending emails, adding notes and tasks from within the account view section itself. - April 27, 2017 - CustomerSuccessBox
Dr. Christopher Phelps Discusses Maximizing Capacity by Fixing Your Practice Within
GrowingDentist.com announces the release of a podcast episode designed specifically to help dentists grow their practices from within. In this candid, upbeat discussion, Dr. Christopher Phelps talks about the principles that encourage patients to commit and follow through with appointments. He... - April 22, 2017 - Ekwa Marketing
New Podcast "Growing Dentist" Now Available in iTunes
The GrowingDentist.com podcast series is brought to you by Ekwa Marketing, a leader in digital marketing for dentists. - April 22, 2017 - Ekwa Marketing
City Beat News Awards 5-Star Spectrum Award Winners for Outstanding Customer Satisfaction
City Beat News announces the most recent recipients of its Spectrum Award, and among those businesses being recognized are first-time and consecutive-year winners. - April 14, 2017 - City Beat News
WEBTEXT Selected for Cisco SolutionsPlus Program
WEBTEXT is proud to announce that it has expanded its relationship with Cisco and is now officially a member of the Cisco SolutionsPlus Program. - March 29, 2017 - WEBTEXT
New Business Book Released – Experience My Brand
The book addresses the largest challenge common to any organization wanting to design and execute a customer experience program that is sustainable and differentiates them in the marketplace. - March 27, 2017 - Kinetic Consulting Services
City Beat News Honors 2017 Spectrum Award Winners for Outstanding Customer Satisfaction
City Beat News announces the most recent recipients of its Spectrum Award, which honors excellent customer service, and among those businesses being recognized are first-time and consecutive-year winners. - March 27, 2017 - City Beat News
Customer Experience Management Platform CloudCherry Chooses Angular 2; Adds Cutting-Edge Technology to Its Front-End Framework
Customer Experience Management platform CloudCherry has chosen Angular 2 as its front-end web framework. The framework enables seamless customization of its customer experience product in order to stay on top of brands’ evolving needs. - March 25, 2017 - CloudCherry
Children Missing Education Conference – 25th May, 2017 in Central London
Hear from the National Children’s Bureau on the latest research and findings into children missing education to improve policy and practice. Take away guidance on how to effectively engage with Gypsy, Roma and Traveller (GRT) communities to increase school attendance. - March 17, 2017 - Capita Conferences
Special Educational Needs Conference – 22nd May, 2017 in Central London
Hear from Ofsted and the CQC on initial findings from the local area SEND (LASEND) inspections and take away key learning from an outstanding child and mental health services (CAMHS) provider on identifying SEN students earlier. - March 17, 2017 - Capita Conferences
Supported Housing Conference – Friday, 26th May, 2017 in Central London
With the 1% rent reduction applying to Supported Housing from April 2017 and the Local Housing Allowance cap coming into effect from 2019, Capita’s national Supported Housing Conference comes at a time of significant change in the sector. Following the Government’s consultation on... - March 17, 2017 - Capita Conferences
ITA Audio Visual Solutions Wins City Beat News Spectrum Award for Excellence in Customer Satisfaction
ITA Audio Visual receives the City Beat News Spectrum Award for providing customers with excellent service. - March 16, 2017 - City Beat News
Capita Conferences Announce Details of National Conference on Apprenticeships and Traineeships Conference – 22nd May, 2017 in Newcastle
Taking place one month after the implementation of the Apprenticeship Levy, Capita’s Apprenticeships and Traineeships Conference provides an essential update on the new funding options from April 2017. With the Trailblazer Apprenticeship Standard and the Apprenticeship Service placing... - March 15, 2017 - Capita Conferences
Free John Maxwell Leadership Training in the Inland Empire Region
Free John Maxwell Leadership Training in Inland Empire Businesses. Sessions are 100% free for businesses with 10 or more participants and can be scheduled at www.drholliekelly.com. - March 09, 2017 - IMPACT Solutions
Dream Salon & Spa Wins 2017 City Beat News Spectrum Award for Excellence in Customer Satisfaction
The team at Dream Salon & Spa receives high marks for customer satisfaction, earning the business the prestigious Spectrum Award. - March 07, 2017 - City Beat News
City Beat News Awards First-Time and Repeat Winners for Outstanding Customer Satisfaction
City Beat News announces the most recent recipients of its Spectrum Award, which honors excellent customer service, and among those businesses being recognized are first-time and consecutive-year winners. - March 04, 2017 - City Beat News
Healthcare Provider Nova IVI Fertility Improves Patient Satisfaction with CloudCherry
Nova IVI Fertility powers Patient Satisfaction with Customer Experience Management Platform CloudCherry. - March 02, 2017 - CloudCherry
Community Engagement Conference – Friday 28th April 2017 – Central London
Capita’s Community Engagement Conference provides a unique, interactive forum. Book now to discover ways to reduce costs and deliver locally designed services which promote diversity and work to support local communities. - March 02, 2017 - Capita Conferences
San Diego Marketing Consultant Earns Internationally Recognized Professional Certification
Rama Beerfas, Chief Solutions Specialist at San Diego based Lev Promotions, was recently awarded the MAS (Master Advertisement Specialist) certification from PPAI (Promotional Products Association International). According to William Poole, Professional Development Coordinator at PPAI, "The... - February 26, 2017 - Lev Promotions
City Beat News Recognizes Salons, Spas & Skin Care Centers for Outstanding Customer Satisfaction
City Beat News announces the most recent recipients of its Spectrum Award, which honors excellent customer service, and all are consecutive-year winners. - February 25, 2017 - City Beat News
Capita Conferences Announces Their Safeguarding Children Conference – Tuesday 25th April 2017 – Central London
Capita’s Safeguarding Children Conference is perfectly timed to review your safeguarding policies and practices. Massive changes within this sector are expected, with the Children and Social Work Bill making its way through parliament and recommendations from the Wood Report beginning to be... - February 24, 2017 - Capita Conferences
Nail Perfection & Spa Earns Talk Award for Achieving Outstanding Customer Satisfaction Ratings
Family-run spa has an excellent history of customer satisfaction, earning it back-to-back Talk Awards for its efforts. - February 09, 2017 - The Talk Awards
City Beat News Recognizes Repeat Customer Satisfaction Award Winners
City Beat News announces the most recent recipients of its Spectrum Award, which honors excellent customer service, and all are consecutive-year winners. - February 08, 2017 - City Beat News
Credit Union Desert Schools Puts Voice of Customer in the Forefront; Signs Up with Customer Experience Platform CloudCherry
Arizona-based Credit Union, Desert Schools, signs up with Real-time and Omni-channel Customer Experience Management platform, CloudCherry to bolster its overall member experience strategy. - February 02, 2017 - CloudCherry
Capita Conferences Announce Their Pupil Premium Conference, in London on the 27th April 2017
The national Pupil Premium Conference showcases a range of best practice case studies, offering transferrable learning on how to effectively utilise funding to narrow the attainment gap and ensure successful outcomes for learners. In light of the November 2016 Social Mobility Commission Report... - February 01, 2017 - Capita Conferences
Capita Conferences Announce Details of Their Alternative Provision Conference, Taking Place on the 15th & 16th March in Central London
This national Alternative Provision in Education Conference discusses how to commission high quality alternative provision (AP), ensuring that students from all backgrounds receive an education that supports their individual needs and helps them to reach their full potential. Delegates can bench... - January 31, 2017 - Capita Conferences
Capita Conferences' Child Protection Event is Announced for the 19th April in Edinburgh
With the Child Protection Improvement Programme reviewing policy, practice, services and structures, this event is timed to provide the latest best practice and effective child protection provision. Following the review of the Named Person Scheme pilots as part of GIRFEC approach to improving... - January 31, 2017 - Capita Conferences
Capita Conferences Announce Details of Their The Future of Apprenticeships in Scotland Conference – Wednesday 8th March 2017, Edinburgh
This conference gives you a unique opportunity to hear directly from the Minister for Employability and Training on changes to apprenticeship funding. - January 29, 2017 - Capita Conferences
Capita Conferences Announce Details of Their Reducing Rent Arrears Conference - Tuesday, 25th April 2017, London
This conference provides you with the strategic guidance to prevent, manage and recover tenants’ arrears and brings together best practice case studies to help you formulate an effective strategy for income recovery. - January 29, 2017 - Capita Conferences
Multi-Agency Information Sharing – Wednesday 22nd and Thursday 23rd March 2017
Capita Conferences announce details of their Multi-Agency Information Sharing 22nd & 23rd March 2017, Central London. - January 29, 2017 - Capita Conferences
Capita Conferences Announce Details of National Conference on Achieving Efficient Patient Flow – 31st March, Central London
Achieving Efficient Patient Flow Preventing Delayed Discharges and Unnecessary Admissions This conference offers essential strategic and practical guidance on reducing length of hospital stay and eliminating delayed transfers of care. With bed occupancy rates reaching critical levels and cuts to... - January 28, 2017 - Capita Conferences
Transforming Care for People with Learning Disabilities Conference Tuesday, 28th February 2017, Central London
Capita Conferences announce details of their Transforming Care for People with Learning Disabilities Conference - Tuesday, 28th February 2017, Central London - January 28, 2017 - Capita Conferences
Capita Conferences Announce Details of Their School Funding Conference – 8th February, Hallam Conference Centre, London
Hear from the Department for Education as they discuss the new national funding formula, the National Audit Office and best practice case studies on raising attainment whilst driving greater efficiency. - January 28, 2017 - Capita Conferences
Multi-Agency Information Sharing Conference – Wednesday 15th March 2017, Edinburgh
Capita Conferences announce details of their Multi-Agency Information Sharing Wednesday 15th March, 2017 - Edinburgh. - January 27, 2017 - Capita Conferences
Capita Conferences Announce Details of Their the Customer Insight Conference – Thursday, 16th March 2017, Edinburgh
This conference examines the power of using customer feedback and user experience to drive service transformation. - January 27, 2017 - Capita Conferences
City Beat News Honors 2017 Spectrum Customer Satisfaction Award Winners
City Beat News announces the most recent recipients of its 2017 Spectrum Award, which honors businesses for providing excellent customer service. - January 26, 2017 - City Beat News
Capita Conferences Announce Details of Their Reducing Reoffending Conference – 29th March, Central London
Reducing Reoffending Improving the continuity of care from custody to the community With recent figures published by the Ministry of Justice indicating nearly half of all prisoners go on to reoffend within 12 months, the successful rehabilitation of offenders is an urgent priority. Featuring... - January 26, 2017 - Capita Conferences
CloudCherry Now Offers Text-Based Customer Sentiment Analysis; Uses IBM Watson, Microsoft Azure ML
Real-time and Omni-channel Customer Experience Management platform CloudCherry uses IBM Watson and Microsoft Azure to improve the accuracy and contextual relevance of its own Text Analytics platform. Although more and more Businesses are turning to text analytics as a means to analyse customer... - January 22, 2017 - CloudCherry
CONRIC PR & Marketing Celebrates Milestone 10-Year Anniversary in 2017
As 2017 marks the beginning of another new year with the promise of new resolutions, CONRIC PR & Marketing marks the beginning of a milestone 10-year anniversary. To celebrate this milestone for her growing Fort Myers, Fla.-based company, President Connie Ramos-Williams has committed to a... - January 13, 2017 - CONRIC PR & Marketing
Capita Conferences Announce Details of Their Developing Commercialism in Local Government Conference – Thursday 9th February 2017, Central London
Our Developing Commercialism in Local Government Conference has been designed to assist you to become a commercially aware and financially secure local authority. With a £5.8 billion local government funding gap predicted by 2020* as changes to government funding come into place. Attend this... - January 11, 2017 - Capita Conferences
Welcome to CCW Digital
CCW, the world’s leading customer experience event series, is pleased to introduce CCW Digital, the next evolution of its Call Center IQ online community. Not simply a name change, CCW Digital represents an intention to elevate the quality of content and networking opportunities offered by... - January 06, 2017 - CCW Digital
Terese European Skin and Body Care Wins City Beat News Spectrum Award for Customer Satisfaction
Terese European Skin and Body Care receives high marks for customer satisfaction, earning the 2016 Spectrum Award. - January 04, 2017 - City Beat News
City Beat News Honors First-Time Customer Satisfaction Award Winners
City Beat News announces the most recent recipients of its 2016 Spectrum Award, which honors excellent customer service. - December 30, 2016 - City Beat News
eGumball, Inc. Spreads Holiday Cheer at 2016 Adopt a Family Event
A story about the eGumball, Inc. team participating in one of their most anticipated charity events of the year--the Adopt A Family Program hosted by Share Our Selves. - December 29, 2016 - eGumball, Inc.
Research Underway for the City Beat News 2017 Spectrum Awards for Customer Satisfaction
Top businesses with the strongest customer satisfaction ratings in City Beat News’ independent research will receive the Spectrum Award. - December 29, 2016 - City Beat News