Recent Headlines
Within Customer Service

Customers Come First for Able Glass, Talk Award Winner for Excellent Customer Service

While growing a family-owned business for almost 50 years through shifting industry standards in an ever-changing business environment, one thing remains constant for Able Glass: customers always come first. Their customer-centric business model earned Able Glass the 2018 Talk Award for excellence... - March 11, 2018 - The Talk Awards

Businesses Win City Beat News’ Spectrum Award for Outstanding Customer Service Four Consecutive Years

City Beat News announces the most recent winners of its Spectrum Award, including four businesses with the highest possible rating of 5 stars. - March 10, 2018 - City Beat News

Healthcare Facilities Honored by City Beat News for Outstanding Customer Service

City Beat News announces the most recent winners of its Spectrum Award, including three healthcare facilities. - March 08, 2018 - City Beat News

Emergent Business Group Launches Next-Generation Debt Collection Company to Service Record Levels of Consumer Debt

Emergent secures up to $10 million equity financing from Strandview Capital; announces official opening of headquarters in Horsham, PA, creating hundreds of local jobs. - February 27, 2018 - Emergent Business Group

City Beat News Honors Four-Time Spectrum Award Winners for Outstanding Customer Service

City Beat News announces the most recent winners of its Spectrum Award, and all the businesses being recognized are consecutive-year honorees. - February 23, 2018 - City Beat News

Host Healthcare Continuously Puts People First to Win Customer Service Award Four Years Running

Host Healthcare located in San Diego, CA earns accolades for exceptional customer service in 2018. Host Healthcare was reviewed and rated five stars based on independent research by City Beat News in four consecutive years. - February 22, 2018 - City Beat News

Talk Awards Honors Consecutive-Year Winners for Achieving Outstanding Customer Satisfaction Ratings

Among Talk Awards most recent recipients are a host of companies that have all earned multi-year awards for excellent customer service. - February 21, 2018 - The Talk Awards

CloudCherry's Predictive Analytics Enhancements Give Companies the Customer Experience Edge

Improvements increase speed and accuracy of customer feedback analysis at scale - February 17, 2018 - CloudCherry

Sundown.ai and WEBTEXT Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience

WEBTEXT, a leader in enterprise messaging, and Sundown.ai, a leader in enterprise Artificial Intelligence applications announced today they have entered into a partnership to leverage sophisticated self-learning artificial intelligence with smart messaging technology to transform customer... - February 16, 2018 - WEBTEXT

Website Relaunch Announcement: Your Creative Fairy Unveils New E-Commerce Site

Your Creative Fairy, today announced the launch of the next generation e-commerce website for www.yourcreativefairy.com as their newest service to consumers. The newly designed site features a creative and unique look and feel and is the company’s newest strategy in building their online... - February 12, 2018 - Your Creative Fairy

SOPHI Launches Exclusive 30-day Trial for Gaming Market

SOPHI, Inc., a business process outsourcing centre that offers customer care and back-office solutions to start-ups and established SMEs in the US and Europe, plans to launch its free 30-day trial for potential gaming clients at the ICE Totally Gaming 2018 at ExCel London, UK, from 6 February to 8... - February 01, 2018 - SOPHI Inc.

WEBTEXT to Showcase Smart Messaging at Avaya Engage 2018

Smart Messaging - keywords automatically route consumer / patient replies to update a business system or alternatively to a live agent depending upon the response; Ability to escalate AI bot chats to live Avaya contact center agents via Messenger or SMS; Automated and Person to Person Messaging supported by TLS Encryption; Voice agents can send Messenger or SMS texts to callers, including, secure URL links and Google map address to callers while they are speaking - January 31, 2018 - WEBTEXT

DTR Inc. CEO Jay Goldberg’s Music Radio Show Broadcasting First of Four 2017 Year in Review Shows

Rock on Neon’s signature show, Rock on Neon Live will be playing only overlooked gems from 2017 on its live show on Saturday, January 27 from 9:00 AM to 11:00 AM EST. - January 26, 2018 - DTR Inc.

Vericen Raises US$ 2.9 Million to Establish a New Cybersecurity Services Division

Vericen announced today that it has raised US$ 2.9 million in equity and debt funding to establish a new cybersecurity services division. The company had previously, in 2015, invested in a Hong Kong-based cybersecurity startup that caters to a large number of financial and public sector clients in... - January 19, 2018 - Vericen International LLC

Vericen Sets Up 150-Seat BPO Facility in Manila, Philippines

Vericen, a Washington, D.C.-based IT firm, has launched a 150-seat BPO facility in Manila, Philippines in response to growing client demand for customer support outsourcing services. Philippines continues to be a promising prospect for the BPO Industry. In November 2017, the Philippines hit an... - December 27, 2017 - Vericen International LLC

Talk Awards’ 2018 Customer Satisfaction Research Underway with New Award Winners to be Announced

The Talk Awards finalizes its customer satisfaction research for 2018 and will begin announcing the newest winners in January. - December 16, 2017 - The Talk Awards

DTR Inc. CEO Jay Goldberg’s Final Rock on Neon Live Radio Show for 2017 Scheduled for December 16

Rock on Neon Live’s slogan is “Some that you recognize, some that you hardly even heard of” which is a quote from Celluloid Heroes by The Kinks written by Ray Davies. - December 15, 2017 - DTR Inc.

Paramount Business Development Business Coach Writes Book That Could Double the Conversion Rate of All Salespeople

"Sales Magic: 12 Steps to Achieve Massive Sales Growth" is a new sales book based on years of success with clients, written by Stroudsburg business owner, Bill Skinner and its focus is helping salespeople from all industries close more sales. - December 14, 2017 - Paramount Business Development, Inc.

CloudCherry Welcomes Customer Experience Expert Deborah Eastman as Director on Board

Deborah will bring her expertise to help the organization extend their reach into new markets. - December 11, 2017 - CloudCherry

Teachers Credit Union partners with CloudCherry to Enhance Member Experiences

Indiana’s leading credit union takes strides to improve member experience with CloudCherry’s omni-channel Voice of Member platform. - November 21, 2017 - CloudCherry

CloudCherry Listed in Gartner's 2017 Market Guide for Voice-of-the-Customer Solutions

CloudCherry announces new partnership with Teacher's Credit Union, significant product updates, and being listed by Gartner. - November 17, 2017 - CloudCherry

Chatgrid Launches META, a Messaging-Powered "Smart Contact Assistant" for Businesses

Integrates with existing channels (phone, email, web) to offer messaging as a contact option - November 09, 2017 - Chatgrid

Sundown AI Integrates Chloe, Its AI Automation Layer, with Facebook Messenger

Sundown AI Enhances Facebook Members Experience Through Integration with Messenger - November 01, 2017 - Sundown AI

Sundown AI Announces Launch of New Agent Training AI

Sundown AI builds an Agent Training Artificial Intelligence that simulates customers. - November 01, 2017 - Sundown AI

The Talk Awards Honors McCormack Roofing for Achieving Outstanding Customer Satisfaction Ratings

McCormack Roofing, Construction & Energy Solutions earns its seventh consecutive prestigious Talk Award for high customer satisfaction ratings. - October 26, 2017 - The Talk Awards

DTR Inc CEO Jay Goldberg Turns His Popular Rock Music Courses Into a New Radio Show, Rock on Neon

The two hour radio show is on Saturday mornings starting at 9:00 AM EST on Neon Music Radio, an Internet radio station owned by Bert Gagnon. The show plays music from the late 1960s up until today. - October 25, 2017 - DTR Inc.

Jay Goldberg of DTR Inc. Hosting Rescheduled Concert on Saturday, October 7th

The concert, featuring seven independent artist acts, is a free event taking place in the auditorium at the Mandel Public Library of West Palm Beach at 1:30 PM. - October 06, 2017 - DTR Inc.

WEBTEXT Upgrades Cisco Contact Center with New Facebook Messaging Features & Chatbot Escalation

Voice deflection to Facebook Messenger- deflect voice calls to either Messenger or SMS; AI chatbot escalation - Escalate AI bot chats to live Cisco contact center agents via Messenger or SMS; Voice agents can send Messenger or SMS texts to callers, including, a secure url link, order number or Google map address to callers while still speaking; Messaging for Salesforce in a Cisco Contact Center via Bucher and Suter connector. - October 05, 2017 - WEBTEXT

The Talk Awards Honors Eight-Time Winners for Achieving Outstanding Customer Satisfaction Ratings

Two Illinois-based businesses receive the prestigious Talk Award for earning high customer satisfaction ratings. - September 27, 2017 - The Talk Awards

Viet Pearl Restaurant Wins 2017 Spectrum Award for Customer Satisfaction

Viet Pearl Restaurant receives its first City Beat News Spectrum Award for providing excellent customer service. - September 14, 2017 - City Beat News

DTR Inc's CEO Jay Goldberg Hosting Two Free Music Events in September in West Palm Beach, FL

The events are for music lovers as well as venues and communities looking for local talent for their venues. - September 07, 2017 - DTR Inc.

City Beat News Grants Spectrum Awards to Top-Rated Businesses for Outstanding Customer Service

City Beat News announces the most recent winners of its Spectrum Award, and all the businesses being recognized are consecutive-year honorees. - September 07, 2017 - City Beat News

dJAX DMP Manager, the Launch of an Impeccable Data Management Platform for the Data Driven Market

Launched by dmpmanager.com, dJAX DMP manager is a centralized platform that compiles substantial amount of data about an entity, process it and organize the data in segments. This processed information can be used in myriad ways for countless data and ad serving needs. - August 28, 2017 - dJAX DMP Manager

The Yoga Garden Wins Consecutive Spectrum Awards for Customer Satisfaction

The Yoga Garden receives third straight City Beat News Spectrum Award for providing excellent customer service. - August 18, 2017 - City Beat News

Joseph Mormino D.D.S. Wins Consecutive Spectrum Awards for Customer Satisfaction

Joseph Mormino D.D.S. receives his second straight City Beat News Spectrum Award for providing patients with excellent service. - August 17, 2017 - City Beat News

Fabric Innovations Wins Consecutive Spectrum Awards for Customer Satisfaction

Florida-based fabric company is a leading supplier to the hospitality industry and continues to earn high praise from satisfied clients. - August 11, 2017 - City Beat News

City Beat News and The Stirling Center Maintain A+ Rating from BBB

The Stirling Center and City Beat News award top-notch customer service providers across the country — and reaffirm the importance of the customer experience by earning BBB's highest rating. - July 01, 2017 - City Beat News

WEBTEXT Announces Messaging Integration with Amazon Connect Contact Center

WEBTEXT announced today that it is the first messaging company to successfully integrate SMS, MMS & Facebook Messenger into Amazon Connect contact center. “Integrating messaging with the largest global cloud provider is a very important milestone for 'live' person to person customer... - June 28, 2017 - WEBTEXT

City Beat News Honors 5-Star-Rated Spectrum Award Winners for Outstanding Customer Service

City Beat News announces the most recent winners of its Spectrum Award, and all the businesses being recognized are three-time honorees. - June 28, 2017 - City Beat News

City Beat News Announces Spectrum Award Winners for 2017

City Beat News continues to announce the Spectrum Award-winning companies on its website on a rolling annual basis. - June 27, 2017 - City Beat News

TrueCx Opens New Office, Joins Galvanize Phoenix Campus

Both moves enable company to accelerate growth in the customer experience field. - June 18, 2017 - TrueCx

City Beat News Announces Spectrum Award for Premier Agents in Real Estate

City Beat News launches its new Premier Agent designation for real estate professionals who provide excellent customer service. - June 16, 2017 - City Beat News

QuestionPro Launches Conversational Forms - New A.I. Chat-Bot App for Surveys

Survey and analytics player QuestionPro has entered the chat-bot sphere with the new Conversational Forms app for surveys. - June 14, 2017 - QuestionPro

Nail & Hair Care Spa Wins Consecutive Spectrum Awards for Customer Satisfaction

Nail & Hair Care Spa receives its second straight City Beat News Spectrum Award for providing customers with excellent service. - June 08, 2017 - City Beat News

City Beat News Honors 2017 Spectrum Award Winners for Outstanding Customer Service

City Beat News announces the most recent winners of its Spectrum Award, and all the businesses being recognized are three-time and four-time honorees. - June 07, 2017 - City Beat News

CloudCherry Adds Customer Effort Score to Its VOC Platform; Helps Organizations Track and Improve Service Efficiency

Customer Experience Management platform CloudCherry now enables consumer-facing organizations to track their Customer Effort Score - a widely-used customer loyalty metric. The metric helps organizations enhance service efficiency by enabling them to identify and eliminate areas that cause increased customer effort, and in turn, poor customer experience. - May 30, 2017 - CloudCherry

Recent Headlines Within Customer Service

Recent Headlines
Within Customer Service