Recent Headlines
Within Telephone Call Centers

Stellar Unveils Plans to Expand Philippines Operations

Stellar, a leading call centre and business process outsourcing provider today announced plans to expand its contact centre facility in the Philippines as demand for voice based and back of house processing services continue to grow worldwide. Following 3 years of exceptional growth, Stellar is... - March 02, 2011 - Stellar

QualityTrack International Opens European Offices

With more than 14 languages available for hotel mystery shop calls, the multicultural aspect of Europe is well covered. Quality Track Europe (QTE) offers measurable tracking of the performance of your sales and reservations teams with immediate delivery of call results online. Evaluation criteria can be customized to reflect the unique needs of any management company or brand. QTI will provide a no-cost, no-obligation review of your existing evaluation criteria. - February 26, 2011 - Quality Track Europe - Leading provider of mystery call shopping assessments for the hotel industry

Marketers Gone Wild - CMS Solutions Teams Up with Fat Chimp Studios for Video Marketing Table Talk

Guests Will Learn How to Create & Use Website Video for Lead Generation. - February 23, 2011 - CMS Solutions

Adutante Recording Software Pre-Released to Select Versadial Resellers

Versadial Solutions is eager to launch its new Adutante Centralized Recording System. Versadial continues to pioneer the field of call recording by offering a product with new features, timely technology and a very competitive price point. PC screens, microphones, cameras, radios and telephones can... - February 18, 2011 - Versadial

PacificHub Launches New Brand

Affirms Renewed Commitment to Flexibility, Quality, and Innovation across its BPO Partnerships - February 17, 2011 - PacificHub Corporation

TeleSource Center Plans Expansion

TeleSource Center announced today that their corporate offices will be relocating to a larger space in order to support growth. The new location, only a few miles away from the existing building, is the ideal telemarketing facility that includes deluxe office cubicles, floor to ceiling windows and... - January 29, 2011 - TeleSource Center

ContactBabel Research Finds Complaints About US Contact Centers Have Increased by 40% Since Economic Downturn Began

Research published today by ContactBabel, the contact center industry analysts, reveals that the past 2 years have seen a 40% increase in the number of complaints made about the failures and shortcomings of US contact centers. In real terms, this means a jump from almost 550m negative calls in 2008 to over 770m in 2010. - January 19, 2011 - ContactBabel

Magellan Call Center's Top Inbound Customer Services to Drive Business Growth in 2011

Magellan Solutions is targeting more businesses to outsource their inbound customer support, business answering services and technical support to the Philippines. - January 18, 2011 - Magellan Solutions Outsourcing Inc.

Telax Hosted Call Center Solution Selected by Cancer Care Ontario

Provincial agency now using Telax solution to support Ontario Breast Screening and ColonCancerCheck programs. - January 14, 2011 - Telax Hosted Call Center

CMS Solutions Announces New Table Talk Series

CMS Solutions is proud to announce the kick off of a new sales and marketing symposium, Table Talk: The Great Debate Series. The first event in this monthly series will be held on January 19th, 2011, from 11:30AM-1:00PM. CMS, an operational marketing company specializing in lead generation and... - January 08, 2011 - CMS Solutions

East Coast Virtual Office Opens Offering East Coast Virtual Phone Answering Service

Headquartered in Lake Mary, Florida Office Group LLC offers a higher level of customer service paired with affordable office solutions that cater to both established and start-up businesses in difficult economic times. - January 01, 2011 - East Coast Virtual Office

Call Desk Inc to Provide Virtual Staff to Tax Preparers During the 2011 Tax Season

Call Desk Inc, a leading provider of Virtual Live Receptionist Services to CPA’s and Tax Preparers announced that they have ramped up their staff in readiness for the upcoming tax season. Call Desk, Inc., offers virtual receptionists and virtual assistants to accounting professionals... - December 31, 2010 - Call Desk Inc

CMS Solutions to Launch Sales Associate Training in January 2011

CMS Solutions is launching a sales training program in January 2011 to help prospective candidates learn the CMS sales process with the potential to transition to a permanent position. - December 30, 2010 - CMS Solutions

Lufthansa Global Telesales (GTS) Wins Best Employer Award 2010: Start Your Career in Cape Town

Global Telesales Cape Town - a subsidiary of Lufthansa German Airlines – is a leading service provider for the airline industry. With more than 400 employees, it serves clients such as Lufthansa, Swiss International Airlines, Austrian Airlines and other travel-related industries in five... - December 13, 2010 - GTS Group Cape Town

RapidTtel Adds Telax Hosted Call Center to Its Portfolio of Cutting-Edge SMB Solutions

Interoperability between Rapidtel’s Taqua T7000 the Telax solution successfully completed. - December 02, 2010 - Telax Hosted Call Center

BusinesSuites Expands Its Offerings in the Baltimore-Washington Corridor

New Executive Suites Focus on Traditional Office Users as Well as Coffee Shop Refugees Looking for a Co-Working Community. - December 01, 2010 - BusinesSuites

More Than Simply a Customer and Vendor, GECU and CSI Share Synergy in Their Operating Philosophies

Credit Union Continues to Leverage Call Monitoring to Enhance Contact Center Performance - November 20, 2010 - Coordinated Systems, Inc.

BusinesSuites Executive Appointed President-Elect of Industry Trade Association

At its 23rd annual conference in Coral Gables, Florida, the Office Business Center Association International (OBCAI) announced the appointment of John G. Jordan as president-elect. Jordan will lead the organization as president in 2011-2012. Jordan is president of BusinesSuites, LP, the Austin,... - November 17, 2010 - BusinesSuites

Outsource Marketing Unveils New Look

Top level Virtual Sales Force releases its rebranded website with a new look and logo. - November 13, 2010 - Outsource Marketing Associates, Inc.

Live Answering Network Provides Innovative Sales Solutions for Small Businesses

The Live Answering Network (LAN), a premier provider of affordable feature-enriched answering services, is now offering a unique live receptionist answering service to help boost sales for small businesses by capturing sales leads 24 hours a day, 7 days a week. - October 29, 2010 - Live Answering

Australia’s Message on Hold Specialist Joins Facebook and Twitter

Leading Australian telephone messages on hold company, Media Messages, has entered the cyber-sphere and can now be found on Facebook and Twitter. - October 24, 2010 - Media Messages

Voiance Language Services to Exhibit at Utility Customer Experience Conference

Voiance Language Services will exhibit at EMACS, a customer experience conference focused on the utility industry, October 25-27. - October 20, 2010 - Voiance Language Services

Call Desk Inc Introduces Pay-For-Performance Live Chat

Call Desk Inc, a leading provider of Virtual Office Solutions announced that they will offer Pay-For-Performance Live Chat to a select group of clients, in readiness for the upcoming holiday season. Call Desk, Inc. already offers Live Virtual Receptionists to businesses throughout the U.S. and... - October 13, 2010 - Call Desk Inc

Media Messages Australia Appoints New Creative Director

Australia’s favourite audio advertising company, Media Messages, has appointed a new creative director. - October 09, 2010 - Media Messages

Telax Announces Increased Focus on Bilingual Support for Canadian Market at GTEC 2010

North American Hosted Call Center leader continues to expand its commitment to bilingual content and support with virtual help desk employees based in Montreal, Quebec - October 07, 2010 - Telax Hosted Call Center

Voiance Language Services Awarded Contract with Fortune 150 Utility Company

Voiance Language Services announces that it was selected by a multi-regional Fortune 150 utility company to be its sole provider of outsourced Over-the-Phone Interpretation services. - September 24, 2010 - Voiance Language Services

Akabis, Inc. Partners with Telax Hosted Call Center to Complement Digital Communications Suite from Metaswitch

Akabis enhances product portfolio with cloud-based contact center solution offering multichannel ACD. Akabis, Inc. today announced its partnership with Telax Hosted Call Center, a cloud-based contact center solution provider based in Toronto, Canada. Akabis, Inc., which delivers wholesale voice... - September 24, 2010 - Telax Hosted Call Center

Magellan Solutions Opens 2nd Call Center Facility

Magellan Solutions Outsourcing, Inc., one of the Philippines’ fastest-growing call centers, expands its operations with the opening of a new delivery center in Mandaluyong City. The latest facility will accommodate 285 “capable” seats. - September 22, 2010 - Magellan Solutions Outsourcing Inc.

TRG Customer Solutions Inaugurates New Call Center at Elkins, WV

New site to create up to 250 skilled jobs in Elkins - September 02, 2010 - TRG Customer Solutions

BusinesSuites Acquires Two New Locations in Las Vegas

Acquisition expands the footprint of the executive suite operator in a top-30 metropolitan area. - September 01, 2010 - BusinesSuites

Stellar Appoints CIO to Lead Call Centre Outsourcing Technology Strategy

Stellar, a global expert in Managing Customer Relationships, today announced that Farid Jarrar has been appointed Chief Information Officer of Stellar’s Asia Pacific business. Jarrar will lead and further develop Stellar’s call centre and business process technology strategies. Farid... - September 01, 2010 - Stellar

Silver Networks Revolutionizes Hosted Contact Center Solutions

Bandwidth agnostic, Silver Networks provides a powerful suite of Hosted Call Center services that can be integrated with existing phone systems or used as a stand alone service- without capital expense in equipment, software or maintenance. - August 22, 2010 - Silver Network

Call Desk Inc to Offer Virtual Bookkeeping Services

Call Desk Inc, a leading provider of Virtual Live Receptionists and Back Office Support announced that they have expanded their services to offer virtual full-charge bookkeeping services to small businesses and non-profits from their McLean, VA location. Call Desk, Inc. already offers live virtual... - August 20, 2010 - Call Desk Inc

Pathos Leadership Group’s Leadership Development Expertise Sought by US News Best Hospital

Pathos Leadership Group’s Leadership Development Expertise Sought by US News Best Hospital. - August 18, 2010 - Pathos Leadership Group

Voiance Announces Webinar Focused on Achieving Excellence in Customer Satisfaction

Customer experience expert Jeanne Bliss to share insights on how to help companies become “beloved.” - August 12, 2010 - Voiance Language Services

PCMSI Answering Service Teams Up with CCFA Take Steps Walk

To show its continuing support for the work of the Crohn's & Colitis Foundation of America, Professional Communications Messaging Service, Inc. (PCMSI), a leader in the telephone answering service industry, will be participating again this year in the Take Steps, Be Heard walk at Presque Isle State Park in Erie. - July 24, 2010 - Professional Communications Messaging Service, Inc.

Answering Service Launches New Website to Feature Particular Segment of Services

AnswerFirst Communications, an international telephone answering service and contact center solutions company, launched a new website to market their answering services. - July 18, 2010 - AnswerFirst

Stellar Global Announce the Appointment of New CEOs

Jeff Jensen, representing the majority shareholder of Stellar Global, today announced that John Hollingsworth, CEO of Stellar Asia Pacific had been appointed Stellar Global CEO, effective 1 July 2010. The appointment follows the retirement of Steve Morphett CEO and Chairman of the privately held... - June 30, 2010 - Stellar

Voiance Announces Renewal of ISO 9001:2008 Certification

Voiance demonstrates ongoing commitment to excellence in the delivery of Over-the-Phone Interpretation - June 30, 2010 - Voiance Language Services

Answering Service Uses Twitter to Interact with Clients

AnswerFirst Communications, an international telephone answering service and contact center solutions company, utilizes a Twitter account to interact with customers. - June 30, 2010 - AnswerFirst

Answering Service Uses YouTube Channel to Provide Tutorials for Client Web Interface

AnswerFirst Communications launches a YouTube channel to feature video tutorials for their client web interface, Client Web Access. - June 13, 2010 - AnswerFirst

BPOVIA Won IAOP Rising Star Award Again in 2010

The leading virtual assistant and remote workforce service provider BPOVIA today announced that it had been listed by the International Association of Outsourcing Professionals (IAOP) on Global Outsourcing 100 sub-lists as one of the Best Ten Rising Stars in the areas of company growth, company recognition, customer reference, executive leadership, revenue growth, employee growth, industry focus and region served. - May 30, 2010 - BPOVIA Virtual Assistant Service

Recent Headlines Within Telephone Call Centers

Recent Headlines
Within Telephone Call Centers