Recent Headlines
Within Telephone Call Centers
DOW Networks Announces Addition of Carrier Relations Department
As part of the greater effort to organically grow its business, DOW Networks announced today it has added a dedicated carrier relations department. The new department is part of an initiative to further increase the call quality and service areas DOW provides to its customers and to grow... - April 24, 2012 - AVOXI
Voiance to Exhibit at Annual Call Center Exhibition
Voiance Language Services will exhibit at the 2012 Annual Call Center Exhibition (ACCE), an engaging and informative gathering of professionals in the contact center industry from across the globe. - April 24, 2012 - Voiance Language Services
Stellar Appoints Chief Strategy Officer for Global Business
Stellar, today announced that Greg Woolstencroft has been appointed Chief Strategy Officer of Stellar’s global business. - April 19, 2012 - Stellar
Fidelus Technologies Launches Fidelus Console Operator Version 2.0, the Latest Version of Its Cisco Attendant Console Replacement
Fidelus Technologies, LLC, a leading provider of Unified Communications Software solutions, announced today the launch of Fidelus Console Operator version 2.0, an easy-to-use replacement to Cisco Attendant Console. - April 07, 2012 - Fidelus Technologies
Fidelus Technologies Launches Fidelus Global Directory: the Quick Way to Contact Colleagues
Fidelus Technologies, LLC, a leading provider of Unified Communications Software solutions, announced today the launch of Fidelus Global Directory, the quick way to search for, locate, and contact colleagues within your company. It is intended to be a user-friendly replacement to the out-of-the-box... - April 04, 2012 - Fidelus Technologies
Fidelus Technologies at Enterprise Connect 2012
Fidelus Technologies, LLC, a leading provider of Unified Communications & Collaboration (UCC) solutions, has just wrapped up a successful showing at Enterprise Connect. Enterprise Connect was hosted by UBM Tech Web at the Gaylord Palms Resort and Convention Center in Orlando, Florida from March... - April 01, 2012 - Fidelus Technologies
Upstream Works Releases Contact Center Agent Desktop Version 3.0
New Features Continue to Improve Contact Center Agent Productivity - March 08, 2012 - Upstream Works Software Ltd
Fidelus Technologies Wins 2011 Unified Communications Excellence Award
Fidelus Technologies, LLC, (Fidelus) a leading provider of Unified Communications & Collaboration Solutions announced today that they have earned the 2011 Unified Communications Excellence Award from Unified Communications magazine, a publication of Technology Marketing Corporation (TMC). The... - March 03, 2012 - Fidelus Technologies
CarChat24 Announces Jeff Sterns as Vice President of Sales and Business Development
ChatLead.com, Inc/CarChat24, a leader in 24/7 Staffed Auto Dealer Chat Support, and Dealer Chat Software as a Service, announced today the appointment of Jeff Sterns as Vice President of Sales and Business Development. Sterns joins the team in a leadership role and will focus on the continued... - March 03, 2012 - ChatLead.com, Inc/CarChat24
Announcement: Updated Reseller Portal Launched for Managed Services Providers
An update to the existing Reseller Portal from Cloud Services Depot gives IT Services Organizations flat-rate pricing for Help Desk, NOC Services and Cloud Applications. Cloud Services Depot, a Master IT Services Organization, has announced the release of its next generation Reseller Portal. This... - March 03, 2012 - Cloud Services Depot
Fidelus Technologies Achieves Advanced Video ATP Certification from Cisco Systems
Fidelus Technologies, LLC, a leading provider of Unified Communications & Collaboration Solutions announced today that they have achieved certification as an Authorized Technology Partner, offering Advanced TelePresence Video solutions from Cisco Systems, Inc. TelePresence video solutions allow... - February 29, 2012 - Fidelus Technologies
Voiance Chosen as U.S. Department of Education Telephonic Interpretation Provider
The Department of Education will now have access to Voiance’s phone interpretation services, available on-demand, 24/7, in over 170 languages. - February 29, 2012 - Voiance Language Services
OLC Global Announces Chuck Keathley as Vice President of Sales
OLC Global has announced that Chuck Keathley, formerly an Account Executive for Avtex, Inc. has joined the OLC Global sales team. Chuck will serve in the capacity of Vice President of Sales for the company. Over the past ten years he has worked for SITEL in Omaha NE as a Vice President of Business... - February 17, 2012 - OLC Global
DOW Networks Announces Building of New Data Center
DOW Networks announced today that it will be designing and building a new data center to provide increased disaster recovery and redundancy for its call center services and international toll free numbers (ITFS) clients. - February 07, 2012 - AVOXI
CallPro CRM Launches Global Partner Program
Includes launch of Call-Centric CRM into US Market. Qualified VARs, Resellers and Consultants Can Receive $3,900 in software licenses for free. - February 04, 2012 - Call Pro CRM LLC
OLC Global Announces the Amazing Commitment of Bringing 200 Jobs Back to the US, and to Wichita, Kansas with the "Jobs4america" Program
A certified woman owned business commits to bringing 200 jobs back to the United States. These jobs will help strengthen the local economy in Wichita, Kansas. - January 18, 2012 - OLC Global
Miratel Solutions Successfully Renews PCI Compliance Certification SAQ D – Service Provider
Miratel Solutions, a Toronto contact centre and letter shop mail house specializing in professional fundraising services, proudly announce that it has successfully complied with the PCI DSS standard receiving SAQ D – Service Provider certification. - January 14, 2012 - Miratel Solutions
Fidelus Launches Unified Communications Software Community on TMCnet
Fidelus Technologies, LLC (Fidelus) and Technology Marketing Corporation announced today that the Unified Communications Software - Global Online Community, sponsored by Fidelus has been launched as the newest addition to the TMCnet Online Community program. - January 12, 2012 - Fidelus Technologies
Small Company - Huge Heart: A Midwest Call Center, OLC Global Shows Their Heart and Has a Great Announcement
A woman owned U.S. based call center located in the Midwest, shows how much heart they have with a touching gesture during the holidays. President Peggy O'Connor makes a very important announcement, committing to creating 200 jobs in Wichita, Kansas. - December 24, 2011 - OLC Global
DOW Networks Experiences 320% Growth in Second Half of 2011
DOW Networks celebrated its 10th year anniversary in 2011 but the party really kicked into high gear in Q3 and Q4. Since May, the company has seen a 320% increase in managed numbers. DOW offers Call Center VoIP Solutions, Hosted PBX, International Toll Free Numbers and other telephony services to businesses around the globe. - December 21, 2011 - AVOXI
CallPro CRM Announces Launch of It’s SaaS Call-Centric CRM System in the U.S. Market
With CallPro CRM’s expansion into the U.S. market, U.S. businesses can now reap the benefits of the SaaS-based software’s call-centric features and smart e-marketing capabilities that will allow organizations to increase call and sales activity in ways never before seen by any other CRM on the market. - December 16, 2011 - Call Pro CRM LLC
ASD Offers “Smart Text” Feature for Web-Savvy Funeral Professionals
ASD – Answering Service for Directors, realizes that their clients must remain connected to the families they serve 24/7. Mobile solutions such as a Smart Text option for directors who regularly use Smart Phones were created to provide more freedom to directors who regularly conduct their business on the go. - December 10, 2011 - ASD - Answering Service for Directors
Gulf InfoNet Launches Call Center Services in Saudi Arabia
Gulf InfoNet – a Makkah, Saudi Arabia-based provider of online marketing solutions for SMBs. - December 07, 2011 - Gulf InfoNet Est.
NRG Global Solutions Triumphs at Australia’s 2011 Queensland Business Review Awards
Besting hundreds of companies, the 2011 Queensland Top 400 Business Awards officially honored NRG Global Solutions as a winner in the Rising Star category last November 25, 2011 in Brisbane, Australia. - December 04, 2011 - NRG Global Solutions
Magellan Solutions Reports Big Demand for Call Center Order Taking and Live Chat Services During Holidays
Philippine-based call center says that customer support helps online retailers handle early morning and after-office sales orders even during the holiday season. - November 25, 2011 - Magellan Solutions Outsourcing Inc.
Fidelus Technologies Re-Launches Fidelus Console Operator, a Replacement for Cisco Attendant Console
Fidelus Technologies, LLC, a leading provider of Unified Communications and Collaboration solutions, announced today the re-launch of Fidelus Console Operator, an easy-to-use replacement to Cisco Attendant Console. Fidelus Console Operator is a desktop application allowing end-users to handle... - November 03, 2011 - Fidelus Technologies
Orlando Office Center Expands, Opening in Downtown Orlando
Orlando Office Center offers a higher level of customer service paired with affordable office solutions that cater to both established and start-up businesses in tough economic times. - October 28, 2011 - Orlando Office Center
LiveLOOK Announces Integration with Interactive Intelligence Customer Interaction Center
LiveLOOK, Inc. announced today a new integration with Interactive Intelligence. LiveLOOK’s co browse technology is now embedded within Interactive Intelligence’s Customer Interaction Center (CIC) chat and call functionalities, allowing user agents to easily co browse with customers,... - October 26, 2011 - LiveLOOK
LiveLOOK and Conversive Announce Co Browse and Chat Integration
LiveLOOK, Inc. and Conversive announced today that they have strategically partnered to integrate co browse technology with Conversive’s cutting edge customer care solutions. Conversive has built co browse functionality into its chat solution, enabling support agents to push a co browse... - October 26, 2011 - LiveLOOK
Fidelus Technologies Achieves Cisco TelePresence Video Certification
Fidelus Technologies, LLC, a leading provider of Unified Communications & Collaboration Solutions announced today that they have achieved certification as an Authorized Technology Partner offering TelePresence Video solutions from Cisco Systems, Inc. Fidelus’ expertise in TelePresence... - October 26, 2011 - Fidelus Technologies
Stellar Appoints CEO to Lead New Europe Organisation
Stellar, a leading global call centre and business process outsourcing provider today announced that Michael Lumsden has been appointed Chief Executive Officer (Europe) for Stellar effective January 2012. “The new Stellar organisation in Europe will build on the success of Stellar in the UK... - October 21, 2011 - Stellar
AnswerFirst Answering Service Attends Child Abuse Council Benefit
AnswerFirst Communications Business Development Coordinator attended the Child Abuse Council 9th Annual Champions for Children Breakfast. - October 14, 2011 - AnswerFirst
LiveLOOK Announces Fall 2011 Release of Its Industry Leading Co Browse Technology
LiveLOOK's Fall Co Browse Release includes customer and agent interface improvements and faster connection times. - October 11, 2011 - LiveLOOK
Jackson Hole Central Reservations Launches New Website
New Site Provides Improved Navigation, Enhanced Design, Detailed Business Listings, Hotel & Accommodations Booking, and Content About Skiing, Events and other Things to do in Jackson Hole. - October 07, 2011 - Tempest Interactive Media
Fidelus Achieves Microsoft Unified Communications Gold Competency
Fidelus Technologies, a leading provider of Unified Communications (UC), Collaboration and Software solutions, announced today that they have achieved Microsoft Unified Communications Gold Competency, specializing in Lync and Exchange solutions. With successful completion of the Microsoft Unified... - September 29, 2011 - Fidelus Technologies
AnswerFirst Answering Service Attends the Florida Bar Midyear Meeting
AnswerFirst Communications, an international telephone answering & messaging service, plans to attend the Florida Bar Midyear Meeting. - September 17, 2011 - AnswerFirst
CUnet Adds Three Schools to Expanding Inquiry Management Division
National College, Northwestern College and Wright College select CUnet to help create, oversee and manage marketing and recruitment programs. - September 13, 2011 - CUnet
Upstream Works Receives TMC Labs Customer Interaction Solutions 2011 Innovation Award
Business Interaction Manager Honored for Outstanding Innovation - September 10, 2011 - Upstream Works Software Ltd
AnswerFirst Answering Service Attends STCOC Formal Networking Event
AnswerFirst Communications, an international telephone answering & messaging service, attended the South Tampa Chamber of Commerce Formal Networking Event. - September 10, 2011 - AnswerFirst
Prosodie Interactive Becomes Advantone
Advantone, formerly known as Prosodie Interactive, continues to provide the same top level customer solutions that you have come to trust. - September 10, 2011 - Advantone
BusinesSuites Expands Its Offerings in Austin, Texas
New Executive Suite Focuses on Traditional Office Users as Well as Coffee Shop Refugees Looking for a Co-working Community. BusinesSuites, the nationwide operator of executive office suites, will be opening a new center at the Hill Country Galleria on September 26th, 2011. This will be... - September 07, 2011 - BusinesSuites
AnswerFirst Answering Service Attends Internet Technology Summit 2011
AnswerFirst Communications, an international telephone answering & messaging service, attended the Internet Technology Summit in Tampa, FL. - September 03, 2011 - AnswerFirst
Office Technology Center is Awarded as an Allworx A.P.E.X. Partner of Excellence
Office Technology Center has been awarded Allworx's APEX Partner of Excellence Award for 2011. Of the more than 1000 Allworx Partners throughout the entire US, the APEX Partner of Excellence Award signifies the top 100 partners who have performed the highest level of customer support and... - August 30, 2011 - Office Technology Center
AnswerFirst Answering Service Management Team Attends UNATION Press Party
AnswerFirst Communications, an international telephone answering service, announced that their management team attended UNATION’s Press Party in Tampa, FL. - August 26, 2011 - AnswerFirst
CMS Solutions Offers Power Learning Classes to Help Businesses Educate Themselves in the Unique Techniques of Operational Marketing
CMS Solutions now offers Power Learning Classes that aim to empower St. Louis businesspeople with the skills to implement Operational Marketing Strategies. - August 24, 2011 - CMS Solutions
TRG Customer Solution is Hiring
Company Plans to Hire an Additional 200 Entry-Level Employees at Its Pittsburgh Site - August 21, 2011 - TRG Customer Solutions
AnswerFirst’s Business Development Coordinator Accepted Into National Association of Professional Women
AnswerFirst Communications, an international telephone answering service, announced that their Business Development Coordinator has been accepted into the National Association of Professional Women. - August 19, 2011 - AnswerFirst
Fidelus Technologies Achieves Cisco Channel Customer Satisfaction Excellence
Fidelus Technologies, LLC, a leading provider of Unified Communications and Collaboration solutions, announced today that they achieved “Channel Customer Satisfaction Excellence” status from Cisco Systems, Inc. Customer Satisfaction Excellence is the highest distinction a partner can... - August 17, 2011 - Fidelus Technologies
MyBlueDish Partners with YouTube for Video Contest
MyBlueDish is Partnering with YouTube to Host a Video Contest in Search of the Best WildBlue Satellite Internet Commercial. Winner Gets Cash Prize. - August 17, 2011 - MyBlueDish
Fidelus Announces Managed Services for BlackBerry Mobile Voice System 5
Fidelus Technologies, LLC, a leading provider of Unified Communications solutions, announced today that they are offering BlackBerry® Mobile Voice System 5 with voice over Wi-Fi® calling (BlackBerry MVS 5) as a solution to deliver true integration between the enterprise phone system and... - August 17, 2011 - Fidelus Technologies