Recent Headlines
Within Customer Service
AnswerFirst Answering Service Attends the Tampa Bay Business Journal Nonprofit of the Year Awards
AnswerFirst Communications attends the Tampa Bay Business Journal 2011 Nonprofit of the Year Awards Luncheon at the Embassy Suites in Tampa. - June 24, 2011 - AnswerFirst
IN THE VIRTUAL CITY INC Reviewed "Chance Of A Lifetime" Single by Stanley Jeter
Stanley Jeter is back in the Music Industry and focusing on his new CD "Chance Of A Lifetime." - June 23, 2011 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES
Talk of the Town Award Winners Now Featured on Customer Care News Website
Customer Care News, a national magazine devoted to promoting ways to improve customer satisfaction, will now feature selected Talk of the Town Customer Satisfaction Award winners on its website. - June 21, 2011 - Celebration Media U.S.
Magnetic Consulting Group Raises Money for Operation Smile
Magnetic Consulting Group participates in charity poker night to raise money for Operation Smile. - June 21, 2011 - Magnetic Consulting Group
AnswerFirst Answering Service Attends the AUSA Suncoast Chapter’s Purple Heart Ceremony
AnswerFirst Communications attended the AUSA Suncoast Chapter’s Purple Heart and Cake Cutting Ceremony in celebration of the US Army’s 236th Birthday at the V.A. Hospital in Tampa, FL. - June 17, 2011 - AnswerFirst
eGain Announces Interactive Sales and Marketing Solution for B2C Websites
eGain® Interactive Sales Suite™ features comprehensive capabilities to woo, wow, and win™ customers across web, social, and mobile channels - June 16, 2011 - eGain Corporation
The Realise Group Launches "The App That Pays"
The Realise Group launches Field Agent Australia, “The App that pays,” a data collection iPhone Application that is set to revolutionise both the traditional Field Marketing Industry and all sectors that need data or use data. - June 14, 2011 - Babybuds
Measuring Customer Service: CMUS Talk of the Town Awards Set New Standards
Talk of the Town News' publishers and editors discuss the process of rating and acknowledging those businesses and professionals who are providing excellent customer service. - June 14, 2011 - Celebration Media U.S.
Celebration Media U.S. and Talk of the Town News Announce Latest Recipients of the CMUS Talk of the Town Customer Satisfaction Award
The latest businesses and professionals to win the prestigious CMUS Talk of the Town Award for providing excellence in customer satisfaction are announced. - June 14, 2011 - Celebration Media U.S.
Federico’s Supper Club Earns a Second Straight CMUS Talk of the Town Customer Satisfaction Award
Vancouver-based supper club earns several recent distinctions, including a second consecutive CMUS Talk of the Town Customer Satisfaction Award. - June 14, 2011 - Celebration Media U.S.
AnswerFirst Answering Service Attends the Child Abuse Council Father's Resource and Networking Center (FRANC) Annual Father's Day Event
AnswerFirst Communications, an international live telephone answering service and call center solutions provider, announced this week that their Business Development Coordinator will be volunteering at the Child Abuse Council’s Father’s Resource and Networking Center (FRANC) Annual Father’s Day Event. - June 10, 2011 - AnswerFirst
Capita's Reforming Social Housing Tenure and Allocations Conference Announced for This October
Reforming Social Housing Tenure and Allocations Thursday 6th October 2011 – Central London The Localism Bill signals a period of rapid reform within the social housing sector. Landlords will be given greater control and flexibility over how they allocate housing and the type of tenancies... - June 10, 2011 - Capita Conferences
DTR Inc. CEO, Jay Goldberg, Teaching New Course, Beatles: Six Degrees of Separation in Jupiter, FL
This fun course combines educational information about the Beatles and bands six levels down their family tree with concert footage, scenes in movies and television centered on the bands, historical footage and much more during the course. - June 08, 2011 - DTR Inc.
Talk of the Town Customer Satisfaction Awards Get Boost from Customers
Celebration Media U.S. and Talk of the Town News, sponsors of the CMUS Talk of the Town Customer Satisfaction Awards that honor companies who excel in providing excellent customer satisfaction, receive feedback from customers who are proud of their award-winning status. - June 08, 2011 - Celebration Media U.S.
Capita Announce Details of Their 3rd National Tackling Gangs and Serious Youth Violence Conference
Tackling Gangs and Serious Youth Violence Friday 30th September 2011 – Central London Chair: Nick Mason, Chair, Growing Against Gangs Foundation and Member, Metropolitan Police Service Children and Young People Strategy Board Supported by: St Giles Trust, Nottinghamshire Police,... - June 08, 2011 - Capita Conferences
Miratel Solutions Completes Phase One of Business Expansion Plans and Bolsters CSR Business Mandates
Miratel Solutions, an inbound and outbound call centre, eBusiness and letter shop mail house specializing in professional fundraising services are proud to be building on the capacity, infrastructure and green initiatives at its Toronto headquarters. - June 08, 2011 - Miratel Solutions
Millennium Park Orthodontics Earns Second Consecutive CMUS Talk of the Town Customer Satisfaction Award with a 5-star Rating
Chicago, Ill.-based orthodontist practice receives the prestigious CMUS Talk of the Town Customer Satisfaction Award for the second straight year with a 5-star rating. - June 08, 2011 - Celebration Media U.S.
AnswerFirst Answering Service Attends Tampa Mayor’s Reception
AnswerFirst Communications, an international telephone answering service, announced this week that they attended the American Institute of Architects Tampa Mayor’s Reception. - June 03, 2011 - AnswerFirst
Capita’s National School Inspections Conference Announced
Thursday 29th September 2011 in Central London Capita’s established School Inspections conference coincides with the implementation of the new, streamlined inspections framework. From September 2011 schools will be judged on four core aspects: pupil achievement, leadership and management,... - June 03, 2011 - Capita Conferences
AnswerFirst Answering Service Attends Armed Forces Appreciation Night
AnswerFirst Communications, an international telephone answering service, announced this week that they attended Armed Forces Appreciation Night at Memorial Hospital in Tampa, FL. - May 27, 2011 - AnswerFirst
Digital Customer Experience at Center of Smarter Customer Experiences
MCorp Interviewed for Recently Released Research Report, “Why You Need A Digital Customer Experience Strategy.” - May 26, 2011 - MCorp Consulting
AnswerFirst Answering Service Joins South Tampa Chamber of Commerce
AnswerFirst Communications, an international telephone answering service, announced this week that they’ve joined the South Tampa Chamber of Commerce. - May 20, 2011 - AnswerFirst
Capita's Child Protection in Scotland Conference Announced
Capita's Child Protection in Scotland Conference focuses on the implementation of the new national child protection guidance which will promote and strengthen the whole-area working to protect vulnerable children. - May 19, 2011 - Capita Conferences
Capita Announce Details of Their 11th National Preventing Deaths in Police Care Conference
The conference addresses the key challenges facing those responsible for ensuring the safety of detainees held in police custody and maintaining high standards of supervision and care. - May 18, 2011 - Capita Conferences
Magellan Call Center Offers Hospitality Sector Affordable Reservation Call Center Services
Magellan Solutions offers flat price packages for bookings and accommodations call center services to provide top yet reasonably priced inbound customer support. - May 16, 2011 - Magellan Solutions Outsourcing Inc.
AnswerFirst Answering Service Attends Monster Mixer Networking Event
AnswerFirst Communications, an international telephone answering service, attends Monster Mixers business networking event in Tampa, FL. - May 13, 2011 - AnswerFirst
“Smart Customers, Stupid Companies” Topic of MCorp Presentation at Visual Media 011
MCorp President Michael Hinshaw to speak at the Visual Media Association’s annual conference. - May 12, 2011 - MCorp Consulting
Capita's Integrated Offender ManagementConference is Announced
The event provides a vital opportunity to engage with key policymakers on the Government’s next steps for improving the rehabilitation of offenders through a multi-agency approach. - May 12, 2011 - Capita Conferences
Miratel Solutions to Sponsor Association of Fundraising Professionals (AFP) Toronto Fundraising Day 2011
Miratel Solutions, a Toronto based call centre, eBusiness and letter shop mail house specializing in professional fundraising services, are pleased to announce their sponsorship of AFP Greater Toronto Chapter’s Fundraising Day taking place Thursday June 2, 2011. Miratel Solutions are a... - May 12, 2011 - Miratel Solutions
Capita Announces It's National Local Government Performance & Accountability Conference
This national conference addresses the changing strategic direction of inspections, scrutiny and engagement across the sector and the impact on local services. - May 11, 2011 - Capita Conferences
Capita Announce Details of Their Transforming the Adult Social Care Workforce Conference
The unifying focus for Capita’s Transforming the Adult Social Care Workforce Conference is useful approaches to shaping and empowering frontline care that organisations can successfully replicate. - May 11, 2011 - Capita Conferences
Capita's Improving Older People's Services Conference Announced for This September
Improving older people's services is becoming an inescapable priority for government and society, Capita's Improving Older People's Services Conference will examine all the fresh and defining issues shaping local provision. - May 11, 2011 - Capita Conferences
Capita Announce Details of Their National Conference Youth Justice: What Next?
Youth Justice Conference: What Next? Tuesday 28th June 2011 – Central London Chair: Lorna Hadley, Chair, Association of Youth Offending Team Managers and Youth Offending Team Manager, London Borough of Newham Capita’s National Conference Youth Justice: What’s Next? is timed... - May 07, 2011 - Capita Conferences
AnswerFirst Answering Service Sponsors AIA Cinco De Mayo Golf Tournament
AnswerFirst Communications, an international telephone answering service, provided corporate sponsorship for the first annual AIA Tampa Bay Cinco De Mayo Golf Tournament. - May 06, 2011 - AnswerFirst
Capita Announces It's Driving Forward Shared Services Conference
Realising Efficiencies through Collaborative Working. - May 05, 2011 - Capita Conferences
eGain Inducted Into KMWorld’s 2011 “Hall of Fame”
Knowledge management pioneer is recognized for trendsetting innovations. - May 05, 2011 - eGain Corporation
Miratel Solutions Expands CSR Business Strategies with Launch of Fully Accessible Website
Miratel Solutions implements Disability Community Involvement strategy through a partnership with eSSENTIAL Accessibility™. This new venture is part of Miratel’s latest step in proving its commitment to the disability community by helping individuals who have difficulty typing, moving a mouse, or reading a webpage gain online access with ease. - April 29, 2011 - Miratel Solutions
AnswerFirst’s Business Development Coordinator Volunteers for Tampa May Classic 5K
AnswerFirst Communications Business Development Coordinator volunteers for Tampa May Classic 5K Run in support of the Child Abuse Council. - April 29, 2011 - AnswerFirst
Details of Capita's School Admissions Conference Announced
Capita's National School Admissions Conference comes as the consultation on the School Admissions and the School Admission Appeals Code draws to a close. Hear the latest from the Department of Education, learn best practice and gain expert advice on how to overcome the challenges of coordinating an equitable admissions arrangement. - April 28, 2011 - Capita Conferences
Business Book from Houston-Based Keynote Speaker Garrison Wynn Makes Amazon Best-Seller List
The Real Truth About Success: What the Top 1% Do Differently, Why They Won’t Tell You, and How You Can Do It Anyway! grabs the No. 15 spot on Amazon’s list of Kindle best sellers in Organizational Behavior; hardcover remains a best seller among Workplace Behavior titles. - April 27, 2011 - Wynn Solutions
Capita Announce Their Early Intervention for Families At-Risk Conference This September
Capita Conference reflects the latest developments in policy for vulnerable families. - April 23, 2011 - Capita Conferences
Capita's Tackling Anti-Social Behaviour Conference Announced for This July
Capita’s National Anti-Social Behaviour Conference brings together stakeholders to discuss key policy changes and practical experiences to improve the way anti-social behaviour (ASB) is tackled. - April 22, 2011 - Capita Conferences
AnswerFirst Answering Service Joins VIVO to Support the Florida Orchestra
AnswerFirst Communications, a live telephone answering service, joins VIVO, Vitally Involved Volunteers for the Florida Orchestra. - April 22, 2011 - AnswerFirst
Capita Announces Its Sheltered Housing Conference
Capita’s 8th National Sheltered Housing Conference provides delegates with the vital skills and guidance to respond to cuts in funding, to develop tailored services for tenants and to put the Big Society agenda into action. - April 22, 2011 - Capita Conferences
Capita's Tackling Hate Crime: Protection, Prevention and Prosecution Conference Announced
Capita’s National Tackling Hate Crime Conference will address the challenges faced in safeguarding against hate motivated violence and gives the chance to hear examples of successful initiatives designed to raise awareness and foster long-term prevention of hate incidences. - April 22, 2011 - Capita Conferences
PacRim Digital Media, Brings Self Service Interaction Technology to Branson, MO Transforming the Hospitality and Tourisum Industry
PacRim Digital Media, Inc is an Digital Media Communications Company specializing in interactive digital signage, kiosk mobile applications, including specialized print media tourist publications, integrated computer systems, advanced web and user interface technology. The company announced recently it has established its U.S Central Division Headquarters in Branson Missouri as the company has expanded its services from Hawaii and Denver, Colorado. - April 21, 2011 - PacRim Digital Media, Inc
Magellan Solutions Introduces Fixed Monthly Fees for Telephone Answering Services
Philippines-based Magellan Solutions Outsourcing Inc. is offering fixed monthly plans for small businesses that are looking for top telephone answering services. They can choose from the company's flexible packages based on their requirements. - April 21, 2011 - Magellan Solutions Outsourcing Inc.
Capita Announces Its Big Society: One Year On Conference
Capita's Big Society Conference will identify the evolving principles underpinning the Big Society, plus how best to translate delivery with citizens and the third sector to retain and enrich crucial frontline services in your area. - April 21, 2011 - Capita Conferences
Capita's Academies Conference Announced for This October
Capita's Academies Conference focuses on the experience of transition, how to yield the best results for pupils and the changing role of local authorities in the future. - April 21, 2011 - Capita Conferences
Prometric, Inc. Leverages eGain in the Cloud for Superior Online Customer Service
Global testing service uses Cloud edition of eGain for multilingual email and chat customer service with unique, pay-as-you-go investment model - April 15, 2011 - eGain Corporation