Recent Headlines
Within Customer Service
Bullfrog Solutions Merges with Technology Advisors, Inc. to Extend National CRM Presence
It was announced today that Bullfrog Solutions, a Southern California-based Customer Relationship Management (CRM) Solutions provider, has merged with Chicago-based Technology Advisors, Inc. The new entity will be called Technology Advisors, Inc. The merger brings together two experienced CRM... - July 14, 2010 - Technology Advisors, Inc.
Quality IP Earns Certified Partner Status in Microsoft Partner Program
As a Certified Partner, Quality IP has demonstrated expertise with Microsoft technologies and proven ability to meet customer needs. Additionally, Certified Partners are able to offer a distinguished benefits and reliability backed by Microsoft. - July 09, 2010 - Quality IP
Capita Conferences Preventing Violent Extremism Conference Announced for This October
Bringing together thought leaders with practical experience of the Preventing Violent Extremism (PVE) programme, this conference will evaluate the new Government's challenge of reconciling Prevent with the promotion of civil liberties and examines the rise of political extremism and measures being introduced to tackle far-right extremism. - July 09, 2010 - Capita Conferences
Details of Capita Conferences Emergency Planning for Severe Weather Conference This October
The National Risk Register (NRR) identifies severe weather as posing a significant hazard for the UK, incorporating the potential impacts of storms and gales, low temperatures and heavy snow, droughts and floods. Capita's Emergency Planning for Severe Weather Conference equips delegates with the skills and capacity to support local communities to prepare an effective emergency response to extreme weather events and the impacts of climate change. - July 09, 2010 - Capita Conferences
Capita Conferences Announce Details of Their National Personalisation in Health and Social Care Conference
Capita’s Personalisation in Health and Social Care Conference demonstrates how health services and local authorities can bring together the strategic and practical aspects of integrating services to deliver the Coalition Government’s agenda on personalisation. - July 09, 2010 - Capita Conferences
Answering Service Uses Twitter to Interact with Clients
AnswerFirst Communications, an international telephone answering service and contact center solutions company, utilizes a Twitter account to interact with customers. - June 30, 2010 - AnswerFirst
Pepper Virtual Assistant Gets Dad More Time Off with Father’s Day Special
It's time to work smarter, not harder. Discounted service packages from Pepper on Father's Day. - June 21, 2010 - Pepper Virtual Assistants
Capita Announce Details of Their Upcoming Tackling Child Abuse Conference
Capita’s Tackling Child Abuse Conference is tailored to address the needs of those working in, and with, criminal justice agencies to ensure the safety and protection of all children. - June 19, 2010 - Capita Conferences
Capita Announce Their Improving Children's Services in Scotland Conference This September
Given the recent change in Government, Capita’s 2nd National Improving Children’s Services in Scotland Conference comes at a crucial time and provides the opportunity to address the new priorities and challenges ahead. - June 19, 2010 - Capita Conferences
Capita Conferences Announce Details of Their 10th National Preventing Deaths in Police Care Conference
Capita’s 10th National Preventing Deaths in Police Care Conference, in London on the 27th Sept 2010, is timed to follow the recent publication of Expectations, the detailed inspection criteria for assessing the treatment and conditions for detainees in police custody. - June 19, 2010 - Capita Conferences
Makewell Helps Nigerian Family Find a Facility to Perform Rare Separation Surgery for Conjoined Twins
Makewell Meditour Ltd., a pioneer in India’s medical tourism industry lived up to its tagline - “Connecting you to good health” when it successfully organised the surgery that gave a new life to eight month old, co-joined Nigerian twins. The eight-month-old twins shared a common... - June 18, 2010 - Makewell Meditour Ltd
Capita Conferences Announces Details of Their Annual Children Leaving Care Conference
Capita’s 3rd National Leaving Care Conference will look at effective advice and support for young care leavers around finance, health, accommodation, education, training and employment. - June 18, 2010 - Capita Conferences
Answering Service Uses YouTube Channel to Provide Tutorials for Client Web Interface
AnswerFirst Communications launches a YouTube channel to feature video tutorials for their client web interface, Client Web Access. - June 13, 2010 - AnswerFirst
ConsumerBell Puts Power Back in the Hands of Consumers and Aims to Hold Corporations Accountable
With almost-daily product recalls, ConsumerBell puts the power back in the hands of consumers - and begins to hold corporations accountable. ConsumerBell is the first consumer complaint website to assist with resolutions. It aims to speed up the process of consumer resolution through the creation of a collective consumer power via an automated platform currently in development. - June 13, 2010 - ConsumerBell
BPOVIA Won IAOP Rising Star Award Again in 2010
The leading virtual assistant and remote workforce service provider BPOVIA today announced that it had been listed by the International Association of Outsourcing Professionals (IAOP) on Global Outsourcing 100 sub-lists as one of the Best Ten Rising Stars in the areas of company growth, company recognition, customer reference, executive leadership, revenue growth, employee growth, industry focus and region served. - May 30, 2010 - BPOVIA Virtual Assistant Service
Answering Service Celebrates 12 Years of Providing Contact Center Solutions
AnswerFirst Communications celebrates 12 years of providing answering services and call center solutions to clients throughout the world. - May 29, 2010 - AnswerFirst
Order Taking for Small Business: Magellan Solutions Goes Global with Service
Philippines-based call center positions its order taking services to small and medium businesses around the world. - May 26, 2010 - Magellan Solutions Outsourcing Inc.
Virtual City Radio by IN THE VIRTUAL CITY INC is Now Listed on iTunes
Virtual City Radio and Virtual City News works hard to make sure Music Artists get the maximum exposure. - May 25, 2010 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES
Speech Agents Offer New Revenue Streams for Telcos
Emerging Technologies introduce at MECOM 2010 new revenue models with their range of Telco-specific speech enabled applications. - May 20, 2010 - Emerging Technologies
Speech Agents Increase Telco Operational Productivity by Over 50%
Telcos reap multiple benefits of employing speech recognition agents - May 20, 2010 - Emerging Technologies
JobsInClerical.com Announces Recruitment Services for Telecommute Professionals
JobsInClerical (JIC – jobsinclerical.com) is quickly becoming a household name for job seekers. Increased membership on their website has resulted in moving forward to the next phase of our business plan. JobsInClerical has just launched its direct placement recruitment specializing in... - May 19, 2010 - Jobs In Clerical
Blackbird User Console Extends Sage KnowledgeSync
Personalized "Alert Command Center" lets users respond to alerts - May 17, 2010 - Technology Advisors, Inc.
Announcing North America's First Broadcast and Online Ad Distribution Service
Aviso Communications and Forbes Broadcast Services are offering their combined expertise to offer Advertisers and Agencies broadcast and online distribution and trafficking. This is the first of its kind in North America. - May 16, 2010 - Aviso Communications
GenaMedia, a Division of Genares Worldwide Reservations Has Quickly Expanded Their Social Media Services to Include Direct Booking and Live Travel Feeds on Facebook
GenaMedia, A Division of Genares Worldwide Reservations Services is one of the first hotel reservations services companies to offer clients direct booking functionality through Facebook. For the first time, hotels can empower their Facebook fan pages with an application that takes the prospective... - May 12, 2010 - Genares Worldwide Reservations
Answering Service Partners with Mailing Service to Target Heating & Cooling Industry
AnswerFirst Communications partners with Modern Inserting & Mailing to target potential answering service clients in the heating & cooling industry. - May 12, 2010 - AnswerFirst
Diamond in the Rough Open Mic for All Ages Sponsored by Virtual City Radio
In addition to Music Artist Appreciation Party, Virtual City Radio by IN THE VIRTUAL CITY INC is now hosting Open Mic for all ages. - May 10, 2010 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES
Summit Advertising Inc. Authorized Dealer of DIRECTV
Summit Advertising Inc., www.summitadvertisingonline.com, has been growing despite a weak economy. With another 467,000 jobs cut in the American workforce in June 2009, it's a wonder Summit Advertising Inc. is experiencing one of its biggest quarters on record. The client base for Summit... - May 08, 2010 - Summit Advertising Inc.
Music Artist Appreciation Party
IN THE VIRTUAL CITY INC is having an Music Artist Appreciation Party every Saturday for the Artists that are working hard to help themselves get signed to a Major Record Label. - May 05, 2010 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES
Truss Fire Signs Available at Firehouse Graphics & Signs
Firehouse Graphics & Signs is your 1 stop shop for Truss Fire Signs. All of their signs are approved by the Fire Marshall. They offer aluminum signs as wells as window decals. - May 05, 2010 - Firehouse Graphics & Signs
Answering Service Offers More Affordable Service Package for Property Management Companies
Answering service announces new cost effective service plan for new and existing property management client base. - May 01, 2010 - AnswerFirst
Karaoke and Open Mic Every Saturday at the Harlem Heritage Cultural Center Hosted by Virtual City News and Radio
IN THE VIRTUAL CITY INC's News and Radio has added Karaoke to the Open Mic and Artist Showcase. - April 23, 2010 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES
AnswerFirst Answering Service Welcomes New IT Director
AnswerFirst Communications announces the acquisition of a new IT Director. - April 23, 2010 - AnswerFirst
Online Survey and Polling Service SiS Survey Adds New Features, Offers Free Accounts
SiS Survey, an online survey and polling service, can now share and publish polls to any social network. Now users can quickly and easily post polls to Facebook, MySpace and more. In addition, the service’s creator, SiS Software Factory, is offering a free lifetime SiS Survey PRO-1 account to anyone who posts a positive tweet about the company and its services on Twitter. - April 21, 2010 - SiS Survey
New Customer Service CEO Grows an Online Gambling Site from 4 Players to Millions in Just a Few Months
Since taking over the 10 year old company in 2009, the new CEO of iWAntHelp.com has built a powerhouse in international customer service. With an international staff from all over the world, Anna Maya Moberg has taken her customer service business through a very rapid business expansion phase with clients that include online gaming companies as well as many other service businesses. All are thriving due to having made the decision to hire iWantHelp.com and their talented international staff. - April 14, 2010 - iwanthelp.com
Open Mic and a Chance to Win 4 Hours of Studio Time from IN THE VIRTUAL CITY INC
Virtual City News and Virtual City Radio by IN THE VIRTUAL CITY INC hosts this event every Saturday. - April 10, 2010 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES
Promotional Marketing Firm Reed Enterprises Promo Offering Holiday Pricing in April
The Reed Enterprises Promo Company, of Colorado, offering their Christmas holiday pricing for all of April when orders are placed on their revamped website - www.ReedEnterprisesPromo.com. - April 04, 2010 - Reed Enterprises Promo
USA 800 Helps Boston Apparel Group Continue to Dress Customers in a Recessed Retail Economy
USA 800, a Kansas City company that continues to grow by double digits despite our down economy recently acquired Boston Apparel Group as one of their clients to provide inbound sales for their Chadwicks(TM) and metrostyle(TM) catalogs and is outperforming expectations. - April 01, 2010 - USA800, Inc.
Virtual City News and Virtual City Radio Will be Hosting a New Open Mic and Artist Showcase
Virtual City News and Virtual City Radio by IN THE VIRTUAL CITY INC will be hosting Open Mic and Artist Showcases every Sunday. - March 29, 2010 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES
Job Talk with Jill and Jay, DTR Inc. CEO, Jay Goldberg's Blog Talk Radio Show Will be Broadcasting Live on March 28th at 9:00 AM EST
Jay Goldberg, author of How to Get, Keep and Be Well Paid in a Job and Jill Desena-Shook, author of Just Tell Me How to Get Hired! are the co-hosts on this Blog Talk Radio show that offers job search and on-the-job advice to help current and future employees succeed at work. - March 27, 2010 - DTR Inc.
Healthcare and Pharmaceuticals Industries Lack in eService, Says "Mystery Shopping" Research from eGain
While phone customer service is “above average” in these sectors, limited interaction choices and inadequate attention to electronic channels drag down overall service performance. - March 27, 2010 - eGain Corporation
Insurance Industry Performs Well in Phone Customer Service, But Lags in Web Customer Experience, Says New Research from eGain
Sector also misses out on revenue opportunities by not consistently responding to sales-related email queries or cross-selling on the phone. - March 27, 2010 - eGain Corporation
Oasis Hotel Executives Pick Customer Service Training Program, PICK UP THE PACE™, to Open New Hotel
With a pre-opening plan to open the hotel as four diamond rated, the Oasis Hotel was determined to get everyone trained in outstanding service from the very beginning. The Oasis Hotel, located in Shorter, Alabama, is a new construction hotel and casino. As with all new properties, many decisions... - March 25, 2010 - Stark Service Solutions, LLC
WakeUpRoosters, Inc. Introduces New Social Web Application Extolling Word of Mouth Concept
WakeUpRoosters, Inc. announces the release of their new web application (www.wakeuproosters.com) which utilizes the word of mouth concept for submitting and locating reviews on small businesses, all within a social network environment. Word of mouth refers to recommendations from family and... - March 17, 2010 - WakeUpRoosters, Inc.
DTR Inc. CEO, Jay Goldberg's Job Talk with Jill and Jay Announces Special Episode for Managers and Supervisors
Jay Goldberg, author of How to Get, Keep and Be Well Paid in a Job and Jill Desena-Shook, author of Just Tell Me How to Get Hired! co-host a radio show on Blog Talk Radio offering job search and on-the-job advice to help people get work, keep their jobs and grow in their jobs. - March 12, 2010 - DTR Inc.
US Communications Providers Improve Slightly in Subscriber Service Overall, But Channel Silos Get Deeper
Assessment of providers finds improvement in some aspects of service but cross-channel experience goes from bad to worse, according to “mystery shopping” research from eGain. - March 12, 2010 - eGain Corporation
Retail Sector Ranks First in Customer Service in Multi-Industry "Mystery Shopping" Customer Experience Research from eGain
Retail is also the only sector to improve in multichannel customer experience among industries included in 2009 and 2010 research, nearly doubling its score. - March 12, 2010 - eGain Corporation
Cross-Agent and Cross-Channel Customer Experience Declines in Financial Services Sector, Research Study Finds
Industry performance in 2010 improves over 2009 in some individual channels but falls in cross-channel and cross-agent experience, according to new research from eGain. - March 12, 2010 - eGain Corporation
Founding Members Club Pre-Registration Launch Countdown Begins at eMemoriesMaker.com
Industry Leaders Bring New Entry into the World of Online Video Editing with an highly revolutionary way to preserve family and friends most treasured moments. There are no memory-draining downloads or numerous disks to install. Its online movie making made simple. - March 09, 2010 - eMemoriesMaker.com, Inc.
eGain Named to KMWorld Magazine's "100 Companies that Matter in Knowledge Management" Fourth Year in a Row
eGain Communications Corporation, (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, announced today that KMWorld (www.kmworld.com) has named eGain to its 2010 list of “100 Companies that Matter in... - March 03, 2010 - eGain Corporation
Multichannel Experience Most Dysfunctional Aspect of Customer Service, According to New North America Research Study
Industry performance in 2010 improves slightly over 2009 in web self-service, but remains flat and barely “average” in overall service, according to latest research from eGain. - February 25, 2010 - eGain Corporation