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Within Customer Service
US Communications Providers Improve Slightly in Subscriber Service Overall, But Channel Silos Get Deeper
Assessment of providers finds improvement in some aspects of service but cross-channel experience goes from bad to worse, according to “mystery shopping” research from eGain. - March 12, 2010 - eGain Corporation
Retail Sector Ranks First in Customer Service in Multi-Industry "Mystery Shopping" Customer Experience Research from eGain
Retail is also the only sector to improve in multichannel customer experience among industries included in 2009 and 2010 research, nearly doubling its score. - March 12, 2010 - eGain Corporation
Cross-Agent and Cross-Channel Customer Experience Declines in Financial Services Sector, Research Study Finds
Industry performance in 2010 improves over 2009 in some individual channels but falls in cross-channel and cross-agent experience, according to new research from eGain. - March 12, 2010 - eGain Corporation
Founding Members Club Pre-Registration Launch Countdown Begins at eMemoriesMaker.com
Industry Leaders Bring New Entry into the World of Online Video Editing with an highly revolutionary way to preserve family and friends most treasured moments. There are no memory-draining downloads or numerous disks to install. Its online movie making made simple. - March 09, 2010 - eMemoriesMaker.com, Inc.
eGain Named to KMWorld Magazine's "100 Companies that Matter in Knowledge Management" Fourth Year in a Row
eGain Communications Corporation, (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, announced today that KMWorld (www.kmworld.com) has named eGain to its 2010 list of “100 Companies that Matter in... - March 03, 2010 - eGain Corporation
Multichannel Experience Most Dysfunctional Aspect of Customer Service, According to New North America Research Study
Industry performance in 2010 improves slightly over 2009 in web self-service, but remains flat and barely “average” in overall service, according to latest research from eGain. - February 25, 2010 - eGain Corporation
Nanjing China Awarded to Host 2014 Summer Youth Olympic Games
The International Olympic Committee released the evaluation report of three cities vying for the 2014 Summer Youth Olympic Games on February 11. Nanjing China overwhelmed Guadalajara Mexico and Poznan Poland, and is successfully selected to host 2014 Summer Youth Olympic Games. As the world leading virtual assistant and knowledge process outsourcing service provider head-quartered in Nanjing, BPOVIA held the celebration party at its Nanjing office. - February 22, 2010 - BPOVIA Virtual Assistant Service
Answering Service "Goes Green" with Remote Operators
Answering service encourages their employees to work from home as part of a more environmentally conscious business plan. - February 20, 2010 - AnswerFirst
DTR Inc CEO, Jay Goldberg's Job Talk with Jill and Jay to Open Up Phone Line for Calls on 02/21/10
With a pilot and three episodes completed, Job Talk with Jill and Jay will open up the phones lines to answer questions from callers during its next show, to be broadcast live on Sunday morning, February 21, 2010 at 9:00 AM EST. The phone number is 347-826-7384. During the next show you will be... - February 19, 2010 - DTR Inc.
Answering Service Turns to Social Media as Part of a Revised Marketing Strategy
AnswerFirst Communications updates their marketing strategy to focus on social media in response to changes to Google's search engine model. - February 13, 2010 - AnswerFirst
DTR Inc. CEO, Jay Goldberg's Job Talk with Jill and Jay Next Broadcast is Valentine’s Day, February 14th at 9:00 AM EST
Jay Goldberg, author of How to Get, Keep and Be Well Paid in a Job and Jill Desena-Shook, author of Just Tell Me How to Get Hired! are co-hosting a radio show on Blog Talk Radio offering job search and on-the-job advice to help people get work, keep their jobs and grow in their jobs. - February 11, 2010 - DTR Inc.
Video Ads for Veterinary Practices
Vzual.com and Vet Finance Group form alliance to provide video advertising services to veterinarians. - February 08, 2010 - Vzual.com
Schubert Communications Expands Interactive Services to Meet Growing Demand
According to the Marketing Profs survey, “B2B Marketing in 2009: Trends in Strategy and Spending,” spending on Web sites, search marketing, webinars, and online rich content was poised to in increase 41 to 47 percent despite the down economy. As a leading Philadelphia area provider of... - February 06, 2010 - Schubert Communications, Inc.
DTR Inc.'s CEO, Jay Goldberg's Job Talk with Jill and Jay Internet Radio Show to Broadcast Live Sunday, January 31st
Jay Goldberg, author of How to Get, Keep and Be Well Paid in a Job and Jill Desena-Shook, author of Just Tell Me How to Get Hired! are co-hosting a radio show offering job search and on-the-job advice to help people get work, keep their jobs and grow in their jobs. - January 29, 2010 - DTR Inc.
Businesses Are Saving Time and Money with Virtual Assistance
Services that are provided by a virtual can be anything from an answering service to a personal organizer or appointment setter. There is an endless pool of services and a high level of skills just waiting for a quote request. - January 29, 2010 - Petriella and Associates, LLC
Authors Jay Goldberg and Jill Desena-Shook to Co-Host the Radio Show Job Talk with Jill and Jay
Jay Goldberg, author of How to Get, Keep and Be Well Paid in a Job and Jill Desena-Shook, author of Just Tell Me How to Get Hired! are co-hosting a radio show offering job search and on-the-job advice to help people get work, keep their jobs and grow in their jobs. - January 21, 2010 - DTR Inc.
Everest Group Selects 3forward for Insights(tm) Sales Assistance
3forward selected by global consulting and research firm Everest Group to assist in the release and sales of Everest InsightsTM. This new offering helps sales organizations of outsourcing suppliers significantly improve account targeting and prioritization. 3forward will provide sales support, promotion and other activities to Everest. - January 21, 2010 - 3forward LLC
DTR Inc. Announces New, Vital, Affordable Service for Entrepreneurs
With funding to entities that provide discount business plan writing declining, during a time when new start-ups remain comparatively strong due to the difficulty of getting a job and underemployment; an affordable business plan option is needed. - December 15, 2009 - DTR Inc.
DTR Inc. CEO Jay Goldberg's Book How to Get, Keep and Be Well Paid in a Job, is a Practical Holiday Gift and is on Sale at Reduced Prices All Over the Internet
Prices online for new copies of DTR Inc. CEO, Jay Goldberg’s work readiness rulebook, How to Get, Keep and Be Well Paid in a Job, have never been lower. This highly-acclaimed book is the perfect holiday gift. - November 28, 2009 - DTR Inc.
Technology Advisors, Inc. and Maven Advisors, LLC Team Up to Offer Clients Truly Holistic End-to-End Sales Solutions Through CRM and BI
Technology Advisors, Inc. (TAI) has teamed up with Maven Advisors, LLC, to provide exemplary Business Advisory Services in the Business Intelligence (BI) sector. This partnership combines industry leading expertise in the Customer Relationship Management (CRM) and Business Intelligence spaces,... - November 18, 2009 - Technology Advisors, Inc.
IN THE VIRTUAL CITY INC Now Has an Office in Los Angeles, CA
Business Intelligence for the future just got even better. - November 15, 2009 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES
Technology Advisors, Inc. Named to Sage North America Chairman’s Club and President’s Circle for 2009
Technology Advisors, Inc. Achieves Chairman’s Club Status for the Third Year and Makes the President’s Circle for the 9th Time - November 12, 2009 - Technology Advisors, Inc.
IN THE VIRTUAL CITY is Now IN THE VIRTUAL CITY INC
Business Intelligence for the Future just got even better - November 09, 2009 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES
TaskTroop Launches Virtual TV
TaskTroop launches their own Virtual TV station (TaskTroop TV) using Second Life Avatars as their spokespeople, to assist small business growth within Second Life and Real Life organizations. - November 08, 2009 - TaskTroop
Call Desk Inc (www.calldesk.com) Gets Ready for the Tax Season
Call Desk Inc, a leading provider of Virtual Live Receptionist Services to CPA’s and Tax Preparers announced that they have enhanced their services in readiness for the upcoming tax season. Call Desk, Inc., offers virtual receptionists to accounting professionals throughout the U.S. and... - October 28, 2009 - Call Desk Inc
eGain Names Carone as Specialist Channel Partner in UK
Relationship will fulfill market need for robust customer service solutions in B2C sectors. - October 15, 2009 - eGain Corporation
Call Desk Inc Launches Partnership Program
Call Desk Inc, a leading provider of Live Receptionist Services to small and medium size businesses, has launched a partnership program that will provide its clients with complete end to end contact center and back office solutions. The new program will make it easier for clients to outsource all... - October 10, 2009 - Call Desk Inc
Endless Love Virtual Tour
The Endless Love Virtual Tour, an exclusive fourteen-day virtual book tour, is a celebration of love and romance that is sure to restore or reaffirm the power of love. - October 08, 2009 - Literary Signature Services
eGain Fuels Knowledge-Powered Customer Service at British Gas
Leading energy supplier increases first contact resolution rate with eGain’s pioneering knowledge management solution. - October 03, 2009 - eGain Corporation
Stacey Scott of Elgia, Inc. Selected as Finalist for Atlanta Business League Super Tuesday Awards
Stacey Scott, CEO of Elgia, Inc., has been nominated as a finalist for the Woman of the Year Award in the Outstanding Achievement Category at the 2009 Atlanta Business League's Super Tuesday Conference. - October 03, 2009 - Elgia Incorporated
eGain Named to Software Magazine’s Annual Software 500 List for Seventh Year in a Row
Software Magazine ranks eGain as one of the world’s largest software companies in its 27th annual list. - September 23, 2009 - eGain Corporation
Technology Advisors Named "2009 Top 10 - Sales Force Automation Training Companies"
TrainingIndustry.com names Technology Advisors one of the "2009 Top 10 - Sales Force Automation Training Companies." Technology Advisors offers training courses on a multitude of different CRM solutions at their in-house training facility, online, and on-site at your location, and believes in training that focuses on processes as opposed to the simple explanation of concepts. - September 22, 2009 - Technology Advisors, Inc.
eGain Placed in Leaders Quadrant in Leading Industry Analyst Firm’s E-Service Suites Magic Quadrant
Evaluation based on completeness of vision and ability to execute. - September 19, 2009 - eGain Corporation
Customer Feedback Programs Best Practices Award
Business Over Broadway announces the Customer Feedback Programs Award. The award is designed to honor and recognize companies who demonstrate best practices in their customer feedback program. Nominations accepted through December 18, 2009. - August 31, 2009 - Business Over Broadway
eGain Service™ 8.0 Selected as KMWorld Trend-Setting Product of 2009
eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, today announced that KMWorld magazine has named eGain Service™ 8.0 as a Trend-Setting Product for 2009. Now in its seventh year,... - August 28, 2009 - eGain Corporation
Former Wachovia Head of eCommerce Joins eGain Board of Advisors
Sridhar Chityala, former EVP and Chief eCommerce Officer at Wachovia, becomes member of eGain Board of Advisors - August 27, 2009 - eGain Corporation
How to Get, Keep and Be Well Paid in a Job Reaches Publisher’s Top 10 List for Sales in June, 2009
How to Get, Keep and Be Well Paid in a Job is a work readiness guide that is being used in ESOL programs, youth at risk programs, adult jobs programs, career school programs and by individuals looking to succeed in the workplace. - August 01, 2009 - DTR Inc.
eGain Adds Intelligent Voice Self-Service Solution to Its Multichannel Customer Interaction Hub Suite
eGain IVR drives better phone self-service with patented Case-Based Reasoning (CBR) technology and unified multichannel content. - July 24, 2009 - eGain Corporation
EXTOL International Selects Schubert Communications for Integrated Marketing Communications Services
Schubert will handle strategic marketing planning, online and print advertising, B2B-focused social marketing initiatives, as well as public relations for the Pottsville, Pa.-based software company. - July 24, 2009 - Schubert Communications, Inc.
EMESAP International Management Announces ‘Annual Risk Management Conference 2009’
Register now with your nominations to attend the Conference as Limited seats are available. - July 19, 2009 - EMESAP International Management
Bulgaria - From Investment Hotspot to Lifestyle Choice
As Bulgaria morphs from a world ranked investment hotspot to the lifestyle choice of thousands, a new advice and assistance website service is launched at www.bulgariagateway.net - July 15, 2009 - Bulgaria Gateway Ltd
DTR Inc. Adds a New Product for Political Campaigns That Utilizes Cutting Edge Internet Technology
DTR Inc. is offering politicians an innovative way to brand themselves and reach potential voters by “walking on” to web sites visited by those potential voters. - July 01, 2009 - DTR Inc.
eGain Announces Promotion for Easy and Cost-Effective Switch to Its Award-Winning Customer Service Solution
Company launches eGain SafeSwitch™ Program to enable seamless switch to providing best-in-class customer service and avoiding costly and disruptive upgrades - June 27, 2009 - eGain Corporation
Schubert Communications Named a Top Marketing Agency by BtoB Magazine
Schubert Communications was again named one of the Top 100 business-to-business marketing communications agencies by BtoB magazine for the seventh consecutive year. - June 26, 2009 - Schubert Communications, Inc.
Plumbing Franchise Model Supports Plumbers Through Recession
In today's market every financial decision has to be justified. For this reason the experts behind 1-800-PLUMBER, are using top-notch technology to launch the new drain cleaning & plumbing franchise. - June 24, 2009 - 1-800-Plumber
PRC Refinances First Lien Debt with Regions Bank
Global outsourced Business Solutions Provider Refinances First Lien Debt with $40 million Loan and Security Agreement. - June 20, 2009 - PRC, LLC
Advanced Contact Solutions Secures Bandwidth for Clients
Advanced Contact Solutions (ACS) and Bayan Telecommunications (Bayan) have strengthened their partnership with a memorandum of agreement. With this, Bayan will provide ACS with voice and high bandwidth data services to support its call center operations as well as connectivity between... - June 20, 2009 - Advanced Contact Solutions
Alorica Inc. Celebrates 10-Year Anniversary
Alorica Inc., a leading customer service management company, celebrates 10 years in the business on June 15, 2009. Celebrations for existing employees will be held at each of Alorica’s 16 locations globally throughout the week. In the 1990s, the market was filled with examples of bad... - June 17, 2009 - Alorica Inc.
New Videos from Schubert Communications Target B2B Internet Marketing
Many companies are forced to cut back sales staff and other human resources, so now Web sites play even larger roles in the sales cycle. Web Site design and functionality must meet the roles and goals of its various users, and its backend must deliver actionable data. - June 14, 2009 - Schubert Communications, Inc.
Schubert Communications Introduces Online Lead-Tracking System for Business-to-Business Companies
Sales leads are captured instantly and are immediately available to users through a Web-based dashboard. - June 14, 2009 - Schubert Communications, Inc.