Recent Headlines
Within Customer Service

Capita's Tackling Anti-Social Behaviour Conference Announced for This July

Capita’s National Anti-Social Behaviour Conference brings together stakeholders to discuss key policy changes and practical experiences to improve the way anti-social behaviour (ASB) is tackled. - April 22, 2011 - Capita Conferences

PacRim Digital Media, Brings Self Service Interaction Technology to Branson, MO Transforming the Hospitality and Tourisum Industry

PacRim Digital Media, Inc is an Digital Media Communications Company specializing in interactive digital signage, kiosk mobile applications, including specialized print media tourist publications, integrated computer systems, advanced web and user interface technology. The company announced recently it has established its U.S Central Division Headquarters in Branson Missouri as the company has expanded its services from Hawaii and Denver, Colorado. - April 21, 2011 - PacRim Digital Media, Inc

Magellan Solutions Introduces Fixed Monthly Fees for Telephone Answering Services

Philippines-based Magellan Solutions Outsourcing Inc. is offering fixed monthly plans for small businesses that are looking for top telephone answering services. They can choose from the company's flexible packages based on their requirements. - April 21, 2011 - Magellan Solutions Outsourcing Inc.

Capita Announces Its Big Society: One Year On Conference

Capita's Big Society Conference will identify the evolving principles underpinning the Big Society, plus how best to translate delivery with citizens and the third sector to retain and enrich crucial frontline services in your area. - April 21, 2011 - Capita Conferences

Capita's Academies Conference Announced for This October

Capita's Academies Conference focuses on the experience of transition, how to yield the best results for pupils and the changing role of local authorities in the future. - April 21, 2011 - Capita Conferences

AnswerFirst Answering Service Plans to Attend Relay for Life Charity Event

AnswerFirst Communications, an international telephone answering service, supports the American Cancer Society by attending Relay for Life Celebrity Bartending Event. - April 15, 2011 - AnswerFirst

Prometric, Inc. Leverages eGain in the Cloud for Superior Online Customer Service

Global testing service uses Cloud edition of eGain for multilingual email and chat customer service with unique, pay-as-you-go investment model - April 15, 2011 - eGain Corporation

Capita Announce Details of Their 12th National Children's Centres Conference

Capita's 12th National Children's Centres Conference has been updated to address emerging strategic policies and reports influencing Children's Centres' development and survival, including Graham Allen MP's Early Intervention Review. - April 14, 2011 - Capita Conferences

Capita Announce Details of Their 2nd National GP Commissioning Conference

Capita's 2nd National GP Commissioning Conference addresses the legal and financial implications of the new healthcare system, practicalities to consider when putting it into practice, as well as its effect on local partnerships and patients. - April 13, 2011 - Capita Conferences

Capita's Rent Arrears Conference Announced

The conference provides the ideal opportunity to understand the new strategic landscape and find solutions to the issues presented by rent arrears such as worklessness, benefit shortfall and in-work poverty. - April 13, 2011 - Capita Conferences

Capita's Behaviour and Discipline in Schools Conference is Announced

At this time of major school reform, Capita’s 6th National Behaviour and Discipline in Schools Conference provides comprehensive coverage of the most pressing behaviour management issues, from the latest policy developments to practical solutions, in line with the Government’s ambitions for excellence in discipline and standards. - April 13, 2011 - Capita Conferences

Capita's Local Government Efficiency Conference

Capita’s 5th Local Government Efficiency Conference provides the ideal opportunity for delegates to ensure that they are up to date with the latest, most innovative approaches to delivering high quality frontline services for less. - April 13, 2011 - Capita Conferences

eGain Knowledge Achieves Oracle Validated Integration with Oracle CRM on Demand

Integration provides contact center agents one-click access to answers in eGain multichannel knowledge base for high-quality customer experience and improved productivity - April 13, 2011 - eGain Corporation

eGain to Demonstrate Benefits of Knowledge-Infused CRM at COLLABORATE 11, the Technology and Applications Forum for the Oracle Community

Industry leader in knowledge management to showcase how knowledge-infused CRM dramatically improves customer experience and contact center productivity - April 13, 2011 - eGain Corporation

Hear the Latest at Capita's Not in Education, Employment or Training Conference in Wales

The conference addresses the key issues encountered by young people and provides solutions to reach out to a diverse and continually changing NEETs population who face barriers to participation. - April 11, 2011 - Capita Conferences

Capita's School Inspections Conference is Announced

The conference provides a comprehensive, informative view of the new school inspections system, and expert advice on how to improve your school’s ratings under the revised framework. - April 09, 2011 - Capita Conferences

AnswerFirst Answering Service Sponsors Driving Miss Darby Golf Tournament

AnswerFirst Communications sponsored a hole for the Third Annual Driving Miss Darby Golf Tournament and Benefit. - April 08, 2011 - AnswerFirst

Capita Announces It's National Third Sector Commissioning Conference

Thursday 23rd June 2011, Central London with a Keynote Address by Oliver Reichardt, Head, Compact Voice; Engage with key leaders and respond to the Modernising Commissioning Green Paper; Hear an update on the Revised Compact and learn how to create stable and successful partnerships. - April 02, 2011 - Capita Conferences

AnswerFirst Answering Service Plans to Attend the 2011 Business Growth Expo

AnswerFirst Communications signs up as an exhibitor at the Tampa Bay Business Journal’s 2011 Business Growth Expo. - April 01, 2011 - AnswerFirst

Capita Announces It's National Estates and Property Efficiency in the Public Sector Conference

This national conference will provide delegates with essential information for all those involved in making savings through property assets, packed with strategic overviews and practical case studies. - March 30, 2011 - Capita Conferences

Capita Announces It's Reforming Integrated Offender Management Conference

This national conference comes at a crucial time, helping delegates to understand how to translate into practice the Coalition Government’s vision for reducing re-offending. - March 30, 2011 - Capita Conferences

Delagates to Discover Why Loving the Customer Leads to Business Growth

Key speakers from some of Britain’s most successful brands are to address a conference in Leeds this summer which is dedicated to improving economic performance through good customer service. - March 30, 2011 - Customer First UK

VIRTUAL CITY RADIO, INC is Sponsoring Open Mic Talent Contests

There will be a 1st, 2nd and 3rd place winner at the Open Mic Talent Contests - March 29, 2011 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES

eGain Partners with Seven Seas Technologies to Expand Market Reach in Africa

Partnership will deliver innovative customer service solutions to East African businesses - March 26, 2011 - eGain Corporation

AnswerFirst Answering Service Sponsors Team Psych Triathletes

AnswerFirst Communications sponsors Team Psych, a Tampa-based triathlon club. - March 26, 2011 - AnswerFirst

DTR Inc. CEO Jay Goldberg’s Business Course a Success in Delray Beach, Florida; Next Up is Jupiter, Florida

There is a new course, for people starting a business, and for existing entrepreneurs/managers, being offered in Jupiter, FL. Topics include: business plan, strategic planning, branding, elevator speech, Zig Ziglar sales skills and more. - March 25, 2011 - DTR Inc.

CustVox Secures Position as One of Europe’s Leading Voice of the Customer Providers; Independent Market Research Reports

As one of few European actors to make the list, CustVox ranked 6th out of 24 in a comprehensive mapping of a fragmented vendor landscape which evaluated VOC providers by 12 interdependent dimensions. - March 24, 2011 - CustVox AG

Capita Announces It's Local Enterprise Partnerships Conference

Key speakers will give detailed insights into the delivery and funding of LEPs, helping you make sure you and your local regional partner are ready to develop real sustainable economic growth. - March 24, 2011 - Capita Conferences

VIRTUAL CITY RADIO, INC is Sponsoring The Brooklyn Open Mic Talent Contest

There will be a 1st, 2nd and 3rd place winner at the Talent Contest April 1st in Brooklyn, NY - March 22, 2011 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES

MCorp Consulting’s CRM 2011 Presentation: Improving Customer Experience

MCorp Managing Director, Michael Hinshaw, to speak at SAP and SAPinsider’s annual CRM conference. - March 21, 2011 - MCorp Consulting

AnswerFirst Implements Solve360 as Their CRM Solution

AnswerFirst Communications implements Norada’s Solve360 as their new customer relationship management solution. - March 18, 2011 - AnswerFirst

Capita Announces It's Not in Education, Employment or Training (NEET) Conference

Thursday 26th May, Central London. Keynote Address by Olly Newton, DfE and Dr Beverley Burgess, YPLA. Hear from the DfE on how to implement emergency policy and learn from forward thinking local authorities who have established exemplary work schemes. - March 17, 2011 - Capita Conferences

Talent Explosion Open Mic Artist Showcase Sponsored by U ENT and VIRTUAL CITY RADIO, INC

VIRTUAL CITY RADIO, INC Mixtape April 2011 recording date is April 15, 2011 at Smash Studios - March 15, 2011 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES

MyCUsurvey.com National Member Satisfaction Research Reveals Credit Unions Have Less Appeal for Younger Members

New Customer Satisfaction Survey Provides Member Satisfaction Benchmark for Credit Union Performance Against National, Regional, and Same-Size Metrics - March 15, 2011 - MyCUsurvey.com

Chain Reaction Cycles on Fast Track for Customer Service Excellence with eGain

World’s largest online bike store chooses eGain® Mail™ to deliver superior email customer service for business growth - March 12, 2011 - eGain Corporation

AnswerFirst Answering Service Becomes a Corporate Sponsor for the Association of the United States Army Suncoast Chapter

AnswerFirst Communications supports U.S. Army troops and their families through corporate sponsorship of the Suncoast Chapter Association of the United States Army. - March 11, 2011 - AnswerFirst

Capita Announce Details of Their 3rd National Serious Case Reviews Conference

Capita’s 3rd National Serious Case Reviews Conference addresses how professionals working to protect the most vulnerable in society can evaluate and respond quickly to the impact of national strategic changes - March 11, 2011 - Capita Conferences

Life Enrichment Workshop Series: Spring Forward Into Your Success

Spring Forward Into Your Success is a workshop being offered to the public this spring season and is designed to help individuals learn simple and effective ways to reach any goal they are striving to achieve by focusing on the solution instead of the problem. Cathy Ciaccio, who is leading the workshop states, "We all have within us the ability to identify and resolve our internal conflicts, we just need a little help sometimes." - March 05, 2011 - Cathy Ciaccio Hypnosis

eGain Lands 2011 “Rising Star” Honors from CRM Magazine

Also named a “Leader” in Web Support category, eGain cited for introducing its innovative Social Experience Suite in 2010 - March 05, 2011 - eGain Corporation

AnswerFirst Answering Service Welcomes New Business Development Director

AnswerFirst Communications announces the acquisition of a new Business Development Director. - March 04, 2011 - AnswerFirst

eGain Strengthens UK Channel to Address Rising Demand for Unified Customer Service Solutions

Strategic partnership with NextiraOne to deliver email and chat customer service products with Cisco contact centre solutions - March 02, 2011 - eGain Corporation

eGain Featured in KMWorld’s “100 Companies that Matter in Knowledge Management” List Fifth Year in a Row

eGain Communications (OTC BB: EGAN.OB), the leading provider of cloud and on-site customer interaction hub software, today announced that it had been named to the 2011 KMWorld list of “100 Companies that Matter in Knowledge Management.” Now in its eleventh year, the list is compiled by... - March 02, 2011 - eGain Corporation

Virtual City Radio, Inc is Sponsoring Talent Showcase in Midtown New York

Talent Showcase Label Submit is to provide more exposure for unsigned music artist in hopes to get them signed to a major record label. - February 28, 2011 - IN THE VIRTUAL CITY INC dba 2 HOT 4 AIRWAVES

Hear the Latest at Capita's Child Poverty Conference

Chaired by Alison Garnham, Chief Executive of Child Poverty Action Group, this timely conference coincides with the launch of the Coalition Government’s National Child Poverty strategy, with an opportunity to hear from the Minister and the Child Poverty Unit about this revised strategy. - February 25, 2011 - Capita Conferences

eGain Appoints a Strategic Partner to Address Customer Service Challenges in the Italian Market

Relationship with TFOUR will fulfill the market need for superior customer service solutions. - February 24, 2011 - eGain Corporation

Technology Advisors, Inc. Partners with LoyaltyProfessional to Expand Service Offerings

Technology Advisors, Inc. has partnered with LoyaltyProfessional, a business unit of the The Chapman Group, to increase their service offerings to clients. LoyaltyProfessional provides loyalty consulting and software, helping companies develop more valuable relationships with their customers. - February 21, 2011 - Technology Advisors, Inc.

U Ent and VIRTUAL CITY RADIO, INC Are Sponsoring the Virtual City Radio Mix Tape April 2011

Recent Headlines Within Customer Service

Recent Headlines
Within Customer Service