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Within Customer Service
Eniro Turns Over a New Page with eGain
Leading Search Company Selects eGain for Increased Efficiency and Superior Levels of Customer Service via Intelligent Email Management Solution. eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, today announced that Eniro, the... - April 05, 2008 - eGain Corporation
First-of-Its-Kind Study by eGain Finds Major Deficiencies in Customer Service Offered by North American Enterprises
68% of North American businesses get “below average” or “poor” scores in assessment of single-channel, cross-channel, and cross-agent customer service, as measured by a new holistic metric, Service Quotient™ (SQ) - April 04, 2008 - eGain Corporation
Owners of AirfarePlanet.com Launch New Company to Offer Affordable, Virtual Receptionist and Lead Generation Services to Small - & Mid-Sized Businesses
Owners of the successful travel company AirfarePlanet.com today announced that they have launched a new business that will provide virtual, quality customer service for small-to mid-sized businesses. The new company, Call Desk, Inc., offers companies throughout the U.S. a cost-effective solution... - April 04, 2008 - Call Desk Inc
Cystelcom, Verint & eGain Communications Combine Forces at Cisco Expo 2008 in Madrid
eGain Communications (OTCBB: EGAN.OB), Cystelcom Sistemas and Verint will come together to present their latest Contact Centre and Customer Service offerings at Cisco Expo 2008 in Madrid on 1 – 2 April (Stand 7). This initiative, combines the forces of these three leading providers and is... - March 29, 2008 - eGain Corporation
eGain Hosts Webinar with KM World and JupiterResearch on Multidimensional Knowledge Management (tm)
Webinar will focus on a comprehensive approach to knowledge management to take customer experience and contact center performance to new levels. - March 20, 2008 - eGain Corporation
eGain Expand Their Channel to Poland with CUBE. Corporate Release S.A.
Relationship will strengthen market penetration into Eastern Europe. - March 15, 2008 - eGain Corporation
eGain Named to KMWorld Magazine's "100 Companies That Matter in Knowledge Management"
eGain recognized again by KMWorld for its leadership in knowledge management software, services and innovative best practices. - February 27, 2008 - eGain Corporation
Communication Expert Publishes New E-Book Teaching How to Market a Small Business with Public Speaking
International communication expert, Felicia J. Slattery, M.A., M.Ad.Ed., published a new e-book this month called Cash In On Speaking to show small business owners how to use public speaking to market their businesses. According to Slattery there is a formula speakers must follow when preparing... - February 23, 2008 - Communication Transformation
Florida Based Outsourcing Company PRC Reaches Quarter Million Dollar Mark for Local Community Philanthropy
In the past two years, through PRC Community Care, PRC LLC has raised and given over $250,000 in charitable donations to local community groups and organizations like the International Red Cross, Toys for Tots, Gilda’s Club of South Florida and the Salvation Army Food Bank. - January 10, 2008 - PRC, LLC
Strategic Partnership Formed Between Cystelcom and eGain
Cystelcom assigned as new partner for eGain in the Spanish market - January 10, 2008 - eGain Corporation
Build Your Own Marketing Lists from the Web Using FileOn List Builder (www.ListDNA.com) – Extract E-Mails, Phone Numbers and Links
VERTX SYSTEMS, LLC (www.VertxSystems.com) announces the launch of a new product to the market, FileOn List Builder (www.ListDNA.com). - December 22, 2007 - VERTX SYSTEMS, LLC
Integrate Watermarks, Logos and Copyright as Part of Word to PDF Conversion Using FileOn Word2Pdf Converter (www.W2Pdf.com)
VERTX SYSTEMS, LLC (www.VertxSystems.com) announces the launch of a new product to the market FileOn Word2Pdf Converter (www.W2Pdf.com). - December 22, 2007 - VERTX SYSTEMS, LLC
VERTX SYSTEMS Launches Digital Media Division SoundWax with Three Products – Soundwax Video Converter, SoundWax Digital Editor and SoundWax Recorder Pro
VERTX SYSTEMS, LLC (www.VertxSystems.com) announces the launch of a new products division focused on media and entertainment SoundWax (www.SoundWax.com) - December 22, 2007 - VERTX SYSTEMS, LLC
eGain Receives Product of the Year Award from Customer Interaction Solutions Magazine for Sixth Year in a Row
eGain Service™ International Edition recognized for enabling exceptional cross-channel, multilingual customer service from a single deployment. - December 07, 2007 - eGain Corporation
Local Virtual Assistant Receives Entrepreneurial Recognition
Palaschuk receives VAccolade Business Entrepreneurial award. - December 06, 2007 - Ultimate Biz Assistant
Globerian, a Subsidiary of US Based MediConnect Global Forms Partnership with University of Utah, USA
Globerian and University of Utah to Work Together on Health Information Research, Analysis, and Management and Healthcare Practice Management - November 02, 2007 - Globerian India Private Limited
CRMindustry.com Announces Call for Participation in Its Trends Customer Relationship Management (CRM) Survey
CRMindustry.com (http://www.crmindustry.com), an online resource dedicated to providing the latest information on Customer Relationship Management (CRM), has announced a call for participation in its “Trends in Customer Relationship Management” Survey. - October 17, 2007 - CRMindustry.com
eGain Named to Software Magazine’s Annual "Software 500" List for Fifth Year in a Row
Software Magazine ranks eGain as one of the world's 500 largest software companies - October 12, 2007 - eGain Corporation
eGain Adds Multilingual Capability to Its Customer Service Software and Commits to Pan-European Expansion
eGain Service™ 7.6 released in five new languages with “out of the box” local language user interfaces - October 10, 2007 - eGain Corporation
eConsultancy and cScape Examine the Future of Online Customer Engagement
eConsultancy and cScape have launched the second Annual Online Customer Engagement Survey. Following last year's widely discussed report, which showed 2007 would be a watershed year for online customer engagement, this year's survey examines how companies and web agencies are taking up customer... - October 06, 2007 - cScape
eGain Announces Free Best Practice Assessment for Enterprise Contact Centers to Recognize Customer Service Week
eGain’s Best Practice Assessment Study™ (eGain BPAS™) provides a 360-degree assessment and an actionable roadmap to customer service excellence and operational efficiencies - October 04, 2007 - eGain Corporation
MTN to Enhance Customer Experience with eGain-Enabled Multichannel Customer Service
Leading cellular network operator in South Africa selects eGain software for email and call centre knowledge management - September 27, 2007 - eGain Corporation
Premier Pharmaceutical Services Provider Selects eGain OnDemand™ to Deliver Proactive Customer Service to Participants
Provider will use eGain software to deliver proactive, cross-channel, cross-lifecycle customer service to millions of participants through secure email, SMS and voice. Company will also consolidate inbound and outbound customer service with eGain - September 20, 2007 - eGain Corporation
MyStreetAdvisor.com™ Hits the (Internet) Streets
MyStreetAdvisor.com, a new website dedicated to helping consumers choose the best possible service providers in their local area, had its official website launch on September 18, 2007. The website offers a place on the web to rate and review service providers based on specific criteria such as... - September 20, 2007 - Customer Support International
CRMindustry.com Announces Launch of New Blog Focused on Customer Relationship Management (CRM) Industry
CRMindustry.com (http://wwwcrmindustry.com), an online resource dedicated to providing the latest information on Customer Relationship Management (CRM), has announced the launch of a new blog for the CRM marketplace. - September 19, 2007 - CRMindustry.com
eGain OnDemand™ Customer Service and KM Software Selected as a 2007 KMWorld Trend-Setting Product
First-ever hosted enterprise software recognized for innovation, customer focus and business value - September 19, 2007 - eGain Corporation
eGain is the Leading eService Software Provider for Top 500 Web Retailers, According to Magazine Survey
eGain Service™ is #1 in customer service software and the runner-up in CRM systems in Internet Retailer magazine’s survey of top 500 US-based web retailers in 2007 - September 08, 2007 - eGain Corporation
Raya Contact Center Poised to Boost Fortune 500 Portfolio with GITEX 2007 Participation
Raya Contact Center poised to boost Fortune 500 portfolio with GITEX 2007 participation to highlight world-class, cost-effective BPO services and other strategic offerings to the Middle East - September 07, 2007 - Raya Contact Center
Calence, LLC Bolsters its Unified Communications Solutions with Customer Service Software from eGain
eGain adds a leading reseller and solutions provider in unified communications to its EcoNet™ partner network - July 25, 2007 - eGain Corporation
eGain Receives Designed for EMC Documentum Accreditation for Customer Service Software
Integration enables contact centers to implement seamless customer service processes, while leveraging existing content management infrastructure - July 19, 2007 - eGain Corporation
eGain Updates Partner Program and Expands Ecosystem
Customer service software pioneer expands scope of its partner program and signs new partners to meet increasing demand for multichannel customer service software and best practices - July 12, 2007 - eGain Corporation
PRC to Add 300 New Jobs to Their Huntington, West Virginia Center
PRC, one of the nation’s leading Business Solutions providers, announced today that they will be adding 300 new jobs to its center in Huntington, West Virginia. These new positions will add to PRC’s current Huntington workforce of nearly 700. The new job openings will include management... - July 01, 2007 - PRC, LLC
Cooking.com Upgrades Its eGain Deployment to Offer Even More Responsive Customer Service
Online retailer expects to further enhance its brand image through superior and reliable customer service, powered by eGain - June 30, 2007 - eGain Corporation
RCC Provides a State of the Art Service to Chrysler Group
Being known for Automotive Best Practice, Raya Contact Center was entrusted by Chrysler Group to provide call center services 24/7 for their prestigious brands including: Chrysler, Dodge and Jeep. - June 25, 2007 - Raya Contact Center
Independent Research Firm Rates eGain a Leader in “Strategy” and “Current Offering” in Interaction-Centric CSM Software
eGain receives #1 rating in “strategy” and top scores in “customer service” product capabilities, “architecture and platform,” “product strategy,” “corporate strategy,” and “customer base” in report on customer service management. - June 01, 2007 - eGain Corporation
Skills Shortage Causes Service Decline
People development critical to customer service excellence; experts to train contact centre managers on global best practices. - May 29, 2007 - Xceed Professional Services
44% of Major UK Companies Are Losing Revenue by Completely Ignoring Incoming Emails
Email Customer Service Performance Declines From 2004 Level - May 12, 2007 - eGain Corporation
Design Within Reach Deploys eGain’s Customer Service Software
Leading provider of modern furnishings improves speed, quality, and consistency of response to email customer service inquiries with eGain. - April 20, 2007 - eGain Corporation
eGain Announces OEM Agreement to Support Cisco Unified Contact Center Offerings
Cisco will OEM eGain’s software for its email management and web-based service products on a worldwide basis - April 12, 2007 - eGain Corporation
eGain named "One to Watch for 2007" Award Winner by CRM Magazine
eGain recognized for continued innovation and customer satisfaction in customer interaction management software and services - April 07, 2007 - eGain Corporation
UK Companies Failing in Web-based Customer Self-service
57 percent of UK’s leading companies offer little or no web self-service - March 22, 2007 - eGain Corporation
Raya's New Partnership with Piraeus
In recognition of its successful record Piraeus signs with Raya Contact Center to manage its Customer Care program. - February 26, 2007 - Raya Contact Center
Presenting a New Benchmark for Real Estate Development - Raya Joins Forces with EMAAR Misr
Capitalizing on its strong position as a leading provider of call center services, Raya Contact Center has finalized a partnership with EMAAR Misr. - February 26, 2007 - Raya Contact Center
eGain Named to KMWorld Magazine's “100 Companies that Matter in Knowledge Management”
KMWorld continues to recognize eGain's track record of innovation and business value delivery through knowledge management software and best practices. - February 23, 2007 - eGain Corporation
Executive Survey Reveals Increasing Emphasis on Service-Based Business Differentiation and Opportunities to Improve Multichannel Customer Service
Areas for improvement and innovation include multichannel integration, web self-service, knowledge management and service level management. - February 09, 2007 - eGain Corporation
Yorkshire Building Society Selects eGain for Enterprise-wide Knowledge Management and Knowledge-Enabled Service to 1.25 Million Clients
eGain’s solution to play key role in BASEL II compliance. - January 11, 2007 - eGain Corporation
eGain Named Product of the Year Award Winner for Fifth Year in a Row by Customer Interaction Solutions Magazine
eGain Service 7.6 recognized for delivering quality, excellence, and ROI to customers - January 10, 2007 - eGain Corporation
N-Allo Selects eGain to Improve Customer Service for Call Centre Clients
eGain Communications Corporation (OTCBB: EGAN), a leading provider of customer service and contact centre software, is today announcing it has been selected by N-Allo to implement eGain Knowledge™ software to enhance the customer service N-Allo's contact centre agents deliver on behalf of... - January 05, 2007 - eGain Corporation
eGain Joins the EMC Documentum Application Developer Program
Solution will enable joint customers to optimize customer experience by combining best-in-class eService, knowledge management, and content management capabilities - December 14, 2006 - eGain Corporation
eGain Customer Interaction Hub Deployment Named an InfoWorld 100 Award Winner for 2006
eGain clients continue to win awards for transforming their customer service operations with creative use of technology. - November 21, 2006 - eGain Corporation