Recent Headlines
Within Customer Service
eGain Experiences Growing Momentum for Best-of-Breed Products for Cobrowsing and Chat Customer Service
Blue-chip customer service innovators across industry sectors use eGain's web collaboration solutions to orchestrate extraordinary customer service experiences, while generating revenue at the same time. - November 08, 2006 - eGain Corporation
eGain to Host 2006 North America Customer Summit and Best Practices Conference
World-class customers, partners and industry analysts to share contact center and customer service best practices and innovation. - November 03, 2006 - eGain Corporation
New eGain Software Includes Nine New Applications, and Enables Customer Service Innovation through Customer Interaction Hubs
eGain® Service™ 7.6 brings together traditional and new communication channels, enhances customer experience, boosts process efficiencies, and ensures compliance through comprehensive and integrated customer interaction hub platform. - October 31, 2006 - eGain Corporation
eGain Named to Software Magazine’s 24th Annual “Software 500” List for Fourth Year in a Row
Software Magazine ranks eGain as one of the world’s 500 largest software companies. - October 26, 2006 - eGain Corporation
Support Fusion, Inc. to Offer New Teal-Time Access to Live Demonstration System
Support Fusion’s unique web-based, high availability system now provides the ability for potential customers to log directly into a live system and explore features and functions before buying or even evaluating the system. “Traditionally, customers that are searching for... - October 17, 2006 - Support Fusion, Inc.
At Outsource World NY 2006, Egypt Blooms with Its Call Center Outsourcing Opportunities
Raya Contact Center a subsidiary of the region's leading IT and Telecom Company – Raya Corporation, proves Egypt to be the next call centre giant for North American business leaders in this event. - October 17, 2006 - Raya Contact Center
Alliance & Leicester Commercial Bank selects eGain Service™ to Enhance Customer Experience
Customers embrace web self-service pilot resulting in full roll out. - October 13, 2006 - eGain Corporation
Support Fusion Announces Immediate Availability of Free Web-Based Helpdesk Solution
Support Fusion, provider of web-based Helpdesk, CRM, and Business Process solutions announces the immediate availability of its free web-based Helpdesk Application Service for commercial and non-profit organizations of all sizes. Support Fusion’s unique web-based, high availability system... - September 20, 2006 - Support Fusion, Inc.
This October at Call Centre Expo, Egypt – Stands to be the Smart-Shoring Option
Raya Contact Center proves the land of pharaohs to be the new attractive call centre destination for global business leaders in Call Centre Expo, Birmingham, UK. Since 2000, around six call centres are now operating in Egypt offering professional outsourcing services to local and international... - September 20, 2006 - Raya Contact Center
eGain Solution for Customer Service Receives KM World® Magazine's "Trend-Setting Product of the Year" Award for Second Year in a Row
Industry's first-ever hosted customer interaction management solution enables enterprises to quickly and easily deploy multichannel customer service systems. - September 07, 2006 - eGain Corporation
eGain to Speak at European Conference on Case-Based Reasoning
Contact center knowledge management pioneer to showcase case study on GE’s use of its knowledge management solution for efficient problem resolution and field visit avoidance. - August 24, 2006 - eGain Corporation
eGain and Leading Industry Analyst Firm Host Online Seminar on Web Self-Service Innovation – Self-Service 3.0
Webinar to focus on web self-service evolution, innovation and best practices that maximize customer adoption - August 17, 2006 - eGain Corporation
Keeping a Pulse on Your Customers
NomKa Call Centers are using Link-In, a new form of customer care management, to keep their clients connected to their customers. - August 08, 2006 - NOMKA UK Communications
eGain Announces Expansion into Continental Europe
Responding to the increasing demand for Customer Interaction Hub solutions in Continental Europe, eGain sets up office in Amsterdam, Netherlands. - June 30, 2006 - eGain Corporation
Quixtar Improves Customer Support Email Response Time and Efficiency with eGain Service™
Leading online retailer improves service to network of Independent Business Owners and their customers with eGain Mail™ - April 07, 2006 - eGain Corporation
eGain Appoints beeone GmbH as Premier Partner for German Region
eGain Communications Corp. (OTC: EGAN.OB) provider of the industry's top-rated* customer service and contact centre software for in-house or on-demand deployment, recently appointed beeone GmbH as an eGain Premier Partner for the German region. With eGain, beeone GmbH, an independent solution... - April 05, 2006 - eGain Corporation
The LoanLink Center Selects eGain OnDemand™ to Provide Knowledge-powered Service to Customers of 400 Credit Unions
Credit union system owned contact center outsourcer to deliver consistent, high-quality customer service for multiple credit unions through innovative, multichannel, multiclient customer interaction hub enabled by eGain - March 22, 2006 - eGain Corporation
Eastland Shoe Corp. Deploys eGain OnDemand to Provide Superior Email Customer Service and Enhance its Brand
Long-time producer of classic American styled footwear deploys hosted version of eGain's software for email management as initial phase of a customer interaction hub implementation - March 10, 2006 - eGain Corporation
Professional Service Solutions, LLC Launches Consulting Business at CES 2006
Professional Service Solutions, LLC announces professional, cost effective alternatives for the consumer electronics industry. - January 05, 2006 - Professional Service Solutions LLC
New Survey Reveals Why Financial Advisors Fail
According to a recent survey by The Sales Career Training Institute, top financial advisors typically earn enough to hire staff with expertise in sales and marketing. The majority of financial advisors, however, are forced to rely on ineffective tactics like cold calling and running public seminars in order to generate new leads. Recent turnover statistics show that up to 68% of new financial advisors fail within their first year. Why do they fail? - May 24, 2005 - The FEAR Marketing Group
Top Salespeople Deftly Tap the Emotions of Fear and Hope To Sell More and Sell Faster
Successful salespeople often have skills more akin to psychologists and actors rather than those of typical business people. According to a recently completed four-year research study into effective sales performance, political skills – that is, “people” skills rather than technical business skills - are what you should be honing if you want to exceed your sales quota. For a FREE copy of the Executive Report, visit www.7SellingSins.com. - May 19, 2005 - The FEAR Marketing Group
Research Reveals That Asking The Right Questions Is The Key To Success in Sales
According to a recently completed four-year research study into effective sales performance, salespeople typically spend too much time pitching and not enough timing asking the right questions so that they can discover their prospects’ real objections – as well as the emotional hot buttons they’ll need to press to get their prospects to buy. For a FREE copy of the Executive Report, visit www.7SellingSins.com. - May 18, 2005 - The FEAR Marketing Group
Four-Year Study of Effective Sales Techniques Reveals 7 Deadly Sins of Selling
The results of The FEAR Marketing Group’s four-year research study into effective sales performance reveal best practices in cold calling, positioning products/services, handling objections and sales closing techniques. Perhaps as important as best practices, the study discovered major mistakes that many salespeople make which lose them potentially lucrative deals. For a FREE copy of the results of this study, visit www.7SellingSins.com. - May 17, 2005 - The FEAR Marketing Group
Raya Contact Center Has Won the “Best Account Management” and “Best Sales Center" for Intel
Backed up by a strategy to helping global IT giants in developing and growing its business in the region, Raya Contact Center has cemented its reputation as a top service provider in a growing industry. - March 01, 2005 - Raya Contact Center